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Business Profile

Medical Consultants

MEDcare Urgent Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Consultants.

Reviews

Customer Review Ratings

2.33

Average of 3 Customer Reviews

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Review Details

  • Teresa M

    Date: 12/07/2024

    Teresa M

    Date: 12/07/2024

    I have taken my children to MEDCare over the years for things like strep throat, flu, Covid, broken bones, stitches, and more, and have consistently gotten excellent care. These doctors are the friendliest doctors I have ever met. My children have always felt at ease here, even though doctor visits can sometimes be scary. I highly recommend this establishment.
    It’s very easy to set up an appointment and check in ahead of time, making the office experience a matter of simply walking and waiting for one’s name to be called.

    MEDcare Urgent Care

    Date: 12/10/2024

    ******, thank you so much for taking time to leave us positive feedback on BBB. We are honored that you've trusted our team with caring for your family throughout the years and we are committed to continuing to provide great care and customer service for years to come. Patients like you are why our team love coming to work to serve our community!

  • John P

    Date: 10/04/2024

    John P

    Date: 10/04/2024

    This is not a review of the service I received. That was fine. It's a review of the billing process. I never received a paper bill, but received a billing notification by text message more than a month after my visit. I paid the bill and was emailed a receipt not from MedCare but from "**************************". The following week I received another text message asking me to pay the same bill. I called MedCare billing but they had no record of anything and couldn't explain why I was billed twice. My credit card payment went somewhere, but apparently not to them. I called the number on the receipt for "MedCare Guest Pay", but this went to "Tempest Technologies", who said they were the encryption provider for Medcare, and they couldn't help me at all. I then received another email from "Experity Health" asking me to provide proof of payment. The situation still is not resolved. This is such a convoluted billing system that at first I thought it was a scam. How many people have been double-billed by this company?

    MEDcare Urgent Care

    Date: 10/07/2024

    John, we're sorry you've had trouble with the billing team system. We are in the process of changing that system. Please reach out to ************************************** with patient name and date of birth so we can streamline investigating and processing of any billing modifications. If you can also include copies of receipts or bills please do so.

  • Takila R

    Date: 10/03/2023

    Takila R

    Date: 10/03/2023

    I have not received my refund from the covid test and my insurance covered it I have been contacting them since August

    MEDcare Urgent Care

    Date: 10/05/2023

    Hi ******, I understand why you're upset. We have mailed the check a third time, this time with signature required delivery. Hopefully this time it makes it to you. Feel free to call Rose or email her back with the information you have.

MEDcare Urgent Care is NOT a BBB Accredited Business.

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