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Business Profile

Health Insurance

CVS Caremark

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CVS Caremark's headquarters and its corporate-owned locations. To view all corporate locations, see

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CVS Caremark has 42 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 270 Customer Reviews

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    Review Details

    • Marti W

      Date: 11/02/2023

      If I could give Cvs Caremark negative stars I would. I have had nothing but problems since my company switched to them getting my long term prescriptions filled. All my prescriptions are for 90 day supply with 3 refills. After filling it once all of a sudden there are no refills left. Having to deal with this multiple times is a waste of the doctor's and my time. If you have a choice don't choose Cvs Caremark. I never had the problems with our old mail order company and wished I could switch back.

    • Kyri F

      Date: 11/01/2023

      Their customer service number on their website goes to someone who tries to sell you a free LifeAlert and wont actually help with your prescription. What on earth? My doctors office has called multiple times about a medication I need to live and have been on for years. The prescription was canceled as run out before I was even out of refills. When I emailed to ask about it (because the only phone number goes to life alert scammer people) I got a response that I had canceled the prescription. This is not okay.

    • Alianna J

      Date: 10/31/2023

      Horrible company out to maximize profits. They will not accept a prior authorization request from my doctor for 3 extra pills a month and wont pay for a prescription that works better. And they require maintenance meds to be filled at CVS, which has horrible customer service and does not treat their pharmacists well.

    • Madeline S

      Date: 10/26/2023

      I have wasted DOZENS of HOURS of my life on the phone with this incompetent pharmacy. I truly cannot believe the level of incompetency and I cannot believe how long I go without my meds each and every month. I have literally been without them for 2 MONTHS NOW!!! And they keep passing me off every day to someone else when I call!!! If I i could give 0 stars I would. If I could give negative stars I would. I think ppl are dying because of them.

    • Megan N

      Date: 10/21/2023

      We are looking at our insurance card and they are telling us it's just a discount card and it takes 45 min for them to even find us in the system. Then they can't find prior Auth that was sent to our pulmonologist so my 3 yr old can get his asthma meds. They are really the worst insurance company I've ever had to deal with.

    • Leslie P

      Date: 10/20/2023

      CVS Caremark mailed me a letter stating I had to switch my daughter's prescription over to them in order for it to be covered by insurance. The letter claimed, "If you choose to fill at your current pharmacy or in 30-day supplies, the medications will not be covered and you'll have to pay 100 percent of the cost." I asked may daughter's doctor to call the 90-day prescription in to CVS, which they did. Then I called CVS Caremark to confirm they received the prescription. They had no record of it, they could not find an account for my daughter, and they had all around terrible customer service. I finally gave up and had the prescription refilled at my local pharmacy. The letter was completely false. I was able to refill my prescription at my local pharmacy (NOT CVS), and it was 100% covered by insurance. This is a scam to get people to transfer their prescriptions to CVS.

    • Linda Q

      Date: 10/16/2023

      I have been dealing with CVS Caremark for a couple years. I had my prescription filled and discovered that it was wrong. Not my fault, not sure if it was my provider or their fault. I know it was not mine, but they told me I could not return it because I ordered it on the web from their website and I could not return it. Will never do business with them again. Instead I will be supporting local pharmacies with my h better customer service.

    • Laura g

      Date: 10/14/2023

      1 star is too much for this ridiculously horrible company. Was lied too multiple times about my prescription status, given "guarantees" that were later last min cancelled due to "out of stock" status, which come to find out was because they didn't ship it in time. Mind you this was daily shots to increase my white blood count that was at 0(due to chemotherapy), during this time frame ** this company has poor communication and can't get their s*** together, leaving very vulnerable people even more likely to get sick ** of their horrible service. They are literally the worst company I have ever experienced using. Do yourself a favor and avoid this company at ALL cost!

    • Lexi L

      Date: 10/12/2023

      I have spent many many phone calls trying to get my prescription figured out because they keep losing it or canceling it for some reason. Finally I talked to a lady ***** and she was extremely helpful saying I would be set for a full year with prescription delivery. But then I kept receiving phone calls from them about how it is not going to happen anymore and they cant reach my dr. I called again and they said they canceled it. What the crap!? My dr sent it in last week and they have already canceled the prescription he gave.Do NOT go with cvs retail or Caremark. Worst nightmare. I am changing my health insurance from Aetna. I with BrightHealth was still going on because I loved that instance.

    • Sheila B

      Date: 10/11/2023

      Made a billing error, twice I thought was settled only to have my elderly mom turned over to **llections. Product she received 12/27/22 has been pd in full, but they are trying to **llect on a refund that was never made. Now they say burden of proof is on me even though 3 separate calls resulted in matter being settled. They treat the elderly terribly and they can ** they are assured customers due to insurance ** **ntracting with them. Horrible **

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