Complaints

This profile includes complaints for Palmetto State Armory's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Palmetto State Armory

  3850 Fernandina Rd Columbia, SC 29210-3810

  
• 

  Palmetto State Armory

  1201 Redmond Mill Rd Swansea, SC 29160-8795

  
• 

  Palmetto State Armory

  1811 Sally Hill Farms Blvd Florence, SC 29501

  
• 

  Palmetto State Armory

  1417 N NC 16 Business Hwy Denver, NC 28037-8638

  
• 

  Palmetto State Armory

  1040A Woodruff Rd Greenville, SC 29607-4120

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 26, 2025 I purchased a Dickerson Ermnox Semi-Auto/Pump Hybrid 12 Gauge Shotgun Black (3) 10 round Mags and Hard Case- XXPA-1285 For $179.99 plus shipping protection and shipping totaling over $200. On the 27th of June 2025 just prior to close of business I received an email informing me that the l8sting was incorrect and the shotgun only came with 5 round mags. I could not report until today Monday the 30th, and it had to be some prior to shipping. A Ronnie informed me it was improperly listed and that he could not even find 10 round mags available. He was going to speak to a supervisor and they would be in contact. My next contact was an email alerting me that the purchase had shipped without rectifying the problem. I called Ronnie again, he said that he was canceling the order. I informed him that I did not wish to cancel the order, I wanted exactly what I had paid for. At this time Ronnie informed me that the shotgun pictured was not even the same shotgun and that he had no way of providing what palmetto advertised, and that I purchased. When we ended the call the shipment had supposedly been paused, but at this point Palmetto Armory is completely unbelievable. So, they have over $200.00 of my money with absolutely no intentions of providing what they advertised and what I purchased. They have literally never even heard of bait and switch, and they seem to think that after all their tactics of taking my money and trying to force me to accept an entirely different product means nothing, as long as they just refund the money after all my trouble. It's fraud and hopefully nobody makes a $2000.00 purchase from palmetto state armory before they find out about their bait and switch tactics. I also got stuck with a Charles Daly PAK-9 with broken sights, and a pro mag 50 round drum that only holds 40 rounds...... I am not impressed by Palmetto State Armory nor their tactics

  Business Response

  Date: 07/02/2025

  This mislisting has been corrected on PSA's website at this time. PSA's terms and conditions state that The Company can update descriptions at any time once an error is noted. These items ship with five round magazines, not ten round magazines. The customer can return this product for a full refund with paid postage as long as it has not been transferred from the FFL. PSA is not shipping additional magazines due to the web listing error.

  Customer Answer

  Date: 07/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They are strong-arm liars. I mentioned in original complaint the shipment was on hold. They sent it anyway. A perfect example of their harm free tactics.... This is not an exception but the rule, and their little fine print does not satisfy their obligation to truth in advertisement. They have committed fraud. I will use this complaint and their defense to further my complaint with the federal and state trade commissions and attorneys General.  Theft and fraud is theft and fraud. Neither ignorance or fine print is a protection. There is sufficient black law to support my position and I am owed compensation other than that they are harm-free. After having forced me to go through this ordeal to effectively fund their incompetence Palmetto thinks they can just say we have provided a remedy, but this has taken days of my time and tied up my money for days. It's still not over, I have to jump through yet another hoop to get my money back after I specifically called and told them not to ship the item prior to a resolution.  In short they must pay in a monetary form for my time and the use of my capital.... How many others, how many millions of dollars have they stolen or held up doing this very thing? Their business practices must change. I'm going to see if I can help
  
  
  
  Sincerely,
  
  
  
  *** ********

  Business Response

  Date: 07/07/2025

  The Company is attempting to refund the customer the full amount for their purchase. The Company will not provide additional cash refunds for this order. The Company does acknowledge the error regarding shipping the order, but will not provide a refund amount higher than what was paid for this purchase. This order will be fully refunded once the package is received.

• Initial Complaint

  Date:06/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 11 I made an online purchase from PSA. Today is June 30 and I have yet to receive the item I purchased nor has PSA initiated any communication with me regarding my order. I have contacted customer service three times and each time I’ve been told the delay is being caused by an “inventory issue”. With that said customer service was professional and courteous (Melissa), but I am extremely disappointed in the lack of communication from PSA regarding this order. I’ve made many purchases from PSA and this first hiccup. Please do better!

  Business Response

  Date: 06/30/2025

  The customer has been advised this order is delayed and they have elected to keep the purchase active rather than close it for a refund. We thank you for your continued patience in this matter, and will have the order processed for shipment as soon as possible.

• Initial Complaint

  Date:06/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/26/2025 I ordered 3 each shotguns that was listed on the PSA website. The shotguns was listed with, (3) 10 round magazines with each gun, a breacher, sling and hard case, which I received a confirmation that this was what I was getting.
  
  Then on June 27, 2025, I received a email from PSA stating that they made a mistake on the magazines and that the magazines are only 5 rounds each.
  
  I spoke to a PSA Rep and advised them that my order indicated that I was getting (3) 10 round magazines for each gun.
  
  I am asking PSA give me 9 additional magazines to accommodation me since this was misrepresented on their part.
  
  This will then equal up to the 10 rounds magazines per gun as indicated. This is what I ordered and is expecting.
  
  I still want the weapons, but would like to have PSA accommodation me with the extra magazines to for-fill my purchase order.

  Customer Answer

  Date: 06/30/2025

  This is the PSA site where it clearly shows that the sale item comes with (3) 10 round magazines that I paid for.

  Business Response

  Date: 06/30/2025

  These items had a web-listing error that has been corrected at this time. The item will ship with five round magazines included by the manufacturer. For compensation, we can offer a ten percent discount code for each purchase, or three discount codes in total. These can be on any purchase on the PSA website. One code can be used per purchase. These products have not shipped at this time, and can be closed for a full refund if the customer chooses.

  Customer Answer

  Date: 06/30/2025

  Complaint: ********
  

  
  
  
  I am rejecting this response because:

  I will consider the PSA offer however I feel they should
  
   1) honor (as I honored my country while serving in the US ARMY) the listing which was on their website at the time of my purchase or
  
  2) provide the 10 percent discount now on each shotgun ordered or 
  
  3) Preferred that PSA provide three additional five round magazines for each item ordered to compensate for the ten round magazines which was advertised at the time of my purchase.
  
  I will make my decision after they respond to this communication.
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 06/30/2025

  The only additional compensation that can be provided to the customer is the three ten percent discount codes. The customer will not receive additional magazines for the purchase. Regarding the listing being in error, PSA's terms and conditions state "Palmetto State Armory reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings or reflect changes in circumstance. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present." 

• Initial Complaint

  Date:06/27/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This February I purchased an AKM rifle from PSA in part because it was listed online as having a side-mount for a scope. When it arrived it did not have this feature despite it being described and pictured on their site. When I contacted them about this discrepancy I was offered a 5% discount code to ameliorate the issue. I was pleased with this at the time.
  
  This June I attempted to order a rifle using this code. However due to an issue with their website the order failed and the code was consumed in the process. I contacted PSA about this and was offered a replacement code, however this replacement code DOES NOT WORK.
  
  Per their recommendations I tried the code on multiple computers, multiple phones, multiple networks, as well as everything else they recommended to troubleshoot the issue. Despite this the code did not work and does not work. In the meantime I had placed 2 different orders with PSA totalling over $750 so this discount could had been very helpful.
  
  I provided PSA with screenshots and pictures verifying the code would not input when I went to check out. Despite this after 2 weeks they still will not offer any resolution or restitution on this issue. Their customer service representative James through this matter has been no help, and on the phone is very impatient and antagonistic. As someone who also works in customer service it is shameful and embarrassing for PSA the way he represents their company.
  
  I was once a loyal customer and have spent thousands with PSA in the past. At this point I will be avoiding them and recommending to others that they avoid PSA as well.

  Business Response

  Date: 06/27/2025

  We have verified the following discount code, *******************, is functioning properly. This is a ten percent discount code that can be used on a single purchase.

  Customer Answer

  Date: 06/30/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:06/17/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 13, 2025, I had my account with PSA hacked (Order #***********). I called in and spoke with customer service. The issue was quickly resolved and I was told I had nothing to worry about. However, what happened next was where the issues began. Since then I have not been able to make any purchases on the website. I called back into customer service and was told I need to make a new account. The old account email which was blocked was from the email, "************@gmail.com". I did so and created a new account and with a new email (**********@gmail.com). When I tried to place an order I was declined from making the order. I got a message that read, "Order Declined. Please ensure your information is correct. If the problem persists, please contact for assistance." I called in and spoke with Donald, Vanessa, Rakeivius, and others who told me there was a block on my account and they sent a request to unblock my account to PSA's financial department. I was told there should be a response in one or two days. However, there has never been a response and the request has been put in numerous times by various different employees. I then attempted to have my wife create an account. She was unable to place an order getting the same error message when she tried to ship anything to our home address. She was able to complete a purchase and place an order when she used our friend's address in a neighboring city to ours.
  
  My main concern is I have not received word back from the financial department since March of 2025. I would like help from y'all to get a response on if my account can be used with my home address or if I can no longer do business with them.
  
  Thank you for your time and consideration,
  -****** ******

  Business Response

  Date: 06/17/2025

  The customer is currently in contact with our fraud department. Additional correspondence has been sent and received after this complaint was filed. We look forward to resolving this account discrepancy as soon as possible.

  Customer Answer

  Date: 06/17/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:05/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had a disappointing experience at this shooting range with 10 of my friends. We drove over an hour and 15 minutes to get there, only to be told by a rude staff member that they were closing an hour early, despite the posted hours indicating they'd be open until 8:00 PM. What's even more egregious is that we are valued customers who have collectively spent tens of thousands of dollars at this range, with some of us spending thousands of dollars in a single transaction - I myself just spent $1300 on a new AR two weeks ago. Given our loyalty and significant investment, the lack of accommodation and poor communication was shocking. When I spoke with the staff member, hoping he'd understand our situation, he became defensive and insisted it was our fault for not calling ahead. The reason for closing early seemed arbitrary, and it was clear the staff member handled the situation poorly. I would have just moved on if he didn’t try to make it my fault and just apologize but it was pretty embarrassing him making it out to be our fault. Unfortunately, this experience has made me question whether we'll continue to support this business.

  Business Response

  Date: 05/27/2025

  Please clarify which PSA storefront/range location this complaint is referring to, and your complaint will be addressed with storefront staff and upper management.

• Initial Complaint

  Date:05/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Palmetto State Armory [PSA] advertised "
  *** ******** ****** Enhanced Bolt Carrier Group 5.56x45mm/.300 AAC Blackout, Flat Dark Earth " for 66.99. I purchased 2 at this price on April 15th, 2025 (plus tax, shipping).
  
  Several times, at least 4, I contacted PSA regarding my order as it was in "processing" status for over a month.
  
  Each time the CSR I spoke with on the phone told me something different, ranging from inventory issue to finally "the vendor made a pricing error"; prior to this last "status update" I was told by the PSA rep that as soon as it is back in stock (inventory issue resolved) my order would be shipped out -- this was not the case.
  
  PSA exhibited DISHONEST and bad business practices, lying to me while holding the money I spent on products purchased for the price THEY advertised - I don't care if the vendor "made a pricing error".
  
  It should be on PSA to absorb any errors they make instead of the customer, especially after they take the customers money and lie to the customer each time they call!

  Business Response

  Date: 05/27/2025

  This order has been fully closed for refund, however the parts will not ship. This pricing error has been corrected on PSA's website. Per PSA's terms and conditions "In some cases, Palmetto State Armory may have to cancel an order or part of an order. Palmetto State Armory will provide a refund or gift card for the amount of the order or part of the order that was cancelled."

  Customer Answer

  Date: 05/28/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  PSA had plenty of time to be honest with this issue. I do not except their lame excuse and will not ever purchase from them again.
  
  Here is an example of an email from one of their CSRs on May 6th:
  
  "We have reached out to our warehouse for an update on your unshipped item, we were notified that the warehouse has experienced an inventory issue with this item. We do not know when this issue will be resolved, as a result you may continue to wait and an email will be sent once the item ships or you may cancel your order for a full refund. 
  Please advise."
  
  I am not the only customer you will lose over this issue.
  
   
  
  ******* ****

  Business Response

  Date: 05/28/2025

  The Company does apologize for the error in web listing on the website and at the customer's decision to not make future purchases, however this order has been fully closed and refunded. The parts will not ship to the customer and The Company considers this issue resolved.

• Initial Complaint

  Date:05/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a firearm back on 4/29/25 order number: ***********. I was notified it would take up to 15 days to be processed and to be shipped out to my FFL for proper transfering of firearm. After waiting for almost a month I checked order and it on line status kept reading still processing. After several weeks of checking and several calls to Palmetto State Armory and being told still processing. My order was abruptly cancelled today state if not shipped within 10 days orders are automatically cancelled? I ordered on the 29th of April. Now my funds tied up for over a month. I asked for a rapid refund, still no update today on refund in process.I am now being told there is a third party vender & I have to wait for them to issue it & they don’t know how long that will take. Even though I paid the money to Palmento State armory not a 3rd party vendor. This sounds like some sort of a scam to me to bank on my money to gain interrests. Firearm plainly shows on their web sight Link:**************** it is in stock and ready to ship. All I want at this point is my money back promptly as I purchased from Palmento State armory not from some unknown vendor.

  Business Response

  Date: 05/27/2025

  This customer's order has been closed at this time. Refunds can take up to five business days to fully process to the customer's purchasing account.

  Customer Answer

  Date: 05/28/2025

  I have checked today 05/28/2025 and the credit card *** ****** ****** card account that was used for purchased ending in ****. Transaction:  04/29 04/30 PALMETTO STATE ARMORY COLUMBIA SC ******** $808.53. There is no refund/funds reversed of charge for the amount that Palmentto State Armory is claiming for this cancellation by PALMETTO STATE ARMORY.

  Customer Answer

  Date: 05/28/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Funds have not been credited to my credit card Master card ending in ****
  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 06/02/2025

  As previously stated, refunds can take up to five business days to fully process. We will send the customer's information to the financial team to ensure there are no issues in processing this refund.

  Customer Answer

  Date: 06/03/2025

  
  
  Better Business Bureau:
  
  Refund was adminsterered to orginal payment methode by Palmetto State Armory,  and posted on 06/02/1015. Thank you for this assistance and the  recovery of my funds.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:04/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent me the wrong ammo. Now theyre making me jump thru hoops, print their label and have exact markings or they send it back and make me pay. They act like its my fault. How does BBB give them a good rating? You’re not reliable.

  Business Response

  Date: 04/25/2025

  The customer was provided pre-paid postage to return this incorrect shipment. All returns to PSA are requested to write an RMA number on their package to facilitate a timely process with our returns department. The package must be returned before PSA can process a refund or replacement.

  Customer Answer

  Date: 04/25/2025

  I believe this has been resolved so you can close the case. Thanks 

  Customer Answer

  Date: 04/25/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:04/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a firearm back on 3/1/25. They told me it would take up to 15 days to be to be shipped out to me. After waiting for over a month it still keep reading still processing so at this point I asked for a refund, they said ok & that it would take up to 72 hrs to be processed. It’s been over a week & I still have no refund & every time I call they tell me it no on them they have a third party vender & I have to wait for them to issue it & they don’t know how long that will take. Even though I paid them the money. All I want at this point is my money back

  Business Response

  Date: 04/18/2025

  This order has been fully closed and a refund is processing at this time.