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Business Profile

Used Car Dealers

Brad Windhams Used Cars, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Brad Windhams Used Cars, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brad Windhams Used Cars, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2018 Ford Escape from this dealership in October 2024. The very next day the car would not start. Something is killing the battery. I called the owner the very next day, he could have cared less, did nothing. The car has not been able to run two consecutive without the battery being killed. It has been in the shop for the last 3 months and Ford cannot even figure out the problem. I would love to exchange the vehicle, but it seems like this a norm for business. I'd like my money back or another vehicle.

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase a 2020 Nissan kicks September 12th 2024 with a powertrain warranty for 90 days with less than 300,000 MI. Transmission started acting up within a week of purchasing the vehicle. I went to Brad Windham dealership and advised them of the circumstances regarding the vehicle and they advised me that there is nothing that they can do I would have to go through the warranty company and take it to a place that will be able to fix the transmission took the vehicle to the Nissan dealership the Nissan dealership called the warranty company and the warranty company advised me that there is nothing they can do because it was a pre-existing problem with the vehicle trying to get this issue resolved. Warranty company as well as Windham is failing to assist with the problem that I am having no answer or no call back

    • Initial Complaint

      Date:08/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a car for this dealer on Wednesday 8-23-2023 and less then 24 hours the check engine light came on . I call the dealership and the told me they would call me back to help with the problem. no one call me for 5 days. I call everyday and still the same answer. Monday will told to take it to a shop and have it check out. The shop said the transmission was bad and need a new one . The code was clear out before I bought the car. Now they don't want to help or answer me. This is a 12,000 car I pay cash for and refuse to giveback my check .

    Brad Windhams Used Cars, Inc is NOT a BBB Accredited Business.

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