We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wheels

R N R tires

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheels.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Caution is advised regarding ***** tire purchases. Despite my girlfriend lacking ownership of my vehicle, she was persuaded into buying tires from ***** in ************ without my consent. Initially told they were new, she later discovered they were used. Despite her not being listed on the vehicle title, she signed for the tires, disposing of mine. With no income verification, she agreed to $50 weekly payments for the used tires, totaling about $800. Upon learning, I covered the payments, expecting it to settle the debt. Yet, calls persisted demanding more money, even after an additional $700 payment. Despite attempted settlements, conflicting amounts were given, and manager calls were delayed. Representatives even visited our home, unaware of prior discussions. This company preys on vulnerable individuals, exploiting their desperation, low income, or naivety. Its questionable how signing for tires on a vehicle not belonging to them is legal. Additionally, they exceeded the legal limit of collection calls and contacted her family members regarding payments. Please cease home visits and calls immediately.

  • Initial Complaint

    Date:06/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/25/23, I went to RNR with a slow leaking tire. They said they couldn't get Bridgestone brand to match, so I decided to get 4 new tires. They suggested Nexen which I had never heard of, but agreed to go back after work the next day to get them put on. I called ahead advising enroute and still ended up waiting over an hour and a half. I decided at that time, I'd just get the tire to match instead of replacing all four. I advised them by phone and email Saturday morning 5/27/23 that I wanted a refund of $715.20. It was Memorial weekend so figured it would be refunded on Tuesday. On 5/30/23, I checked my Citibank account and noticed the refund was pending. On 5/31/23, I checked in the morning and the refund was gone. I called Citibank and they advised the refund had been withdrawn. I again emailed RNR about the error. They responded stating they would contact their corporate office to see what happened. I have not heard back from them. I have not taken possession of the tires, so should immediately be refunded the full amount.

R N R tires is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.