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Business Profile

Fishing Tackle

Dock Buddy USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fishing Tackle.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order dock buddy and cuddle kit..from this company in October 15 2023...I paid 165.00 dollars that immediately came off my credit card..Has taked to the owner that has said I will send it or it's on its way..Well as of 01 06 2024 . I still haven't gotten my product that I paid for. Had no problem getting the money but no product

    Business Response

    Date: 01/24/2024

    I did receive payment in full, and built and shipped the product to ********. Which I will include documentation of that. ******** stated that he did not receive the cull tags from that order so in a good faith attempt. I issued a (partial refund) for the cull tags since he stated that he received the dock buddy set. . He stated to me that he did not pay through PayPal, but I have the original transaction where it was paid through ****** and that’s where I refunded the $65 back to. At that point, when ****** releases the refund back into his account he can then transfer the funds back into the account of his choosing. I’m about to send you screenshots of this as well.

    ******** did not order through Dock Buddy USA, he ordered through me personally on ********. He paid on ****** for the following


    (1) set of cull tags $65 dollars. For at total of $125

    (1) set of Dock Buddies ($60)

    There are four screenshots there that you should be able to click on the thumbnail and arrow through those. This is a receipt of the original transaction that shows where ******** paid on PayPal, there’s a screenshot on there that shows where I have issued the partial refund of $65 dollars. There is also a screenshot on there that shows where the original package was shipped to ******** and a screenshot of the usps tracking that says that the package was delivered. He is stating that only the dock buddy set arrived in that package, so that’s why I issued the partial refund for the cull tags. I felt that was the right thing to do.

    Customer Answer

    Date: 01/24/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 



    Regards,



    ******** *****

Dock Buddy USA is NOT a BBB Accredited Business.

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