Complaints
This profile includes complaints for Advance America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 325 total complaints in the last 3 years.
- 116 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for a loan with Advance America that I never got, but all of my money was taken out of my account and various claims were filed on my behalf so now my accounts are at negative balances.
Business Response
Date: 08/01/2024
August 1, 2024
Cindy R*****
Better Business Bureau
*** ***** ****** ******* **** *
Greenville, SC 29601
RE: ******* ****** - Complaint
ID: ********
Dear Cindy:
ACSO of Texas, L.P., d/b/a
Advance America (“Advance
America”), is in receipt of a complaint filed by ******* ******. We have
thoroughly reviewed and appreciate the opportunity to respond.
In the complaint, ******* ****** states, “I applied for a loan
with Advance America that I never got, but all of my money was taken out of my
account and various claims were filed on my behalf so now my accounts are at
negative balances.” ******* provided screenshots of the Agreement from Priority
Loan Servicing with their complaint.
The loan and communications described in the above complaint did
not originate from us, Advance America. These communications appear to be part
of an effort to defraud consumers, like ******* ****** by falsely claiming to
represent Advance America. Advance America is not affiliated with the business “Priority
Loan Servicing”. Additionally, Advance America does not offer loan amounts of
six thousand dollars ($6000) in the state of Texas.
If ******* believes that they have fallen victim to a potential
scam, they may wish to visit the FBI reporting website for further guidance and
assistance in reporting this incident. The link to this resource can be found
here: ********************. It is imperative that ******* exercise
caution and diligence in dealing with any financial transactions, especially
those that seem suspicious or unfamiliar.
This letter is written under a full reservation of rights and is
not intended to be, nor should it be construed as, any admission of liability
or as a waiver of any rights afforded ACSO of Texas, L.P., d/b/a Advance
America, under any applicable
laws, statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk AnalystInitial Complaint
Date:07/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cash advance america said I was approved for$5000. In order to received the money in my checking account they were going to put $500 in my checking account and than I was supposed to go to the bank and withdraw the money out of my checking account.. After I received the money go and buy gifts cards total of $500 . Send them to the company. ********** **** said the check was a fraud and closed my account.. The bank said I am going to have to repay the money back. Cash advance said I have to send them $200 in order to send the $5000 in ***** ****. I send them $200. The people I talked to was William D***** and Matt T*******. Phone # *** *** ****. I have been leaving messages and calling cash advance no response.Business Response
Date: 07/30/2024
July 30, 2024
Cindy R*****
Better Business Bureau
408 North Church Street, Ste. C
Greenville, SC 29601
RE: **** ***** - Complaint
ID: ********
Dear Cindy:
ACSO of Michigan, Inc., d/b/a
Advance America (“Advance
America”), is in receipt of a complaint filed by **** *****. We have thoroughly
reviewed and appreciate the opportunity to respond.
In the complaint, **** ***** states, “Cash advance america said I
was approved for$5000” and “in order to received (sic) the money in my checking
account they were going to put $500 in my checking account and than (sic) I was
supposed to go to the bank and withdraw the money out of my checking account.”
**** states, “After I received the money go and buy gift cards total of $500.”
**** contends they were instructed to send $200 in order to receive the loan.
**** states, “The people I talked to was William D***** and Matt Thompson” and “Phone
# ************”.
According to our records, **** entered into a Customer Loan
Agreement (“Agreement”) with the Advance America located at **** **** ******** *** *** ***** ******* ** *****, on February 1, 2024. Pursuant to the Agreement,
**** agreed to repay an amount of six hundred seventy-seven dollars and thirty-five
cents ($677.35) on or before March 1, 2024. On March 1, 2024, a debit card
payment in the amount of six hundred seventy-seven dollars and thirty-five
cents ($677.35) was attempted; however, returned unpaid. After multiple
unsuccessful attempts to contact **** regarding their past due balance, their
loan was sold to ******** ****** ********* on June 23, 2024, with a balance of
six hundred seventy-seven dollars and thirty-five cents ($677.35). We recommend
**** reach out to ******** ****** ********* at ***** ******** to discuss mutual
payment options.
The loan and communications described in the above complaint did
not originate from us, Advance America. These communications appear to be part
of an effort to defraud consumers, like **** ***** by falsely claiming to
represent Advance America. Advance America would never operate under the
circumstances described in the complaint; to deposit funds into a customer’s
account only to request their immediate return. Advance America employees would
never request or require a customer to purchase gift cards for any purpose whatsoever.
Furthermore, Advance America does not own or operate the phone number, ****** ********.”
If **** believes that they have fallen victim to a potential
scam, they may wish to visit the FBI reporting website for further guidance and
assistance in reporting this incident. The link to this resource can be found
here: ********************* It is imperative that **** exercise
caution and diligence in dealing with any financial transactions, especially
those that seem suspicious or unfamiliar.
This letter is written under a full reservation of rights and is
not intended to be, nor should it be construed as, any admission of liability
or as a waiver of any rights afforded ACSO of Michigan, Inc., d/b/a
Advance America, under any
applicable laws, statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk AnalystInitial Complaint
Date:07/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In September 2023 Advance America contacted me saying I was approved for a loan on the amount of $3000. They made several deposits into my **** checking account and had me return them payments to them via *******. They told me that the funds would be deposited into my checking account but I never received any money from this company. **** closed my checking account the next day stating that Advance America deposited fraudulent checks into my banking account and since this was a fraud issue my account with **** was closed immediately and **** took almost $2600 out of my checking account to pay for the fraud they state Advance America committed and I never received this money back from USAA. Therefore, Advance America ended up costing me almost $2600 of my veteran disability money for a loan I never received. Today 07/19/2024 I received in email from Advance America collections department claiming I owe them money, when I don't, and they threatened to take a legal case against me if I didn't pay them. I am a permanently and totally disabled Army Veteran so my income is federally protected and they are trying to collect on a loan I don't owe. In fact, this company did nothing but cost me money. I do not want this company contacting me again about a debt I don't owe and they violated consumer laws. I told the loan officer in September 2023 that **** closed my checking account because they state Advance America company committed fraud. They have no legal case against me and I will not be threatened again with this action. I don't know who at this company thinks I owe them money for a loan I never got but negligence on their end is not an excuse to contact me and threaten me with a legal case for a loan I never received from this company because **** closed my account before any loan money was deposited. I contacted Advance America customer service several months ago and told them this. The employee who contracted me should have verified his facts first.Business Response
Date: 07/30/2024
July 30, 2024
Cindy R*****
Better Business Bureau
408 North Church Street, Ste. C
Greenville, SC 29601
RE: ***** ****** - Complaint
ID: ********
Dear Cindy:
ACSO of Texas, L.P. d/b/a Advance
America (“Advance America”), is
in receipt of a complaint filed by ***** ******. We have thoroughly reviewed
and appreciate the opportunity to respond.
In the complaint, ***** ****** asserts they were contacted by
Advance America regarding a loa approval for $3000. Mindi asserts there were
multiple deposits made into their bank account and they were instructed to
immediately return the deposits via “*******”. Mindi states that the loan funds
were never received.
After a diligent search of our records, there were no accounts
located using the personal information provided in ***** ******’s complaint. These
communications appear to be part of an effort to defraud consumers, like Mindi
Selzer by falsely claiming to represent Advance America. Advance America would
never operate under the circumstances described in the complaint; to deposit
funds into a customer’s account only to request their immediate return. Lastly,
Advance America employees would never request or require a customer to use “*******”
for business purposes.
If ***** ****** believes that they have fallen victim to a
potential scam, they may wish to visit the FBI reporting website for further
guidance and assistance in reporting this incident. The link to this resource
can be found here: ********************* It is imperative that ***** ******
exercise caution and diligence in dealing with any financial transactions,
especially those that seem suspicious or unfamiliar.
This letter is written under a full reservation of rights and is
not intended to be, nor should it be construed as, any admission of liability
or as a waiver of any rights afforded ACSO of Texas, L.P. d/b/a Advance
America, under any applicable
laws, statutes, or procedures.
Sincerely,
**** ******
Senior Compliance Governance & Risk
AnalystInitial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a call from a number ************ claiming to be advance America loan company. They stated I was approved for a loan up to $10,000. They asked for my routing # and account # from my bank said at that I would be receiving an email of documents of the loan. I never received an email. They said I need to hang up and call my payment ppl. That they would call me back in 5 minutes which they did at this time I still did not receive an email of conformation. So the gentleman said oh you will get it 5 to 10 minutes. Then proceeded to ask me for my banking online ID and password. I believe they are scamming pretending to be advance America here is the # they are calling from again ************.Business Response
Date: 07/22/2024
July 22, 2024
Cindy R*****
Better Business Bureau
408 North Church Street, Ste. C
Greenville, SC 29601
RE: ********* **** - Complaint
ID: ********
Dear Cindy:
Purpose Financial, Inc. f/k/a
Advance America, Cash Advance Centers, Inc. (“Advance America”), is in receipt of a complaint filed by ********* ****. We have thoroughly reviewed and appreciate the opportunity to respond.
In the complaint, ********* **** states, “I got a call from a
number ************ claiming to be advance America loan company” and “they
stated I was approved for a loan up to $10,000.” ********* **** asserts they
were asked for their banking information along with their user ID and password
in addition to being told that they would be receiving an email with loan
documentation which was never received.
After a diligent search of our records, there were no accounts
located using the personal information provided in ********* ****’s complaint. These
communications appear to be part of an effort to defraud consumers, like *********
**** by falsely claiming to represent Advance America. Advance America does not
operate brick-and-mortar storefront locations in the state of Pennsylvania, nor
does it offer online services to residents of Pennsylvania.
If ********* **** believes that they have fallen victim to a
potential scam, they may wish to visit the FBI reporting website for further
guidance and assistance in reporting this incident. The link to this resource
can be found here: ********************* It is imperative that ********* ****
exercise caution and diligence in dealing with any financial transactions,
especially those that seem suspicious or unfamiliar.
This letter is written under a full reservation of rights and is
not intended to be, nor should it be construed as, any admission of liability
or as a waiver of any rights afforded Purpose Financial, Inc. f/k/a
Advance America, Cash Advance Centers, Inc., under any applicable laws, statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk
AnalystInitial Complaint
Date:07/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I borrowed $600.00 from advanced America.
Instead of them pulling money off debit card?
They went in to bank account. With out my permission.
And did not inform me.
I wouldn't agreed to that payment method because that's not how we deal.
After 5 days they claim they didn't receive payment.
My bank statement showed they pulled the money 7/5/2024
They shut my online account down in the mean time.
I wasn't able to log in non this month.
They was setting me up.
So My advanced America account won't show up an they gained all access to it.
I called the higher ups and they were in the money store when I arrived 7/9/2024
The female that approved the loan was there also.
I told her I not able to access my account.
And the money was taken out Bank account 7/5/2024.
She said there's no records of my payment.
The higher ups that was in the store along with the other cashier and the manager was All there.
I login my bank account it shows my payment was made.
Then she says she doesn't see it on her computer.
Then the higher ups said what's the account number.
It took me a minute to find it on my device and they didn't tell me how?
I found the account number from the bank account and the routing number and everything else..then the higher ups said you are correct ***** ******.
Why did they say there's no records?
Why did they send me through ****?
Why did they lie?
Who All are involved with there embellishment and stealing.and identity theft?
I'm still not able to login to my advanced America online account.
They said All information except my email don't match and they can't help me with getting back into my online account?
I said I'm going to call police ????
The online telemarketer told me to call the police!
Every time I try to call the 800 number they hang up in my face and they changed the email on my account.. they got personal information about me on that account I'm not able to delete it and deactivate it.
Something is fishy.?
This thing runs deep?
Call FBI to help meBusiness Response
Date: 07/19/2024
July 19, 2024
Cindy R*****
Better Business Bureau
*** ***** ****** ******* **** *
Greenville, SC 29601
RE: ***** ****** * ********* *** ********
Dear Cindy:
ACSO of Michigan, Inc. d/b/a Advance America (“Advance America”),
is in receipt of a complaint filed by ***** ******. We have thoroughly reviewed
and appreciate the opportunity to respond.
In the complaint, ***** ****** asserts they originated a loan;
however, instead of using their debit card, the repayment was made using ACH
debit which was not requested by them. ***** ****** asserts that after five (5)
days, the ACH debit payment was still not showing paid in the Advance America
system. ***** ****** asserts they are unable to access their online account and
went into their local branch for assistance. ***** ****** asserts during that
visit they were unable to obtain a resolution. Lastly, ***** ****** asserts
that Advance America changed their email on their profile.
According to our records, ***** ****** entered into a Customer
Loan Agreement (“Agreement”) with the Advance America storefront locate at
14130 Woodward Ave. Highland Park, MI 48203 on June 3, 2024. Pursuant to the
Agreement, ***** ****** agreed to repay an amount of six hundred seventy-seven
dollars and thirty-five cents ($677.35) on or before July 3, 2024. On July 3,
2024, an ACH debit in the amount of six hundred seventy-seven dollars and
thirty-five cents ($677.35) was sent to ***** ******’s bank account which
cleared. ***** ****** no longer owes a balance to Advance America.
With regards to ***** ******’s complaint, we are perplexed. The
Agreement was provided to ***** ****** for review prior to their signature. Our
Team Members update information with each loan origination, which includes that
customer’s choice of payment. In the Security clause of ***** ******’s
Agreement, it notes that ACH is being used as security interest. Additionally,
after speaking with the Divisional Director of Operations and the Branch
Manager of the storefront where ***** ****** originated their loan, attempts
were made to further assist ***** ****** with their concerns; however, were
unsuccessful as ***** ****** was not cooperative. We recommend ***** ******
reach out to our Customer Care Team at ***** ******** to discuss concerns
related to their online account. Additionally, once their online account
concerns are resolved, we welcome ***** ****** to originate loans through the
online portal or they are welcome to visit another storefront location if they
so choose.
This letter is written under a full reservation of rights and is
not intended to be, nor should it be construed as, any admission of liability
or as a waiver of any rights afforded ACSO of Michigan, Inc. d/b/a Advance
America under any applicable laws, statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk
AnalystCustomer Answer
Date: 07/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
***** ******Initial Complaint
Date:07/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I updated my online account information address etc about 2 months ago with Advance America. Upon doing so I lost access to my account. I called several times to get this resolved. Supposedly a service ticket was issued. Now I still cannot access my account and was informed the service ticket has not been addressed. I cannot view my balances, transactions etc. I will not make any further payments until this is resolved.Business Response
Date: 07/19/2024
July 19, 2024
Cindy R*****
Better Business Bureau
*** ***** ****** ******* **** *
Greenville, SC 29601
RE: **** ************ * ********* *** ********
Dear Cindy:
Advance America, Cash Advance Centers of
Wisconsin, Inc. (“Advance America”), is in receipt of a complaint filed by **** ************. We have thoroughly reviewed and appreciate the opportunity to
respond.
In the complaint, **** ************ asserts
they updated their personal address with Advance America; however, in doing so,
lost access to their online portal. **** ************ has been unable to get a
resolution and is unable to make payments.
According to our records, **** ************
entered into a Customer Loan Agreement (“Agreement”) with Advance America on
December 16, 2023. Pursuant to the Agreement, **** ************ agreed to repay
an amount of four thousand five hundred sixty-six dollars and four cents
($4566.04) in fifty-one (51) b-weekly installments of eighty-seven dollars and
eighty-five cents ($87.85) and one (1) final installment of eighty-five dollars
and sixty-nine cents ($85.69) due on December 17, 2025. To date, **** ************ has made all payments as agreed.
Upon receiving the complaint, we initiated an
investigation into why **** ************ was unable to access their online
account. It was found that **** had updated their address to a state where we
do not conduct business (Illinois). Consequently, our system did not permit the
update. We collaborated with our back-office teams to resolve this issue, and
as of July 19, 2024, **** ************ was able to log in successfully. We
apologize for the inconvenience this has caused *****
This letter is written under a full
reservation of rights and is not intended to be, nor should it be construed as,
any admission of liability or as a waiver of any rights afforded Advance
America, Cash Advance Centers of Wisconsin, Inc., under any applicable laws,
statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk
AnalystCustomer Answer
Date: 07/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ************Initial Complaint
Date:07/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Advance America keeps sending me lian offers in the mail. It doesn't even have my correct last name. When I call to get off the mailing list the employees just talk right over you about new deals. They won't even listen at all. They just keep talking over you.Business Response
Date: 07/19/2024
July 19, 2024
Cindy R*****
Better Business Bureau
*** ***** ****** ******* **** *
Greenville, SC 29601
RE: **** ******** ********** * ********* *** ********
Dear Cindy:
Advance America, Cash Advance Centers of
Wisconsin, Inc. (“Advance America”), is in receipt of a complaint filed by **** ********. We have thoroughly reviewed and appreciate the opportunity to
respond.
In the complaint, **** ******** states, “Advance
America keeps sending me lian (sic) offers in the mail.” **** ******** asserts
that her last name is not correct on the marketing material and has attempted
to be removed from marketing lists; however, have been unsuccessful. **** ******** would like no further contact from Advance America.
As of the receipt of the complaint, we have
requested **** ******** (Neumeyer) to be removed from our marketing lists. The
request included their address, phone number, and email address. The removal
process may take up to thirty (30) days to become effective. If **** ********
receives any further marketing after thirty (30) days, they may contact me
directly at *********************** or
**************************************
This letter is written under a full
reservation of rights and is not intended to be, nor should it be construed as,
any admission of liability or as a waiver of any rights afforded Advance
America, Cash Advance Centers of Wisconsin, Inc., under any applicable laws,
statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk
AnalystInitial Complaint
Date:07/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted via email regarding a loan that I never took with this company. It came from a supposed attorney. They went from saying I owed $950.76 and would take $450 to say that I would owe $9456.79 and that they would confiscate my wages. I have never had any contact with this company, nor have I ever taken any loans from this company. I would like all communication to end.Business Response
Date: 07/15/2024
July 15, 2024
Cindy R*****
Better Business Bureau
408 North Church Street, Ste. C
Greenville, SC 29601
RE: ******* ********* - Complaint ID: ********
Dear Cindy:
Purpose Financial, Inc. f/k/a Advance America,
Cash Advance Centers, Inc. (“Advance America”), is in receipt of a complaint
filed by ******* *********. We have thoroughly reviewed and appreciate the
opportunity to respond.
In the complaint, ******* ********* states, “I
was contacted via email regarding a loan that I never took with this company.”
******* ********* states, “They went from saying I owed $970.76 and would take
$450 to say that I would owe $9456.79 and that they would confiscate my wages.”
******* ********* asserts they have never had any contact nor loan with this
company (Advance America). ******* ********* provided a copy of the email with
their complaint from “Cash Advance America”.
After a diligent search of our records, there
were no accounts located using the personal information provided in Crystal
Consylman’s complaint. These communications appear to be part of an effort to
defraud consumers, like ******* ********* by falsely claiming to represent
Advance America and further using what appear to be improper and illegal
collection practices while doing so. Furthermore, Advance America is not
affiliated with the business name, “Cash Advance America.” Advance America does
not operate any brick-and-mortar storefronts in the state of Pennsylvania, nor
does it offer online services to residents of Pennsylvania. Lastly, Advance
America would never threaten a customer with legal action that could not
lawfully be undertaken, nor would it condone such behavior by third parties
acting on its behalf.
If ******* ********* believes that they have
fallen victim to a potential scam, they may wish to visit the FBI reporting
website for further guidance and assistance in reporting this incident. The
link to this resource can be found here: ********************* It is imperative that ******* ********* exercise caution and
diligence in dealing with any financial transactions, especially those that
seem suspicious or unfamiliar.
This letter is written under a full
reservation of rights and is not intended to be, nor should it be construed as,
any admission of liability or as a waiver of any rights afforded Purpose
Financial, Inc. f/k/a Advance America, Cash Advance Centers, Inc., under any
applicable laws, statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk
AnalystCustomer Answer
Date: 07/16/2024
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *********Initial Complaint
Date:07/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was informed i was improved but feel is scamBusiness Response
Date: 07/15/2024
July 15, 2024
Cindy R*****
Better Business Bureau
*** ***** ****** ******* **** *
Greenville, SC 29601
RE: ****** ********** * ********* *** ********
Dear Cindy:
McKenzie Check Advance of Iowa, L.L.C. d/b/a
Advance America, (“Advance America”) is in receipt of a complaint filed by ****** ********** We have thoroughly reviewed and appreciate the opportunity to
respond.
In the complaint, ****** ********* states, “I
was informed i was improved (sic) but feel is scam”. ****** ********* provided
screenshots of the text messages received.
After a diligent search of our records, there
were no accounts located using the personal information provided in ****** *********** complaint. Advance America would never operate under the conditions
in the text messages provided by ****** *********; deposit funds into a
customer’s account only to request their immediate return. Advance America does
not offer loans of five thousand dollars ($5,000) in the state of Iowa.
If ****** ********* believes that they have
fallen victim to a potential scam, they may wish to visit the FBI reporting
website for further guidance and assistance in reporting this incident. The
link to this resource can be found here: . It is imperative
that ****** ********* exercise caution and diligence in dealing with any
financial transactions, especially those that seem suspicious or unfamiliar.
This letter is written under a full
reservation of rights and is not intended to be, nor should it be construed as,
any admission of liability or as a waiver of any rights afforded McKenzie Check
Advance of Iowa, L.L.C. d/b/a Advance America, under any applicable laws,
statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk
AnalystInitial Complaint
Date:07/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received loan for $1000 from advance america.with agreement to repay of $200 a month.they are taking 2 payments a month without authorization.they have tripled the amount to pay back.they continue to show same amount for my balance.they have my account in overdraft penalties.Business Response
Date: 07/09/2024
July 9, 2024
Cindy R*****
Better Business Bureau
408 North Church Street, Ste. C
Greenville, SC 29601
RE: ***** ******* - Complaint ID: ********
Dear Cindy:
Advance America, Cash Advance
Centers of Missouri, Inc., (“Advance America”) is in receipt of a complaint
filed by ***** *******. We have reviewed and we appreciate the opportunity to
respond.
***** ********* complaint states, “I received a loan for $1000 from advance
america.with agreement to repay of $200 a month.they are taking 2 payments a
month without authorization.they have tripled the amount to pay back.they
continue to show same amount for my balance.they have my account in overdraft
penalties.”
According to our records, ***** ******* entered into a Consumer
Loan Agreement (“Agreement”) with Advance America on February 23, 2024.
Pursuant to the Agreement, ***** ******* agreed to repay an amount of four
thousand eight hundred seven dollars and nine cents ($4807.09) in twenty-three
(23) monthly installments of two hundred dollars and forty-two cents ($200.42)
and one (1) final installment of one hundred ninety-seven dollars and
forty-three cents ($197.43) due on February 27, 2026. To date, ***** *******
has made all payments as agreed.
Concerning ***** *******’s complaint about two
monthly withdrawals and a higher total repayment amount, we are perplexed. The
Agreement was provided to ***** ******* for their review prior to their
signature. The Agreement noted the payment schedule and amounts due every
thirty (30) days in addition to the total amount of payments if paid through
the due date of February 27, 2026. In the prepayment clause of the Agreement,
it notes that if partial payments or the loan is paid in full prior to the due
date, it may reduce the total amount of interest paid under the loan. Lastly,
the Agreement and disclosures can be reviewed anytime by ***** ******* through
their online portal.
We recommend if ***** ******* has further
questions or concerns related to their loan, they may contact our Customer
Service Team at ***** *********
This letter is written under a full
reservation of rights and is not intended to be, nor should it be construed as,
any admission of liability or as a waiver of any rights afforded Advance America, Cash Advance Centers of Missouri,
Inc., under any applicable laws,
statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk
Analyst
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.