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Business Profile

Property Management

Greystar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Greystar has 2123 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Greystar

      465 Meeting St # 500 Charleston, SC 29403-4832

    • Mason

      101 Mill Rd Everett, MA 02149-3049

    • Mosaic

      75 Baldwin St # 01902 Lynn, MA 01902-2563

    • The Nines at Kierland

      15440 North 71st St Scottsdale, AZ 85254-5363

    • Greystar

      1408 N Central Ave Avondale, AZ 85323

    Customer Complaints Summary

    • 2,342 total complaints in the last 3 years.
    • 797 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complex refuses to follow lease terms. My home is infested with roaches, they ignore my requests because my lease is up in a few months, they ignore my noise/harassment complaints from my neighbors. The rent amount is never accurate. They won't answer my emails, calls. Nobody is there when i go in the office. I do not know what to do at this point. I can provide detail and proof

      Business Response

      Date: 08/10/2023

      Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction.

       

      If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************

       

      Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future.

      Customer Answer

      Date: 08/10/2023



      Complaint: ********



      I am rejecting this response because giving you a review doesn’t help me at all. 



      Sincerely,



      ***** *******

      Business Response

      Date: 08/15/2023

      Thanks for letting us know about the issues you've encountered.

      To assist you better, could you please specify which property you're referring to? This will help us resolve the matter quickly.

      Customer Answer

      Date: 08/16/2023



      Complaint: ********


      The property is M Station apartments in Charlotte, NC. I have been out of that apartment for over a year. Have people calling me saying I owe y’all money after every complaint I have had, mold in my house, roaches etc. I have a long list of history and emails to prove all of these complaints. Nobody resolves anything and I thought it was being resolved by agreeing to leaving my apartment a month early and now I’m told i owe? I am not paying you all another dime. Nobody at corporate answers nobody at the leasing offices care. Ive had to contact lawyers. I’ve been dealing with this longer than a year now. Whatever is “owed” needs to be cancelled so I can be done with this place please. 



      Sincerely,



      ***** *******

      Business Response

      Date: 08/17/2023

      Dear Ms. *******,

      We understand that this has been an ongoing issue for you and would like to help you reach a resolution. Please can you provide evidence of the conversations you have had regarding the outstanding balance? Also, please provide the contact details of anyone you spoke to at Greystar so that we can look into this further for you.

      Without this information, we will be unable to move forward. Please bear in mind we will need to act in accordance with the property's policy in regards to issues like this.

      Regards,

      The Greystar Team



      Customer Answer

      Date: 08/23/2023



      Complaint: ********



      I have attached the email I have received after multiple phone calls from them.

       

      Sincerely,



      ***** *******

      Business Response

      Date: 09/05/2023

      Dear Ms. *******,

      Thank you for your patience as we look into your concerns further. We have reached out to the necessary Greystar contacts so that your complaint can be investigated further.


      Once we receive an update from the team involved, we will reach back out to you. In the meantime, can you please confirm that this is still an ongoing issue?

      We aim to resolve this as quickly as possible. However, please bear in mind we will need to act in accordance with the property's policy in regards to issues like this.



      Regards,


      The Greystar Team

      Customer Answer

      Date: 09/05/2023



      Complaint: ********



      I’m not sure what you mean confirm it’s ongoing? If you’re reaching out saying I owe you money then it’s on going til it’s confirmed I don’t? My attachment had dates. 



      Sincerely,



      ***** *******

      Business Response

      Date: 09/15/2023

      Dear Ms. *******,

      Thank you for your patience as our team looked into this further. The Greystar Receivables
      department added rent through the end of the lease per the lease contract which
      added rent from the move out day of 11/11/2022 to 11/18/2022.

      It was determined that there was no special agreement or documentation to not abide by fair housing laws and the
      lease contract. The second resident, ****** ****** confirmed this when Greystar spoke
      with them. This account has been
      fully paid off since 8/18/2023. 

      Regards, 

      The Greystar Team

      Customer Answer

      Date: 09/18/2023



      Complaint: ********



      I am rejecting this response because: I am confused. ****** did not live there when I moved out so she can’t confirm anything. Do we owe money or not? 



      Sincerely,



      ***** *******

      Business Response

      Date: 10/02/2023

      Dear Ms. *******,

      Thank you for following up. We have confirmed with the contact you were in communication with at Greystar Receivables that this account has been fully paid off as of 8/18/2023.

      Regards,

      The Greystar Team

      Customer Answer

      Date: 10/03/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *******

    Greystar is NOT a BBB Accredited Business.

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