Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Greystar

  1408 N Central Ave Avondale, AZ 85323

• 

  Greystar

  1818 S State College Blvd Anaheim, CA 92806

• 

  Greystar

  5110 N. 129th Ave. Litchfield Park, AZ 85340

• 

  Greystar

  525 Olive Street San Diego, CA 92103

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* lux is trying to keep my $500deposit that I put down for an apt. I didn't take the apt due to the rent was high. I find this apt through a lottery on the Affordable Housing page. I have sent them emails and gave called them. This happened back in July.

  Customer Answer

  Date: 11/22/2022

  Lux at ********* | 3101 Stagecoach Rd | *********, MA 02072 
  

  | 781.344.9100 | *********@greystar.com 

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against this company.
  Back in July, I applied to one of their properties and I was denied approval. Totally fine. Once this was processed, the office informed me that I would be receiving a $200.00 refund for the admin fee.
  
  Almost a month later, I was charged AGAIN for the application and admin fee. The property stated that the funds were never received. However, it was taken twice.. Still no issue.
  
  In September, I was contacted the receivables department stating that I owed THEM $200.00 for an admin fee again. I immediately contacted the representative by the name of Jessica L*********, provided bank statements proving that the fee was paid and she assured me "I will fix this and continue to follow up with you" I never heard from her again. I consistently called, left messages, emailed her, and still no response. I finally decided I wanted to speak with a manager, this sparked something because I finally got a response from Jessica who politely let me know "She's going above and beyond to assist me and is waiting on a response from the property manager to further assist" Jose G***** was who she was referring to (Prose on South Main) who I contacted myself and stated he was waiting on a response from Receivables. I always had to contact them and my issue HAS YET to be resolved. I need immediate assistance regarding this issue. and I want a FULL refund on what I paid. I would never EVER recommend this leasing company to ANYONE

• Initial Complaint

  Date:10/31/2022

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Mr. F****,"To enrich the lives we touch by doing things the right way."If only this were close to being a value statement for your regional staff here in Houston.I have been a resident at Ivy Point Kingwood since 2019 and Greystar is now the third management company to assume the role of managing this community since I moved in.Since taking over the management of this community in 2021 there has been a significant decline in both the quality and standard of living from when I first moved here in 2019. You initially assigned a community manager to Ivy Point Kingwood who routinely cast aspersions on the prior management companies, belittling anyone who voiced support for prior management and who boastfully proclaimed what a "premier product Greystar would bring about at Ivy Point Kingwood". Hollow words and promises that were never fulfilled or followed up on during his short tenure here, however the damage to Greystar's already poor credibility was already indelibly etched.The prophetic words from the Bible are appropriate; "Beware of false prophets, who come to you in sheep's clothing but inwardly are ravenous wolves. You will know them by their fruits"The sense of "Community" that once existed here, no longer exists, with many long term residents choosing to leave because of your policies, inflated rates and poor management.Permits me to get to my point.On April 14th 2022, I renewed my lease (front page copy attached). As you will note, there is no mention of "Amenity" charges anywhere in the lease details.There are however animal rent charges and concierge trash charges listed within the "additional rent " section which I was verbally told by the manager at that time "not to worry about these, as your local ledger doesn't reflect these charges."You will note, I did not accept any verbal assurances given the nature of a signed contract that would, in any court, obligate me to paying any charges identified within the lease agreement. We agr
  

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Throughout COVID this particular apartment community has done nothing to help residents with paying rent. For one month they extended the due date but nothing thereafter. They are still charging $10 per day late fee on top of a $50 late charge. I've experienced job loss and the office team is incredibly hard to get in contact with. There's no empathy to my situation and everything is seemingly about money. I asked for late fees to be waived and have gotten no response, meanwhile I'm being charged whilst not being able to get in touch via phone or email. I now work the same hours as the office team so you can imagine how difficult this is for me. I've also been paying for amenities that I haven't been able to use all year. They have deleted my comments online and I feel like I have nowhere else to turn.
  Product_Or_Service: Rent

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greystar is acting in bad faith. With Greystar enforcing this charge, Greystar is proving that their agent (Elan) was deceptive in their dealings with me (as outlined in the attached). Greystar also showed neglect of fair dealing standards by acknowledging my dispute then never sending another bill and instead hitting my credit report two years later. Please see attached.

• Initial Complaint

  Date:10/19/2022

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, To keep this complaint short and sweet I will exclude the plethora of grievances I have acquired over the year and eight months of living at Harmony 3900; Which include, but are not limited to: assault, robbery, burglary, inability to use property amenities, and a management team that could care less about the safety, let alone happiness, of their residents - including allowing maintenance to go through my belongings on two separate occasions (on my personal security footage). Today, I am asking the BBB to please help me refund the full amount of rent Harmony charged me for the month of October. I am moving out on the 21st and Harmony 3900 took the whole months rent, and did not prorate the rent. When I asked them for a refund they stated it was contingent on my move-out inspection - which I, as well as others, are unable to find on my lease; Basically, no where on my lease does it say Harmony has the ability to keep overcharged funds until my move-out date. I want the prorated amount refunded immediately. To show their lack of apathy they have overcharged me for fees in the past (approx. 4x$40 fees) which I brought to managements attention over six months ago; which they responded they needed proof, so I responded with the screen recording proof on my account and they responded that they will set up a meeting with me, that has never happened. Like I previously stated, I have had a laundry list of horrific issues regarding my living situation at Harmony that I have not only brought up to their revolving door of ever changing management, but also to their parent company - Greystar where I am still waiting on a response to my email from 12 months ago from Jennifer. She simply stopped responding once I started showing evidence. I am looking for any help regarding this horrific situation, and thank you in advance for your time and consideration.

• Initial Complaint

  Date:10/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2020 my apartment was filled with black mold all over and I mean everywhere ceiling Windows, my daughter's bed, corners of my living room... Everywhere. I contacted my landlord Dana W***** she replied back to me about a week or so, she had some guys come in they sprayed all over. My lease finally ended may 23rd thankfully but now my couch has mold all over I haven't even finished paying for either. The only way I was able to see the mold was when I was trying to put it in my U-Haul truck and I saw it inside . My apartment has mold today, but my biggest concern for me is mainly my couch.

• Initial Complaint

  Date:09/20/2022

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an apartment at The Marquee at Andover from January 24 until June 19, 2022. I paid all charges including monthly rent, water, sewer fees, electricity, gas. I moved out on June 7, 2022. At the beginning of June I received a notice from ******* International stating that I owed a balance of $528.01. I had NEVER received a bill. I immediately went to the office to say this was an error. There were 2 people there that could not figure out where this balance was coming from. They said they would look into it and call me back. I also called ******* (collection agency) to tell them I was not ignoring this but was working on it. I also sent a lengthy email to them so they would put my account on hold. With NO response from the Marquee, I went there again and spoke to Nicole who, once again, could not determine what this balance was but she would pass it along to Linda, the manager, who would get back to me (she is the one I had spoken to initially). Again, I received no response. I called the office a week later and nothing had been done so I went there AGAIN. I was told by Nicole that still no one knew where this balance was coming from but Nicole was going to call ******* to tell them that this was an error on Marquee's end and that the account would be closed. I called Chris at ******* to tell him this. It was never done. A couple of days later i received another bill from ******* with an interest amount added to the bill. I went back to the office at least 2 more times with the same results. The phone at the Marquee does not work most of the time so I could not call! Finally I received a printout of my account which clearly shows these amounts have been paid. Went back to the office and the representative there agreed that there should be a zero balance. She said she would take care of it. Haven't heard anything so I tried to call this morning. Phones out of order so I am off to the office again.
  

• Initial Complaint

  Date:09/04/2022

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment at Broadstone Little Italy, which is managed by Greystar Properties. I informed the agent I was from overseas, relocating to the US for business and therefore don't have a long credit history. I paid a $500 holding deposit on 6/9/2022.
  
  My application was rejected due to lack of credit and that a deposit of $1,000 would be required, so I declined and informed the agent I would not be pursuing the rental and was informed that my deposit would be refunded in full. After many emails and correspondence telling me the refund had been issued it is now over 2 months later and I have not received a refund.
  

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a corporate lease with a GreyStar managed property. I went to tour the property and asked what they requirements were for their corporate lease and I was told by the staff that I needed trade references and my business needed to be at least 5 years old. They took my application and admin fee. I was denied and was told over the phone that it was because they said my Dun and Bradstreet report said that my business was not 5 years old. However, I not only have proof of the denial phone call via my recorded business line but I also contacted Dun and Bradstreet and have proof of my Dun and Bradstreet profile but also confirmation in the form of a certificate from the SC secretary of state. This has led me to believe that I was either discriminated against for other reasons that the company has not disclosed or my application was not properly assessed because to say that my business is less than 5 years old as a reason for denial shows that the company did not do their due diligence.