Complaints

This profile includes complaints for AnMed's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AnMed

  800 N Fant St Anderson, SC 29621-5708

• 

  AnMed

  100 Anmed Foundation Dr Anderson, SC 29621-1581

• 

  AnMed

  331 Antreville Hwy Iva, SC 29655-9548

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  AnMed

  2000 E Greenville St Ste 2000 Anderson, SC 29621-1720

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  AnMed

  2000 E Greenville St Ste 2900 Anderson, SC 29621-1722

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the AnMed ER on 7/1/23. I received a bill from their contracted ER service, ICH-ER Services, on 12/27/23. They did not file insurance until 11/2/23. The bill received was for $974.00. They stated that a claim was filed with my insurance but no response was received. I confirmed with my insurance that no claim was received on their end to process. I contacted ICH-ER services multiple times to resolve the concern. They attempted to file insurance with the wrong information 3 times, twice with wrong company.
  
  On 6/5/24, my insurance company contacted them directly and discovered the claims were being held up in ICH-ER's system, never making it to the insurance company. My insurance company gave them directions on how to file the claim by mail since there was an issue with their (ICH-ER) systems (why do they not know the backup filing process). They billed me again on 6/26/24 stating insurance denied responsibility, but my insurance company has yet to receive the claim. I called on 7/1/24 and was told they did NOT mail the claim as directed by insurance, but filed it electronically again, which has failed (per their admission) each previous time. They could not provide me the reason the claim was not mailed as directed. They have "escalated" this on multiple occasions.
  
  It's been 1 year since date of service, and 6 months fighting to get ICH-ER services to file insurance properly. It is apparent their billing dept cannot properly file insurance with one of the largest insurance companies in the US. I've done everything I can to "help" them, my insurance company has tried to help/educate them directly. Instead of filing properly, they prefer to just bill me.
  
  My preferred resolution is for the bill to actually be filed with insurance. I have no problem paying my covered portion, but not the full amount due their incompetence. I was forced to use this company by AnMed ER, I should not be forced to pay for their mistake.

  Business Response

  Date: 07/03/2024

  Good morning,

  I've reached out to ICH.  I've contacted their Director and Billing Supervisor for next steps.  I'll keep you informed as I know more.

  Thank you,

  Samantha E****

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to go to Anmed emergency room on March 1-2. Was admitted to ER then discharged next morning. They had my correct insurance but instead billed my old insurance which meant more money in their pockets. They refuse to refile quoting coordination of benefits. My new plan has $1200 out of pocket maximum. My old plan does not. They sent me a bill for $2100 and I cannot get any resolution on this issue. Have talked to Anmed billing multiple times to no avail. All they care about is the almighty dollar. They are corrupt and a bunch of crooks. I will not pay that bill. Currently looking for a lawyer with the guts to sue them. Either way they will get their money when Hades freezes over. Will take ALL my medical needs to another city. If life threatening..i would rather die than have any dealings with Anmed.

  Business Response

  Date: 06/05/2023

  We have multiple notes in the system, where we've advised the patient he will need to call **** to update his Coordination of Benefits.  We billed the insurance on file, and the insurance that is coming back as active for this date of service.  Our RTE, and the rep at **** stated we billed the correct insurance and ID number for this date of service.  Customer service and the follow-up team have both advised the patient if he feels there is a discrepancy on which plan he currently is active with, he'll need to call his insurance directly.

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the ER on 9/22/22 with severe back pain and muscle spasms. After waiting several hours to be seen. I was seen by a Dr and released to see my own Dr a short time later.
  They released me with paperwork that says I would be billed separately by the Dr on a small paragraph on pg 3 of an 11 page document. No one ever actually told me this or pointed it out.
  In October I get a bill from AnMed for $377 after insurance. I am thinking this is my total bill. So I make arrangements to pay monthly and paid off in four months.
  Now in January I get a separate bill sent to me for $952. From the Dr collection. No one can tell me what it’s for and why I wasn’t told any of this on the front end of my visit. We have tried to contact the Dr and have spoke with AnMed billing dept (Ann). All they can say is that the Drs are contracted and can charge what they want.
  Any assistance is very much appreciated. I have good insurance and don’t feel like after waiting four hours to see a Dr to only see them for 20 min without any checkups being done to charge me $1500 is a good way of doing business. Once again nobody ever told me before or after the ER visit until I paid off the first bill and now get the new one for $952.

  Business Response

  Date: 02/08/2023

  A letter was mailed to
  Mr. ********* February 7th regarding his complaint about *** ER
  Services. AnMed does make it a
  priority to inform patients of the relationship we have with *** ER Services.
  To help with notifying patients, there is a sign in the Emergency Department
  that states patients will receive two bills. We also add this information to
  all patient’s discharge summaries.
  
  *** ER Services was contacted on 2/6/23 to
  ensure the patient's insurance information was on file. A claim was filed but
  insurance did not respond, the representative at *** ER resubmitted the claim.

  Customer Answer

  Date: 02/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  Two points:

  1) it was NOT made clear to me prior to being seen even though I waited four hours. Not was it explained while I checked out. It is a small paragraph on one of the pages of a 14 pace release form that they rush you through.

  2) we spoke with **** and they have never received any claim. They did receive AnMed ER and paid accordingly as they always do. 
  

  This business should be upfront on their policies. I would have never stayed knowing this was their process on the front end. Even their teams I spoke with by phone said they had no clue of their own process while notifying patients at check in. This bill should not have to be paid by me as it was completely after the fact and four months after my visit.
  
  Regards,
  
  
  
  **** *********

  Business Response

  Date: 02/16/2023

  Good morning,

  There are signs located in the lobby of the ED that states you may receive other bills from third party providers.  Also, this is printed within our consent. The policy in place states we have to have it visible to all patients, but it's not required that we verbally discuss billing procedures with each patient.  We will, however, take this into consideration to see if we can update our policy and procedures around consent to better communicate with our patients.

  We have reached out to *** Services, the company that oversees the ED physicians billing, and have asked that they resubmit their physician claim, and they confirmed they did that on 2/6/2023.  

  Thank you.

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  Regards,
  
  
  
  **** *********

• Initial Complaint

  Date:02/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anmed had a 3rd party which name is ************ financial Systems file a collections on my credit report on 12/19/2022 for the amount of $154.68 for a procedure that occurred on June 4, 2018 that was 100% covered by my insurance which I had double coverage with ***** and **** with ***** Both were under **** ***** **** ******. I called the collection agency where I could only get the account number, date of service and the wrong number to call Anmed. Once I called Anmed and found out what the bill was for I explained to her that it was 100% covered. She told me that they had filed on the second insurance twice saying that the insured had to fill out a questionnaire. I told her I never received a questionnaire and ask her why didn't they get in contact with me if one was needed and why it taking over 4yrs. She Replied that they had sent out a couple of letters. She didn't explain why it took 4 yrs. Still waiting on that. I got back in contact with ************ Financial and explained what happen. The man that I was talking with said they would put in a dispute. I would like for this to be removed from my credit since this was no fault of my own.
  
  Anmed Account number; **** **** ** Date if service: June 4, 2018
  Reported on Credit: 12/19/2022
  4yrs. of none contact about this issue.

  Business Response

  Date: 02/07/2023

  A letter was mailed to
  Mr. *********, on February 3rd,  in response to his complaint
  regarding account **********.
  Multiple attempts were made to reach him about this account by mail, including
  six statements, and two voicemails were left with the number on file with no
  response.

  Customer Answer

  Date: 02/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 
  
  I had double coverage and the procedure was covered 100 percent before the procedure was even done. They have the insurance information. They need to contact them

   

  
  
  
  
  Regards,
  
  
  
  ***** *********

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband saw an Anmed health provider (Dr. R A*****) on 12/28. When scheduling in MyChart (as advised by Anmed), he selected he was scheduling an annual physical. The appointment was scheduled for a few weeks. The day of the appointment, he received a call that a pipe burst and his appointment would happen virtually. Nothing was mentioned regarding the fact that this would void his annual appointment and create a wellness visit, which he had no need for.
  
  Now, Anmed has billed this as a wellness visit and we owe $103 for what should have been a fully covered annual visit.
  
  This was handled VERY poorly and staff have been unhelpful in trying to resolve the issue. We should not be at fault for the pile bursting and lack of disclosure regarding the appointment.

  Business Response

  Date: 01/23/2023

  Upon investigation of the complaint, we discovered the physician practice staff made an error with the patient related to communications.  We will adjust off the balance due.  The Office Manager will contact the patient to let them know they don't owe us money for this visit.

  Customer Answer

  Date: 01/23/2023

  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** *******