Complaints

This profile includes complaints for Coastal Waste & Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Coastal Waste & Recycling

  5237 N Okatie Hwy Ridgeland, SC 29936

• 

  Coastal Waste & Recycling

  156 Pearlstine Drive Ridgeland, SC 29936

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coastal Waste (CW) bought out our existing company (Pro Disposal) and took over our commercial trash pickup. We currently have twice weekly trash pickup on Tuesday and Friday. Over the past several months ** has constantly missed pickup dates and completely skipped us with no makeups. One time we missed 5 pickups in a row. One of those was justified because the *** closed down the roads because of ice but the other 4 were during normal working days. I was provided a picture as evidence that driver said the dumpster was inaccessible. The account manager ****** came out here with the driver and he was able to access the dumpster. They have provided no substantive evidence that my dumpster is not accessible and ** is the company that placed it in its current condition. I've had multiple conversations with my account manager ****** and the operations manager ******* but have found no resolution. We were going to have a meeting with those two and the driver but that never materialized after several "promises" from ******. Overall, ** has been difficult to work with and they have proven themselves to be incompetent and unable to fulfill their obligation to simply empty our trash. I can provide dates and copies of all correspondence between myself and both ****** and *******.

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coastal, a weekly trash pickup company, claimed (in September) that I did not pay April's bill. I sent Coastal several email that included proof of April's bill payment directly from Bank of America (BoA's " bill pay."). Copies of emails and bank statements enclosed. Coastal suspended our service anyway and told me they were turning the matter over to collections. At one point I had set up auto pay. However, their service was so poor (I was constantly complaining about about skipped pickups) that I began paying them after being invoiced. It is no wonder they are not BBB members. I understand from neighbors that the same thing happened to them.

  Business Response

  Date: 01/08/2025

  I
  hope this message finds you well.
  I
  apologize for the delayed response. Upon review, we identified that only two
  payments were received in 2024:
  A check posted on 5/7/2024 for
  $153.50, which was applied to the first quarter (01/01/2024–03/30/2024).
  A check posted on 8/6/2024 for
  $148.50, which was applied to the third quarter (07/01/2024–09/30/2024).
  The
  contact information we have on file is:
  Phone: ************
  Email: *****@*********.net (used to receive
  invoices)
  Additionally,
  I reviewed the attached proof of payment for $153.50 covering the second quarter
  (04/01/2024–06/30/2024). Could you please provide a front and back copy of the
  cleared check for this amount? The statement is adequate proof for us to be able to verify that we stamped the check. Once we have this cleared I will be more than happy to get your account cleared up for you and serviced reinstated. 
  Thank
  you for your attention to this matter. Please let me know if you need further
  clarification.

  Customer Answer

  Date: 01/08/2025

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: I spoke to Coastal's customer service locally and in Florida about 20 times last year - more than half about missed pickups, the rest in response to their calls regarding an unpaid April bill. That one bill. In every conversation I had with them about the "missed payment" it was about the one unpaid bill in April 2024. Not a single mention was made regarding the matters raised in the company's belated and new (let's move the goalposts) response. If I got an invoice, I paid it.  Now they're asking for copies of the checks. As I told them numerous times, the checks are sent to them (and others) directly from the bank, not me. It's a service of BoA. I do not see the checks,  let alone have copies. That's why I sent them copies of my statement. That's all I can do and I told them that many times. Can they really be that ignorant about bill paying services by banks? By the way, this company has changed hands at least twice in a short period of time since I first hired them. First it was Creekside Sanitation. Then it was Pro Disposal. Now it's Coastal. Perhaps their faulty accounting system, and their lack of adequate customer service, was the result of these changes. In any case, I hired a new company. It sends me an invoice quarterly. I pay the invoice and, most importantly, they pickup when they are scheduled to pick up. 

  
  

  Regards,

  
  

  ****** *********

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This companys customer service is dismal. During Tropical *********************** they understandably didnt pick up. Now, a week later they still havent picked up. My trash is overflowing. When I called and asked for a credit for the day they didnt pick up, they said they are not crediting any account due to the natural disaster (*****). I didnt get service, the employees didnt get paid, the trucks didnt go out, so where did the money go? I did not get service, so I should be reimbursed for the Service. When I called the corporate office, they ultimately hung up on me! Various times over the past months, the company did not pick up our trash on the scheduled day, when I called they said it would be picked up that day.it was finally picked up 3-5 days later! Never any explanation.

  Business Response

  Date: 08/30/2024

  Dear Mrs. *********************** you for reaching out to us with your concerns. We sincerely apologize for any inconvenience youve experienced, especially during such a challenging time with Tropical ***********************.
  We understand the frustration that comes with delayed service, particularly when dealing with the aftermath of a natural disaster. However, we want to clarify that our records indicate that your trash was successfully serviced on the following dates: August 15th, August 20th, and August 27th.

  
  While we recognize that there was a disruption due to the storm, its important to note that we are still collecting and disposing of the same volume of trash, even if the timing was affected by the circumstances. Therefore, we are unable to provide a refund for the service during that period.

  
  We apologize if your experience with our customer service has been less than satisfactory, and we are committed to improving in this area. We value your business and appreciate your understanding during these exceptional circumstances.
  If you have any further questions or concerns, please feel free to reach out. Were here to help.

  
  Best regards,
  *****************;
  Customer Experience Supervisor
  ***************************************** & **********************

• Initial Complaint

  Date:06/10/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying Coastal Waste for my garbage service for 3 years now. In the past 12 months, they no longer come to my house 3 times per week (which is what I pay for) and with numerous documented calls to customer service saying they have rectified the issue, they have not. We are lucky to get 1 time per week. We live in ****************** and there are 100s of other homeowners complaining about the same issue. This company is not providing the service we are paying for and needs to be looked into. Its completely userous and unethical. I am requesting a refund, and contact to company to see how they will resolve this.

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged for a trash service I have yet to receive. Trash program implemented by rental management company at $30 a month, which started charges 4/1/2024. My rental service company says the vender(Coastal Waste & Recycling) refuses to issue a credit for month of April and also this month. 8 weeks into this "mandatory" service, and I have yet to see a trash can or trash truck. I would like to be refunded for April and now May, and the rental service company will not issue a refund on behalf of their sub contractor stating, "Coastal refuses to reimburse my fees for last 2 months.