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Business Profile

Auto Repairs

Doug Hall's Garage, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,

    I am writing to formally lodge a complaint against Doug Hall’s Garage, LLC, located at **** *** *********** *** Greer, SC 29650, regarding their unprofessional conduct and unsatisfactory service.

    02/14/2025
    On Friday, February 14th, I had an appointment scheduled for an oil change on my 2018 GMC Sierra Truck at Doug Hall’s Garage. That morning my car began stalling and would not start. I called *** to come to my house for a tow. The first thing *** was advised to do is check the battery, the battery was checked and indicated “GOOD,” and the service technician could not determine the issue. The *** service technician did not come in a tow truck, so another service call was put into *** for a tow truck. The second *** service technician showed up with a tow truck and rechecked the battery which indicated “GOOD.” I asked for my car to be towed to Doug Hall’s Garage. I called Doug Hall’s Garage and informed Dominika (receptionist) that I had an oil change appointment today, but my car would not start, so it is being towed there now. I asked can you do the oil change and let me know what the issue is with my car. A few hours later I got a phone call from the owner, Wayne R*****, letting me know that they checked the battery, and it indicated “GOOD,” and that the starter was the issue. I said, “Ok can you fix that and do the oil change.” At almost 5 p.m. I got a call saying that they would have to work on the car on Monday, February 17th. I said, “Ok, and make sure you do the oil change also.”

    02/17/2025
    - Monday, February 17th around mid-day I still had not received an update on my car so I called for the status and was only told that it would be ready by the end of the day. Again, I asked was the oil change also completed and was told “YES.”

    ***PLEASE SEE FULL COMPLAINT ATTACHED***

    Customer Answer

    Date: 04/01/2025

     please close as resolved.

Doug Hall's Garage, LLC is BBB Accredited.

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