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Business Profile

Propane

Southern Propane

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called them Dec 2023 to inform of selling home & get Propane refunded, they claim I never called, manager Daren read monitor one one tank to determine how much gas was in the one tank back in Dec & price paid called me with amount of $446.45 to be refunded back on October 2024 and they will not mail the refund , I continue to call several times per week to speak to Lisa , Jaqueline mostly to be told it’s been approved & signed off on and They will look into it & call back , they never do and I’m getting the run around & still haven’t mailed the check

    Business Response

    Date: 01/13/2025

    We will get this resolved in the next few days. I will ensure someone reaches out to the customer today or tomorrow.

    Greg L***

    Business Response

    Date: 01/13/2025

    Hello,

    The customers refund has been processed and mailed on 12/18/2025.  at this time its should be in route to the customer.

     

     

Southern Propane is NOT a BBB Accredited Business.

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