Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr. Jared M**** is an investor and primary contact for ******** ******s. We signed a contract in January 2021 when we were told the estimated completion date was December 2021. There were many problems and delays. We finally moved into the townhome in February 2023. Many items still remain open and it is almost a year later. When contacted Mr. M**** is always vague with responses such as I will check with the general contractor.

  Business Response

  Date: 01/17/2024

  
     Creative Founder, LLC is not an investor in Bradshaw
  Commons, LLC.  I am a member of ******** ******** ***, but not through Creative Founder, LLC.  Creative Founder, LLC was hired by ******** ******** *** to be the architect for the project, ******** *******.  If Mr. ******* would like to make a complaint
  about me regarding my role as the developer on this project, then I request that
  he do so with the correct business, ******** ******** ***.  Creative Founder, as the architect, is not
  responsible for completing the items raised by Mr. ******** and is not
  responsible for any construction or development related tasks with the
  project.  Creative Founder’s role in the
  project was only to provide design services as the architect.  ******** ******** *** is the developer of the
  project and hired *** ******** ****** *** ********) to build it.  The builder is responsible for completing the
  construction of the project.  ******** ******** *** is not a builder and does not provide any construction
  services. 

  Mr. ******** & his wife signed a purchase agreement on
  January 25th, 2021 with ******** ******** *** to purchase a unit
  within the ******** ******* townhome development.  At the time of signing a contract, the
  project was not under construction and was in the process of pre-selling units
  before construction would begin. 
  Construction on the townhome community began in early September of 2021.   
  During construction, we experienced delays from the builder,
  and we expressed to Mr. ******** that the delays were painful to everyone and
  that we appreciated him sticking with us during the delays.  The project was built during the pandemic,
  and we faced many difficulties with labor shortages and material delays.  We also experienced delays with permits and approvals
  from the city.  In May 2022, we did start
  to host weekly, sometime bi-weekly meetings onsite to review the progress.  Our goal with these meetings was to be as
  transparent as possible with the status of the project and communicate any
  issues with the project schedule. 

  The ********s closed on their home on February 3, 2023 and
  moved in shortly after.  Before the
  closing we conducted a final walk-through of their home and reviewed the list
  of open items.  I sent Mr. ******** an
  email on February 7, 2024 with the remaining open items that came out of this
  meeting, and I’ve attached it for reference. 
  At the time of closing, many items on this list are shown completed and
  there were only a small number of minor items remaining open/in-process.
  As it relates to Mr. ********’s desired settlement, “Finish
  the Job”, both of us (the developer-******** ******** ***) and the builder (*** ******** ****** ***) have every intention of finishing the items raised by Mr.
  ********.  The builder has been working
  on their list of open items since the ********s closed on their home.  It should be noted that Mr. ******** has
  continued to add to the list of open items as they’ve lived in the home.   As items have been brought to our attention,
  the builder has worked with Mr. ******** to address these issues.  To say that I have been vague in my responses
  to Mr. ******** is also not accurate.   I’ve sent numerous emails to Mr. ********,
  some with excel attachments of the current open items list and some with just
  text with answers to each of the open items. 

  I’ve told Mr. ******** before, specifically in an email on
  8/7/2023 that many of the items on his open items list are considered warranty
  items and that many of them were not on the punch list at the closing.  To be clear, every time something was added
  to his list, it was addressed on how it would be resolved.  

  As it relates to the disputed amount of $874,900.00, this is
  grossly incorrect and does not reflect the cost of the remaining open
  items. 
  

  Mr. ********’s complaint also says that I “just chooses not
  to fix our items and has the contractors work on Phase II.”  This is simply not true; I’ve worked with the
  builder and Mr. ******** on completing their open items.  Some items involved ordering replacement
  parts (ie. New window sashes) and this has taken time for these items to be
  delivered to the local supplier.  To say
  that I would intentionally choose to direct the builder not to work on their
  home is false and I have never done so.
  

  Mr. ******** has been very difficult to deal with during
  this entire process. There have been numerous instances of Mr. ********
  yelling, cursing, and conducting himself in an unprofessional manner to myself
  and to other members of the project team. 
  Although Mr. ******** chose to behave this way, myself and other members
  of the project team that had interactions with him conducted ourselves
  professionally and ethically. 
  

  The ********’s have gone as far as to harass me,
  specifically my wife at our home.  During
  construction, Mrs. ******** unannounced and uninvited showed up at my home on a
  Sunday afternoon.  I was not home at the
  time, but my wife was home alone with our infant son.  My wife does not know Mrs. ******** and was
  very uncomfortable with a random stranger showing up at our house and asking to
  see a detail about the trim on our staircase. 
  Mrs. ******** introduced herself and explained the reason for her
  visit.  My wife did not want to be
  confrontational and allowed Mrs. ******** to enter our home to see the
  staircase.  Mrs. ******** left shortly
  after and thanked my wife for letting her in. 
  My wife informed me of Mrs. ********’s unannounced visit and expressed
  to me that she was uncomfortable with what happened.  Especially since my wife was aware of my
  dealings with Mr. ******** and how he would lose his temper. 
  

  To Mr. ********’s comment on running into me on-site, I was
  on the sidewalk looking at the electrical meters and saw him walking up the
  sidewalk towards his home.  I said hello,
  we discussed him going on a walk and I said I hoped he had enjoyed it.  The conversation to this point was pleasant
  and non-confrontational.  As he started
  to walk away towards his home, I mentioned that I knew we still owed him some
  information (in addition to the information that had already been provided to
  him from his email at the beginning of the year) and that I was on-site to have
  a meeting with the builder in which I would be able to get the information
  needed.  Mr. ******** responded to this
  by losing him temper, raising his voice, and cursing at me, “it’s the same shit
  with you Jared.”  Mr. ******** said in
  his complaint that I acted surprised, and to be clear I was not surprised to
  run into him, he lives there, and I know that it is very likely that I might
  run into him or any of the other homeowners of Phase 1.  However, he may have been mistaking me being
  “surprised” with more of being startled, given that I have had many past
  interactions with him that involve him yelling and cursing at me
  where I can barely get a word in.  I have
  always acted in a professional manner with Mr. ******** and his wife, I’ve
  never raised my voice or cursed at them, even when he is doing it to me.  I don’t desire to talk with people that can’t
  conduct themselves professionally, but I’ve continued to talk with Mr. ********
  even though he has repeatedly shown that he cannot conduct himself in a
  professional manner. 
  

  The second time Mr. ******** ran into me on-site, he was
  driving into the site as I was walking down the main driveway of the community
  leaving a meeting.  As Mr. ********
  approached in his car, he rolled down the window and said, “still haven’t heard
  from you” and drove way, to be clear I don’t think his car ever came to a
  complete stop, and I wasn’t able to say anything before he drove away.  I chose to not follow him back to his unit to
  respond to his comment as I figured it would only result in more of him yelling
  and cursing at me.    
  

  Mr. ******** sent an email on 1/3/2024 regarding
  the open items in his home.  I responded
  to his email within 1 hour telling him that I had received it and that I would
  speak with the builder about the items. 
  I told him I would be in touch with an update by the end of the
  week.  I sent him an email on Friday
  1/5/2024 with an update to each item he referenced in his original email to
  me.  The builder has also sent an email
  to Mr. ******** on 1/16/2024 with an update and proposed schedule to complete
  some of the items on his list.  The
  builder has also requested an in-person meeting to discuss any miscellaneous
  open items in their home.  We are
  actively working to complete the open items in their home.

  Customer Answer

  Date: 01/22/2024

  
  
  Better Business Bureau,

  We filed a complaint to "Finish the Job" because we could not get an answer or a schedule from the ******** ******* team on the remaining open items. Since our last communication to Mr. M**** and filing the BBB complaint, all open items are completed or scheduled to be completed within the next 2-3 weeks.  This has been our request for many months.  Assuming ******** ******* meets the schedule and satisfactory competes the open items, complaint ID ********  can be considered closed.

  It is disappointing that Mr. M**** suggests that he and ******** ******* are the victim.  ******** ******* was paid in full during February 2023 we have had many problems that took a long time including many problems discovered after the close.
  
  Regards,
  
  
  
  ******* ********