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Business Profile

Gun Dealers

Palmetto State Armory

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Palmetto State Armory's headquarters and its corporate-owned locations. To view all corporate locations, see

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Palmetto State Armory has 11 locations, listed below.

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    Customer Complaints Summary

    • 291 total complaints in the last 3 years.
    • 76 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased e gift cards totaling in $140 so I can use to make a purchase.
      I needed away to use two separate cards so a gift card and my own debit seemed the way to go.
      They say it could take 24-48 hours to process. They canceled it 4 days after and when I contact the card I used to see if I've received my money back they tell me nothing is in the process. This has cost me not getting items on sale totaling in 86 dollars items out of stock now plus my $140 I reached out and no one has showed concern or care or sometimes they don't even respond.
      Everyone has been unprofessional and it's really disappointing because I was really looking forward to the highly reviewed services and products

      Business Response

      Date: 07/29/2022

      Business Response /* (1000, 5, 2022/07/21) */
      This customer's orders were flagged as fraudulent in our system and have been closed for refund. The original purchasing card used on these purchases will be refunded as soon as possible


      Consumer Response /* (3000, 7, 2022/07/21) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      It wasn't a fraudulent purchase and over the phone the rep said they have no reason. I have yet to receive any notification that the refund was processed it's been 10 days and 3 since it was claimed to be"fraudulent" none of this shows care for rude and non responsive customer service.


      Business Response /* (4000, 9, 2022/07/26) */
      At this time the orders have been canceled and refunded. We are sending the customer credit memos showing proof of the refund for all 3 orders. If the customer wishes to repurchase the items they could do so at this time.


      Consumer Response /* (2000, 11, 2022/07/27) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    Palmetto State Armory is BBB Accredited.

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