Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Boat Covers

Covers Direct Corporation

Reviews

Customer Review Ratings

1/5 stars

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromJames M

    Date: 08/10/2024

    1 star

    James M

    Date: 08/10/2024

    Very cheap and flimsy cover. It sways just by walking around the boat. The slightest wind we have to hold it. The poor design does not count for the seats. So the removable pin ripped my seats because there is no room.

    Covers Direct Corporation

    Date: 08/19/2024

    Thank you for your feedback although we're sorry to hear the Bimini top has not met your expectations. It appears the selected top was chosen by entering the dimensions of the top you prefer rather than a top suggested for your year, make and model application from the manufacturer. If you have a quick-release pin, the instructions mention having to drill out the deck hinge to accept the pin, but would then fit without issue. Feel free to reach out and share images of the top assembled and installed so we may assist you further and ensure the top is performing as expected. We're glad to help you.
  • Review fromBee H

    Date: 08/17/2023

    1 star

    Bee H

    Date: 08/17/2023

    Recieved a cover for a boat that does not fit. My brother and I order two exact cover for same boat and does not fit. Ask for a refund and they are charging me a restocking fee of 25% when their product is defective and short by a foot for a 18ft boat. I’m asking for a refund since the boat cover does not fit but getting charge for restocking fee.
    I would give them a zero if there was any because they weren’t helpful at all in anyway.

    Covers Direct Corporation

    Date: 08/21/2023

    Thank you for your feedback although I'm very sorry to hear this cover did not fit your boat correctly. It appears the cover was ordered for a 2020-2021 model boat for both, although your boat is a 2024. Unfortunately, we do not have a cover suggested for this boat quite yet so we do not guarantee the fit until our design team is able to confirm the boat's measurements and pattern required. Our returns policy states covers returned without a manufacturer's defect are subject to a restocking fee up to 25%. We apologize for any inconvenience this may have caused.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.