Reviews

Review Details

• Review fromRay C

  Date: 11/22/2024

  1 star
  Terrible Experience with Maaco I had the misfortune of taking my car show truck that I kept in tiptop condition to Maaco where the first paint job wasnt properly done and their so called revision was supposed to take a month max to fix. They kept my truck for 7 months when I was told they would take one month!!! Poor communication , delay tactics ,unprofessional handling , unethical practices and absolutely no quality service control is evident .First off, they returned my truck with dead batteries where it no longer runs and with an outrageous amount of damage. The wheels were covered in overspray, the grill was glued on, and there were spots where the paint was already falling off. Its as if they treated my truck like a used rag instead of a vehicle.They even left someones drug test results in my glove compartment !!Communication? Forget it. I tried reaching out multiple times to ***** ***** and **** ****** directly, but they completely ignored my calls and texts. When I finally demanded a refund and compensation for the damages, they went totally silent and gaslighted me instead of doing the ethical and right ******** top it all off, they took the bed of my truck apart and ripped off all the electrical wires underneathnow my truck won't even move! They returned it with damaged taillights, headlights, mirrors scratched, tint damage by removing glass, fried module so much to list the pictures am showing are nothing to the damages a ruined headliner, and even some of my programming equipment was stolen and 100 more problems with my truck.This was a warranty second paint job since the first paint job was falling off and clear fading from clear to yellow. They completely refused to have another Maaco location working into my truck and they force my to send my truck back to ***** location from ***********/******* ** area.They refuse to address any of these issues, and Im left with a broken vehicle and no resolution in sight. Avoid Maaco at all costs!

• Review fromMike W

  Date: 12/22/2023

  1 star

  Mike W

  Date: 12/22/2023

  Absolutely the worst body shop I have ever dealt with. **************** is horrible, quality of work is a joke. Not sure how this place is still in business. Had my vehicle for 8 weeks and I have advised our fleet department to remove this from our list of repair facilities. The mere are numerous places where paint ran not to mention the lack of paint in areas other where black areas have overspray because the vehicle was not taped off properly. Vehicle was slightly cleaned after body work and dust everywhere and appears they dont have or know how to use a vacuum. Window has a huge hand print. Just amazed that a business does such a poor job. MAACO ******** IS A JOKE AND AVOID THIS PLACE!!

  Maaco Auto Body Shop & Painting

  Date: 12/23/2023

  Dear *********************, Thanks for your comments. I have circulated your note amongst the staff members who worked with you. Perhaps all can learn from the experience/ since it is always beneficial to see ourselves as others see us.Merry Christmas and best of luck in the new year.****

• Review fromConnie A

  Date: 03/05/2023

  5 stars

  Connie A

  Date: 03/05/2023

  We had our car painted in February 2023. They did an excellent job.

  Maaco Auto Body Shop & Painting

  Date: 03/09/2023

  We are extremely grateful for your comment and if we can ever help you or your family, please let us know.  It may seem old fashioned but we are very concerned about customer satisfaction and fair dealings with all the folks with whom we do business.  My cousin *********************** says there are two rules to business, 1, Treat the customer as you would hope to be treated and 2, as best you can do what you promised.  He says do these things and the world will beat a path to your door.