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Business Profile

Auto Repairs

Santee Lake Service Center, Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Santee Lake Service Center, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Santee Lake Service Center, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/12/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today 12/11/2023 I took my car to Santee Lake Service Center. I went there to have my spark plugs changed and exhaust bolts replaced. I had the plugs and bolts with me. The manager told me the mechanic was having trouble getting some of the exhaust bolts to come out to put the new ones in. I thought it was just a couple so I told him I wanted the ones he couldn't put in. They charged me 275.00 to do this. They had left the bag with the unused bolts laying on the seat. When I got home all of the bolts were still in the bag . They never put a single one in. 275.00 UNBELIEVEABLE

      Customer Answer

      Date: 12/14/2023

      I just raised my hood and they removed the oil dipstick. Question now is what else will I find ?

      Business Response

      Date: 12/29/2023

      when we started working on his vehicle trying to fix the bolts that he had already damaged i made him aware that the bolts that were in the exhaust manifold where rusted and seized up. I asked him if he was sure he wanted us to fight them to get them out or did he just want us to repair the threads on the ones that were in there because by the time we got the old ones out he would have alot of money tied up in it. he said if we could just repair them that would be fine so that he could save some money on it and to just put his bolts back in the truck for him. in total we had around 4 hours in the repair between replacing the spark plugs and fixing his manifold bolts and i only charged him for 2.5 hours of labor instead of charging for the total amount we actually had involved. our labor rate is $110 per hour, with that being said i honestly charged him $165 less than i should have.

      Customer Answer

      Date: 01/02/2024



      Complaint: ********



      I am rejecting this response because: I paid to have the bolts replaced. The mechanic took over 2 hours to change 8 spark plugs. I watched from the back of the car and the manager came and told me I couldn't stand there and watch that I must go to the wating room. If they couldnt do the job they should not have charged me. That is redicilous paying someone to do something and them not doing it. NOT ONE



      Sincerely,



      *** *******

    Santee Lake Service Center, Inc is NOT a BBB Accredited Business.

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