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Business Profile

Health Insurance

CVS Caremark

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CVS Caremark's headquarters and its corporate-owned locations. To view all corporate locations, see

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CVS Caremark has 42 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 270 Customer Reviews

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    Review Details

    • Ashley M

      Date: 03/07/2024

      They have providers jumping through hoops just for a pre-authorization to receive brand vs. generic. They have lied about not receiving the paperwork from both **************** and Scripps. Then, they required the provider to call into the pre-approval line. After 30 min. on hold, my provider hung up. The providers actually have another job to do. This company does the run around only to save money. When I try to send a message through their website, it only spins. WORSE customer service and professionalism I have ever witnessed. I am petitioning for my employer to use another vendor once their contract is up. If I could give them a zero, I would.

    • Maurence S

      Date: 03/06/2024

      By far the worst prescription provider. If you are a diabetic, you will not be able to afford to fill most of your prescriptions.

    • Holly R

      Date: 03/06/2024

      This has to stop every month we are denied medication and hung up on cant get are meds or pay absorbent cost its like a part-time job just to get our meds on the phone with the doctor the pharmacy and the CVS Caremark. It is totally ridiculous. I need somebody to call me back. The reviews are God awful we pay almost $800 a month for insurance and co-pays and everything we cannot do this anymore. What is going on here !!!!!!

    • Nate S

      Date: 03/05/2024

      To say this company has the poorest customer service is an understatement. Store #*** has been refusing to fill a legal prescription for months, and causing both me and my prescriber to jump through unnecessary hoops. The latest incident of their refusal to fill a legal prescription put me in the hospital, and now as a result of my new diagnosis that I didn't have and I wouldn't have if CVS had done their due diligence and honored a prescription I was legally prescribed, I am out of work for 6 months until I can be cleared by a neurologist, and I can't even operate my own motor vehicle.When you attempt to call their store, you navigate a phone menu, and you have to wait on hold for an extraordinary amount of time before you get an attitude from the human being in the pharmacy that you want to talk to.When you take your complaint to their email address, they respond with a form letter (obviously prepared in advance) and "recommend" you call another number that keeps you on hold forever, but a robotic voice comes on every 30 second and tells you how important your call is to them. After hearing that 75 times, I gave up.Pharmacists and pharmacy techs employed by CVS, in my experience, embellish and abuse state and federal laws and insurance company policies. I don't think they really "care" about the lives they are affecting by taking unrighteous authority over a legal prescription and refusing to fill it. Take your prescriptions ANYWHERE else. Do NOT risk going through what I'm going through now, because they simply do not care, regardless of the response that will be below this review stating that they are committed to addressing my concerns and they'll ask me to contact another phone number that no one answers. You can only do business this way for so long before you reap what you sow.

    • Bonnie L

      Date: 03/04/2024

      I having a issue about them filling my medicine through cvs caremarks. The doctor approved it. They keep putting it on hold. I need my medicine. They will not fill it. I talked to several people I get a run around about filling my medicine.

    • Carolyn M

      Date: 03/02/2024

      Failured to maintain auto refill. ************ harrassment. Incorrect ** on file causing 4 days no medication. Difficulty with lack of knowledge of telephone representatives.

    • Lorne O

      Date: 02/28/2024

      Caremark makes you find your medicine if their mail order process does not have it in stock. You need to call other CVS store locations around you to find and if they don't have it, you will then need to call CVS for support again. They don't tell you it's out of stock but informs your doctor the medicine is out of stock. The doctor ****** then has to call you to tell you it's out of stock and you will need to find it at another pharmacy. They do a great job finding ways around doing their work and wasting resources. Never have I experienced anything like this. HORRIBLE service!!!! If it wasn't for my company switching, I would NOT do business with CVS.

    • Daniel D

      Date: 02/27/2024

      Like others, I never had an issue getting my medication. CVS Caremark took over my prescription plan and make it so you need to "opt-out" of mail service in order to be able to pick up prescription. I decided to try mail service and CVS Caremark still was unable to process. I finally got ahold of someone that said they completed the opt-out and I can now request ANOTHER refill (3rd time for same script) after going several weeks without needed medication. Look forward to class action lawsuit.

    • Lauren G

      Date: 02/26/2024

      CVS Caremark has been hands-down the worst prescription provider I've ever had the misfortune to use due to employee benefits. They think they know more about my health than my own doctor and refuse to cover an inhaler until I've wasted time and money trying at least 3 others. They stopped covering one medicine in the new year and didn't bother to tell me, and all of my other prescriptions have gone up this year.

    • Donna D

      Date: 02/23/2024

      I previously used ExpressScripts mail order when I had Cigna insurance which I really liked but I changed to Aetna Silverscripts and they use CVS Caremark mail order. CVS Caremark really needs to improve!!! In addition to my common medicine being on backorder, they can't give me any further info or ETA. Also, English is the first language of most representatives who answer the phones.

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