Complaints

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• Initial Complaint

  Date:07/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered our banner for AUGUSTA PRIDE from this business. Everything seemed fine. The banner turned out great. We paid cash for it on **** **, 2023 and thought nothing more of it. On **** **, 2023 at 2:20 pm ET, I get an email from their bookkeeper wanting payment for the banner. I explained that we paid when we picked up the banner. She said we did not. Thankfully *** ******* had asked for a receipt. Something told him something was up in the way they acted toward him.
  
  So I replied at 2:20 pm that we had paid for this banner. At 2:45 pm I received a response saying they had verified thru their records that no payment was made. At 2:53 pm, I sent a copy of the receipt and heard nothing further from the bookkeeper. So I posted an online review on ******** at 4:09 pm just to warn people to be careful to keep their receipts so that they did not end up double charged.
  
  This morning at 8:17 am ET, I received an email from the Account Manager at Quality gaslighting me and telling me I was beating up on a kindly old lady who does their books out of the kindness of her heart. The Account Manager refused to use my title and was very condescending. Further, the Account Manager stated that the bookkeeper leaves at 2 pm every day and that I was abusive for posting an online review. I can prove this is a lie.
  
  So I replied and explained that I would be happy to remove the review if they would just admit their mistake and apologize. I explained that assuming I knew the bookkeeper was a kindly old lady and that I was beating up on her despite it would be like me assuming they treated us this way because we are LGBTQIA+. That’s when the **** hit the fan.
  
  They refused to apologize and further said they will no longer accept business from us. They are now showing that all this was because we are LGBTQIA and our parish is supportive of the community.

  

  Business Response

  Date: 07/12/2023

  Good morning, 
  Yes it is true that the cash payment was failed to be entered
  into ********** on ****, but we did have record on our cash register receipt. 
  I was ** ******** * ***** after that so the cash report was not
  completed.  We do not take a lot of cash payments so it typically would
  not be an issue. On Monday, my assistant sent ****** ******* ** ******, ***** an email with a reminder of the invoice, he emailed her back saying they paid
  cash.  She did not email back saying "you did not pay", but
  rather "I apologize for the inconvenience, but would you tell me the date
  of your payment and the method you paid and I will research it
  further".  He replied back to her with the receipt, but she leaves at
  2 so she did not receive it that day.  Instead of waiting for an email
  response, ****** ******* ** ******, *****  goes to ******** and publicly
  bashed my assistant by name..  The next morning (Tuesday) I took over the situation and let him
  know that we entered the payment and we apologized for the error, but to reach
  out to management first before publicly bashing people.  He then replied
  back to me with a long email with his affiliations and so fort  and he said he'd give us another shot.  I let him know I
  had no idea of his affinations but I would refuse any further business with him
  to keep my employees from being put in "unkind situations" that he
  demonstrated.   ****** ******* ** ******, ***** saying we are
  not doing business with him for any other reason than him bashing my employee
  is an outright lie.  So in conclusion, we did rectify the situation and we
  did apologize, twice now, but we did NOT refuse business based on
  affiliations.  What he is posting on ******** is Malicious behavior and he
  needs to make all efforts to stop calling us "Homophobic" and
  "Discriminatory", which none are true. 

  Customer Answer

  Date: 07/14/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they continue to be abusive and condescending. They did not become this way until they discovered we are LGBTQIA. The evidence speaks for itself and numerous community leaders have viewed the evidence and agreed. 
  
  
  
  Sincerely,
  
  
  
  ******* ******