We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Waste Management Services

Capital Waste Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been dealing with issues with garbage collection since I moved here. The trash or the recycling is often missed. The cans when they are picked up, inevitably end up on their sides and I end up have to pick them up off their sides. Yet-they somehow manage to not throw my neighbors cans everywhere. The cans have been abused so much that the lid of my recycling bin has literally been torn off the can. Today the lid was thrown in the truck itself and is now gone. I was promised a new can a month ago and I am still waiting. I would like a new can ASAP and I would like to not have to pick up these heavy cans off of their sides every week. If there was another company that serviced my area I would have changed already.

  • Initial Complaint

    Date:09/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Capital Waste Services is contracted with us to pick up our trash every week. They routinely miss pick ups, and when I contact the office, a representative always promises to contact us back but they never do. We pay for garbage disposal services monthly, and this company does not hold up their end of the contract. They are known for this as other residents complain about them as well.

    Customer Answer

    Date: 09/18/2023

    The issue has been solved. Thanks, BBB! 

  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is an ongoing issue with this company. We pay for garbage pickup and recycle service. They pick the garbage up every week as scheduled, but do not pick up the recycle on the scheduled day. We have called on numerous occasions and written the main office and we get no response. Once or twice in the last 3-month billing cycle we managed to get someone on the phone and then the next week the recycle was picked up. They always promise to adjust our billing, which never happened. It has been 4 weeks and numerous calls and emails, and we have received nothing in return. No response. We have tried to be patient and nice, but it is clear they do not intend to provide the service they were paid for. We want the service or a refund for that portion of our invoice.

  • Initial Complaint

    Date:03/23/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cannot get anyone from customer service to call me back, including ******** ****** who is our account representative with Capital Waste Services. The last time I called a ******** answered the phone and when I gave her my name, she hung up on me. We want our recycling service cancelled and the container has been sitting at the end of our driveway since February 14th waiting to be picked up. We just received our quarterly statement and we are still being charged for recycling services that we are not using. I would simply like someone to contact us to make arrangements to pick up the recycling container, as well as adjust our bill. Otherwise, we will have no choice but to cancel our service altogether and find a new trash disposal company.

  • Initial Complaint

    Date:02/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed contract for trash cart and services. Never receieved a cart, called and was told it would be delievered. Never delievered after two weeks. Called to cancel services and request refund for paid services never rendered. Never received refund.

  • Initial Complaint

    Date:01/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has an inability to actually pick up the trash - a service they are charging and receiving money for. When you attempt to contact their office number you get a voice mail. How is this company allowed to operate in this manner?

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently received a paper bill from Capital Waste Services (Invoice #****** dated for 1 Dec 2022 for Acct #*****), and realized that I am being charged for services that I do not receive (65 Gallon Recycling for $17.00/month)-and I don't know how long this has been happening, but I suspect that it has been at least 6 months. Not to mention--CWS bills for services THREE months in advance, expecting pre-payment of service! I have attempted to call the customer service number MANY times, and either I am hung up on, nobody answers, or I leave a message that is never returned. I am not going to pay this bill, and I also expect a full audit done of my account as well as to receive a credit for paying for services which I have never received. I want to cancel my account with them, and ensure that it is taken care of promptly. This company has terrible customer service, and has been overcharging me for months.

  • Initial Complaint

    Date:10/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live inside the City limits of Beaufort, SC. I have NO CHOICE in the matter of CITY APPOINTED CONTRACT VENDOR for trash & recycling pick-up. THEY HAVE NOT PICKED UP OUR RECYCLING IN OVER TWO(w) MONTHS. Every one else on the street gets picked up, but they leave ours. If we leave it out there for long enough, a week or two later they dump it in the TRASH truck (ie. NOT BEING RECYCLED RECYCLING!). We pay our taxes AND our utility bills - THIS IS INCLUDED, NOT OPTIONAL, and FORCED UPON US - so we MIGHT AS WELL GET THE SERVICE promised for WHAT WE ARE PAYING FOR - right???????????????? I have complained to the City of Beaufort REPEATEDLY and started complaining to CWS over a month ago. Not only have I never received a response from EITHER of them, they do not even ACKNOWELDGE that I have lodged a complaint - the one with the City of Bft gov't website even supposedly generated a Ticket # - but nothing, it has been weeks!!!!!

Capital Waste Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.