Complaints

This profile includes complaints for Bon Secours St. Francis Health System's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bon Secours St. Francis Health System

  1 Saint Francis Dr Greenville, SC 29601-3955

• 

  Bon Secours St. Francis Health System

  2 Innovation Drive Suite 300B Greenville, SC 29607

• 

  Bon Secours St. Francis Health System

  75 East McBee Avenue Greenville, SC 29601

• 

  Bon Secours St. Francis Health System

  801 Roper Creek Drive Greenville, SC 29615

• 

  Bon Secours St. Francis Health System

  306 South Hwy 14 Simpsonville, SC 29681

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen in a Bon Secours ER on Sept 19, 2022. After insurance i owed a total of $444.07. I put that on a payment plan beginning in November of $85 a month to automatically draft my account. On Nov 30 (confirmation # **********) it was drafted. On Dec 30 (confirmation #**********) it was drafted. On Jan 30, it was drafted. However, the November and December payments are not posting to the balance of this payment plan. I have called twice, i have been told they don’t handle automatic payments over the phone, that i need to send an email. I have sent 2 emails with no response and the issue not resolved. I have done a “live chat” feature on the website, where i was told to call the same number i have been calling. I need this issue resolved because they will not continue to draft my account and not apply it properly, or continue to draft after the payment plan has been met. I have tried 5 times on various days and various times to get this resolved. Coincidentally, my Jan 30 payment was posted accurately to the payment plan. November and December need to be corrected.

  Business Response

  Date: 03/13/2023

  Good Morning, 

  We
  have completed a review of your account ending in **** for date of service 09/19/2022.  Our investigation revealed that the monies
  sent in to credit your account for the November and December payments were received
  but were applied to balances for older dates of service. Our records show you
  were contacted regarding the details of these transactions to assure you were
  comfortable with the outcome.  Your
  account is in good standing and your payment plan has been reinstated on your
  account.

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very tired of receiving notices to pay money that I don’t owe. I don’t see why, after all this time their accounting/posting department can’t get their act together.
  
  For date of service 10/11/2022 at St Francis Downtown Greenville I paid in advance on 10/5/2022 $300. For my surgical procedure. There was to be a 20% discount applied according to the lady who called me to check me in. $375 minus $75. Equals $300.00 which was paid on 10/5/2022. I am attaching copies of the email from BSMH Atlantic MyChart HB on 10/5/2022 as proof that this was paid. Confirmation code **********. I have submitted this proof on 10/27/2022. I was assured that it would be cleared up. That did not happen. I have called 10/25, 10/27, 11/1412/1, 12/13/22 and 1/10/23. Each time I called; I was assured that the problem would be corrected. I do not understand that when I submitted proof that I paid the $300. That it was not posted to my account. It is not my fault that their people can not find where it was posted in error.
  Now to the second problem. On 11/4/22 I paid $275.00 for a colonoscopy done on 11/7/22 in error. There should have been no copay. Refund should have been issued. Instead that $275. was applied to date of service 10/11/22. So now the DOS 10/11/22 has a balance of $100.00 according to their accounting mess up. Now they are threatening to send me to collections for a mistake their people made.
  I would appreciate it if you can get this mess cleared up.

  Business Response

  Date: 03/15/2023

  Good afternoon,

   

  We
  have completed a review of your account ending in **** for date of service 10/11/2022.
  During our investigation, we were able to locate the payment of $300.00 in our legacy
  payment system.  We transferred the
  payment to your account and made the necessary adjustments, including your
  prompt pay discount. We then escalated the account to our credit management team,
  and they will be processing the refund on March 17th. The check will
  go out on Thursday, March 23rd. They do ask that you allow 7-10 days
  for receipt as it will go out through the U.S. Postal Service.

  Kenny M.

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction occurred on 10-22-22 I went to the ER and paid my copay of $90.00 a month later they wrote me a check stating I overpaid and they issued me a check for $18.00 #********** and I took it to the bank and cashed it. About two weeks later they stopped payment on the check and said I didn't overpay it was a mistake. The bank charged me $18.00 and a stop payment fee for the check $12.00. I called the hospital and they said they would send me another check within 10 days, but it didn't come. I ask the hospital to credit my account $30.00 due to the time and effort I had gone through to get this resolved only to find out they haven't done anything. My account at the hospital and all doctor's offices are paid in full by me at each visit I don't owe the hospital any money! I ask the to send a letter to the bank and say it was their mistake and nothing on my end. I went up to the hospital and talk with Ann S***** Financial Counselor (864-******** Ann_S************org) and she called me back and said they hadn't done anything on this matter. I want this matter taken care of because it was a mistake on their part, not mine. If I owed a bill they would send me to a collection agency in a heartbeat but because it was their mistake and it is less than $50.00 they don't care! It is more of the principle of the matter. Please let me know something as soon as possible! I hate to trash them on multi media but I will if I have too!!! It is really the principle of the situation and they keep putting me off.

  Business Response

  Date: 03/06/2023

  Our
  investigation revealed that the refund was processed in error and then a stop
  payment was issued due to that fact.  This unfortunately led to the issues you had at your bank when you went
  cash the check.  We have credited your physician
  bill (Acct # *******) the $30.00 which left a small balance due, and we see that
  you have already paid that balance to zero out your responsibility. I was also informed
  you were sent an itemized bill around the 28th of February to show
  those transactions.

• Initial Complaint

  Date:01/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying monthly payments for an ER visit that happened February 2021 at St Francis Eastside. While I was not happy with the incredible ~$3000 ER visit charge, I agreed with St Francis to make monthly payments for 2 years starting in July 2021. I have been making timely monthly payments ever since. Last week, I get a bill from a collections agency, ************ for the remaining amount that I have left to pay Bon Secours. Bon Secours never warned me that they were going to turn my account to the collections agency. It is also ridiculous that they would turn it in to collections as I have little left to pay and I have been paying on time. I called first the collections agency on Thursday, Jan 19th and they claimed that St Francis at some time, turns bills to a collection. Again, Bon Secours never warned me and I have been making timely payments, and I almost done with paying. I called then St Francis and they said they need at least 2 weeks to take a look. I have my next payment due on February 4th and cannot wait 2 weeks for this. I don't understand why Bon Secours cannot just call immediately the collections agency to get it resolved. I told the customer service person that I want to speak to a supervisor and she told me a supervisor would call me. Nobody has called me back. The big thing is I am worried that because they turned it it to a collections agency, my credit will be damage. I want ASAP my account removed from collections before my next payment is due. If my credit has been damaged or will be damaged, I want Bon Secours to pay for the costs to repair it for their mistake. Thank you in advance for your help.

  Business Response

  Date: 02/10/2023

  Our
  investigation revealed that due to a system malfunction, the payment plan on
  your account was cancelled in error and started the balance billing process
  which eventually led to the reason your account was placed with the collection
  agency.  We have recalled your account
  from the agency and placed it back within our inhouse inventory.  This agency does not report to the credit
  bureau, so nothing was placed on your credit report.  We also confirmed that you did call into our
  office and was able to reset your account on the payment plan on 2/3/23. 

  Customer Answer

  Date: 02/14/2023

  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  Thank you so much for helping me get this resolved!  
  
  
  
  Regards,
  
  
  
  ******* ***** 

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill in the amount of $135.64, which was paid in full as of 10/17/22. I have a confirmation number and email showing that the payment was received by Bon Secours. In November, I received another bill for the same amount. I called and spoke to Marie in customer service, who confirmed my payment was received, but hadn't been posted. In December, I received another notice of payment- it was a final notice stating that I was going to be sent to collections if not paid. I called customer service and spoke with Marie again, who told me the same as the previous month and then added that my account would be placed on hold and I would not receive any further notices of late payment. On January 12, 2023- I received a call from a collection agency regarding the above amount from Bon Secours. I also received a letter from the same collection agency. I have spoken with Desiree in customer service as of 1/16/23 who told me again, that my account has been paid and that the issue is on their end- it hasn't been posted and there was some "glitch in their system." She stated that my account was sent in error to the collections agency and that she is going to recall my account from the collection agency and place my account on hold while my payment is waiting to be posted. I asked to have all of this stated in a letter for my records. I wanted a letter from them stating that my account is in good standing and this was an error on their part. I was informed that they cannot do this for me and that I will need to monitor my account to see when it shows that the payment is posted.
  I want my account corrected and I want no more late notices from Bon Secours. l also want letter from the company stating that my account was sent to collections in error and that it is in good standing.

  Business Response

  Date: 01/19/2023

  Our
  investigation revealed that your payment of $135.64 had in fact been received
  in our system but had not been posted to your account.  After reaching out to the leadership team and
  after locating your payment, it was posted to your account on 01/18/2023 and
  brought your balance and your responsibility to zero.  We also found that your account was sent to our
  outside vendor by mistake, and we immediately recalled it from that group.  And just to assure you, they do not report to
  any credit agencies, so your account with us is in good standing. 

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been on a payment plan to pay off my daughter's birth. All payments were made on time. These payments were tied to my credit card. As I lost my card, I requested a new one and therefore missed ONE payment. St. Francis Bon Secours said, they sent a letter to me, but it was returned to them. I actually never received it. To my surprise, I was immediately sent to collection. Since then, I have called the hospital numerous times and even went there to solve this issue. I wanted to see if the collection could be removed and payment continued. I was told it was possible, but then this response was revoked. All I want is to pay my bill and maintain my good credit, but no one is willing to talk to me and/or solve this issue. As a patient I fell pushed aside from an organization that claims to be Christian.
  Furthermore, I called the collection agency (AMCOL). The response was the same. No one picked up the phone, returned calls or hung up on the third ring.

  Business Response

  Date: 02/09/2023

  Good Morning. Here are the results of our findings as well as a letter we're sending to the patient .
  Our investigation revealed that your account had been setup on a monthly payment plan.  The last payment we received was posted 9/16/2022.  There were statements sent to the address we have on file by our agencies, but we received no response and no further payment on the account.  With that, the account flowed through our normal collection process and went to collections on 11/26/2022.  This was shared with you when it appears you visited the facility on 1/6/2023 and when you contacted the Customer Service Office on that same day.  After receiving this case from the BBB, we did attempt to call you on 1/11/23 and 1/26/23 and 2/9/2023 as requested but had to leave a message all those times and as of the date of this letter, we have not heard back from you.
  
  thank you and we hope this will close the case as satisfactory.  
  

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having a CT performed at Bon Secours Millennium Imaging. I called to ask what my costs would be for the procedure on Friday September 9, 2022 and my procedure was on Monday September 12, 2022. I called the number in My Chart for early check-in and the person answering the phone explained the costs and stated if I paid in advance I would receive a discount. I paid the amount requested over the phone in the amount of $1251.86. Upon arrival for my appointment on Monday Bon Secours Millennium Imaging explained that the hospital did not bill for them and that I would receive a bill from their billing department. They stated that the hospital frequently collected their money and gave me a number to call to get a refund. See attached photo for information given to me on September 12, 2022. I came home after the appointment and called to request my refund. Since September 12, 2022 I have made 10 phone calls requesting my refund. Each time they tell me I should receive a refund within 2 weeks, and I have yet to receive a refund. I have asked to be transferred to a supervisor or someone with more authority to handle my complaint, and I am told they are not allowed to transfer anyone. I feel that in this amount of time a refund should have been issued as I have been billed from the Bon Secours Millennium Imaging billing department for my procedure and could use that refund to pay the balance. My account number with BSMH is ************. Bon Secours Billing Department phone number: 1-800-******** (see attached photo).

  Business Response

  Date: 01/13/2023

  Our
  investigation revealed that the credit balance was in our workflow.  We went in and  escalated the concern to the proper leadership
  and your refund was approved.  It was
  approved on 1/9/2023 and the check is set to release as of the date of this
  letter.  They do ask that you allow 7-10
  business days to allow for deliver through the USPO.       

  Attachment sent to patient as well

  Customer Answer

  Date: 01/18/2023

  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** ****** 

• Initial Complaint

  Date:01/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid for a surgery that my insurance denied and I have been trying to get my 500.00 refund but no one has offered much help and I have called over dozen times. I was told a check would be mailed but it’s been 2 months and I haven’t received anything and no one knows anything about it. If I owed this amount. They would have turned me over to credit agency by now but I can’t get my 500.00 back. I don’t understand why no one there knows where I my refund is. I have proof I prepaid. This is very frustrating and I don’t know what to do. 500.00 is a lot t of money to me

  Business Response

  Date: 01/13/2023

  Our
  investigation revealed that the credit balance was in our workflow.  We went in and  escalated the concern to the proper leadership
  and your refund was approved.  It was
  approved on 1/6/2023 and the check is set to release as of the date of this
  letter.  They do ask that you allow 7-10
  business days to allow for deliver through the ****.       

  Attachment sent to patient as well

• Initial Complaint

  Date:01/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Navigating the billing system for the Bon Secours medical system is an exercise in frustration that borders on insanity. I keep getting bills in the mail that do not match online billing details--when I attempt to pay my bill either by phone or online, the amounts compared with the paper bills I receive do not match up. I have been told that it's because some of the charges are hospital related and others are doctors office related, but there is absolutely no indication of this separation in the online system. At least once, possibly twice, I have been forced to pay a bill twice because when I paid the bill online it was not recorded/I received no receipt, even though the online system states "a receipt was sent to your email." No such receipt ever arrives. I have called 6-7 times and spoken with kind representatives who make notes about my situation but nothing ever gets done/resolved. This week I received a bill in the mail for $310.06; the bill also stated I would be sent to collections if I did not pay. I first attempted to pay the bill via phone/automated system. Ridiculously, the phone system told me I had a $0.00 balance. When I then attempted to pay the bill online, the online system told me I owed only $112.06. A PDF of the $310.06 bill was visible, but there was nowhere in the system that would allow me to pay that bill. So I paid the $112.06 bill and was, yet again, told a receipt was sent to my email, and, yet again, no receipt ever arrived. It's like my payments go into a black hole. I am SICK of the confusion. I pay my bills, and I HATE having to go through this ludicrous rigamarole every time I need to pay a simple bill. I resent strongly that the failings of the billing system are causing a stain on my own personal character as a patient. FIX.IT.

  Business Response

  Date: 01/13/2023

  Good Morning.....After our investigation, it was determined we had on file the incorrect email address and that lead to account updates not be sent out to the patient.  One of our Customer Service Leads spoke to Ms. ***** on 1/6/23, had the email address on file corrected and was able to have the receipts she needed sent to her via her MyChart account and had her other concerns addressed and resolved as well.  Ms. ***** was advised if any further questions or concerns arise to contract our office right away.  

  Thank you for bringing this to our attention. 

  Kenny M. 

  Customer Answer

  Date: 01/13/2023

  
  
  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *** *****

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had surgery at St Francis Eastside on July 8th, 2022. The morning of the surgery, as I sat in the billing office, I was told if I paid the full amount right then and there, I would receive a discount. So I used my Visa credit card and paid $3,070.62.
  
  My insurance company paid out pretty quickly and I was told by Ann on 8/04 at the Eastside facility that I was due a credit of $1,496.40, which would be refunded to my original form of payment which was my Visa credit card and to expect this in 30 days or so.
  
  Well, 30+ days had passed, and I was then put in touch with the billing department at 877 ********.
  
  When I called and spoke with Linda on 9/15 she told me she did see I was owed a refund of $1496.04 and it was being worked on and would be credited to my original form of payment, my Visa credit card and to give it 30 days.
  
  I ended up having to call that billing department on 10/18, 10/28, 11/10, 11/15, 11/29 and 12/08 are the dates I can remember. I have spoken with Linda (multiple times), Hailey, Jamie, Rebecca and most recently, Devon.
  
  On the 10/18 call, I was told that on 10/12 they tried to refund my Visa card in the amount of $1,496.40 and it was declined and I should contact my institution. I told them I have NEVER had this issue before, but I would call them. My bank showed NO record of the Bon Secours billing department or any other, attempting to credit my Visa account.
  
  After calling the billing dept again, I was then given the option of a paper check in the mail and told to wait 30 days. (a 30 day wait seems to be the standard wait time). Each subsequent call I was told it is being looked at or going through processing or going through the approvals. I told them $1,496.40 may not be a lot of money to Bon Secours, but it is A LOT of money to me.
  
  On 11/29 I called, spoke to Rebecca and requested a supervisor. After going through the entire history again, I was given a 5 day lead time for a call. This did not happen. NO ONE EVER called me back.
  
  Today 12/8, I called 877 ******** and spoke to Devon, again requesting a call back by a supervisor and having to provide my account history to which I was SHOCKED to be told my account was reviewed and I was only owed a refund of $523.63. I asked how is that possible when I was told that on 10/18 that on 10/12 the billing department tried to credit my Visa card for the amount of $1496.40 and that was the amount I was told since back in September!!
  
  Bon Secours, you had no issue taking my payment. Refund my $1496.40!!

  Business Response

  Date: 12/09/2022

  Good Morning...I have reviewed case and have reached out to the teams involved.  I do see where one of our supervisors did attempt to call the patient yesterday, 12/8/22 and received her voicemail, but left a message for her as well.  I will send an update as soon as I am able to learn more and/or get some sort of resolution.  Thank You for bringing this to our attention.

  Customer Answer

  Date: 12/13/2022

  Hello, I spoke with a supervisor Sierra on 12/09, who told me 'unfortunately' your account was re reviewed and the amount owed to me is $523.68.  Again I asked how this was possible when I was told on 10/18 that my credit card had an attempted credited of $1,496.40 on 10/12 along with the fact this is the amount I had been told all along.  I asked that she check their notes, to which she said she did not see that conversation with Linda in my notes.  I asked how was it she is not able to see that as a supervisor when the other customer service associates were.

  
  

  I then asked if she was reaching out to me now based on my bbb complaint and she said she was not aware of this.  I then told Sierra in that case I would continue to work through the bbb in order to secure a resolve, as what she was telling me at this time was not making sense.  I thanked her for the call and disconnected.

  
  

  If these customer interactions are being recorded, why are the recordings not being utilized in order to solidify details of said calls?

  
  

  Sidenote:  during my conversation with Devon on 12/08, he said he did his own calculations and came up with a number which was totally different, but he was VERY unwilling to share it with me.  After some prodding, he said his calculations gave him an amount of $949.48.   Needless to say, I am rather skeptical as to what is taking place in the billing and accounting departments.

  
  

  Thank you 

  Business Response

  Date: 12/20/2022

  I have verified with the leadership of the credit management team and they confirmed that a refund of $523.68 has been approved and should have actually gone out toward the end of last week.  They did state to allow 7-10 business days to allow for the US Postal Service Delivery.  Thank you for bringing this to our attention we apologize for any issues or problems this may have caused you.  

  Customer Answer

  Date: 12/23/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

  I would like the business to give me a proper response in regards to why I was continually given the refund out of  $1,496.40 and why that was the amount they intended to credit my original form of payment, my Visa card.   I need clarity.  
  
  
  
  
  Regards,
  
  
  
  ****** ******