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Business Profile

Credit Union

South Carolina Federal Credit Union

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for South Carolina Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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South Carolina Federal Credit Union has 17 locations, listed below.

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    Customer Review Ratings

    1.5

    Average of 2 Customer Reviews

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    Review Details

    • Vernon N

      Date: 02/06/2023

      I think this business engaed in unethical business practices. I had a credit card with this credit union and the recently sent me a year end summary of my credit card activities. Upon reviewing the report I noticed that i was charged a late fee of $27 for credit card payment due on the 23rd of the month. This same report credited me with making 2 payments one on Jan 04 and Jan 20 but they still charged me a late fee, when confronted with this report they passed me along to 3 different CSR 2 of which agreed with me based on the evidence then the final CSR came on I explained it all over again to which he replied " there's nothing I could due because its been over 60 days!" All i asked for was a $27 credit to my account based on their error but it was not something they were willing to do. I think this is wrong because if the roles were reversed they wouldn't accept that from a consumer. Because of this level of distrust I have for this institution I had no option but to totally divest all accounts with South Carolina Federal Credit Union and write this review. If a financial institution mistakenly takes funds from an account holder and its proven to be in error then those funds should be returned that's just fair and honest business practice.

    • Doyle G

      Date: 07/27/2022

      South Carolina Federal Credit Union merged with GHS Federal Credit Union. They assured me everything would be the same. They lied. I had my GHS savings account linked with checking so if an overdraft occurred it would pull from savings to cover the overdraft with NO CHARGE. Today I found out two $5.00 charges were made for over drafts with SCFCU. They refunded the charges, only after I strongly protested. They informed me this the fee correct and every time I had an overdraft they would charge a $5.00 Fee, it would be $35.00 without the overdraft protection. I received nothing in the mail from SCFCU informing me of this new charge. This is terrible customer relations, and I was not the only one who had called about this problem, and it looks like greed to me. If I had know this I would have changed to a bank or another Credit Union, but I thought it was going to be a good fair customer friendly Credit Union...Wrong

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