Complaints

This profile includes complaints for Upstate Carolina Radiology, PA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Upstate Carolina Radiology, PA has 6 locations, listed below.

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• 

  Upstate Carolina Radiology, PA

  101 E Wood St Spartanburg, SC 29303-3040

• 

  Upstate Carolina Radiology, PA

  2 Innovation Dr Ste 350 Greenville, SC 29607-5269

• 

  Upstate Carolina Radiology, PA

  3 Saint Francis Dr Ste 400 Greenville, SC 29601-3973

• 

  Upstate Carolina Radiology, PA

  125 Commonwealth Dr Greenville, SC 29615-4812

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  Upstate Carolina Radiology, PA

  1330 Boiling Springs Rd Spartanburg, SC 29303-4201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business refuses to accept that they are billing the wrong person. There is a person in Florida that has been mistaken for me for 5 years. This business will not return phone calls and you can not speak to a supervisor. They just continue to send me past due bills. I have communicated with my health insurance to attempt to rectify the situation. This has not worked. Needing assistance to clear my name and not have this affect my health insurance and my credit.
  I have never had a chest x ray in Florida or the Carolina’s.

  Business Response

  Date: 07/05/2023

  Good morning, 

  This is being escalated to our billing and compliance departments and someone should reach out soon. Thank you 

  Customer Answer

  Date: 07/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  
  
  
  Regards,
  
  
  
  ****** *****

  Business Response

  Date: 07/06/2023

  Upstate Carolina Radiology is committed to our patients’ privacy and to complying with all applicable law pertaining to patient privacy, including the Health Insurance Portability and Accountability Act (HIPAA).  As a result, we are not able to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care, please know that any patient concern related to billing is addressed directly with the patient.  Patients are also encouraged to call the billing department and may request to speak to a patient experience supervisor.  Thank you.

   

  Thank you,

   

  Dawn R*******

  Practice Administrator

  Upstate Carolina Radiology | Upstate Carolina Interventional Specialists

  *** ** **** Street, Spartanburg, SC 29303

   

  Customer Answer

  Date: 07/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  Regards,
  
  
  
  ****** *****

   

  I have called this business 5 times on the first bill they sent me incorrectly. I asked to speak to a supervisor each time and was denied. They indicated I would get a call back from a supervisor and no call was ever made in return to me. This business refuses to accept they are billing the wrong person.  I have legal counsel that is putting together a lawsuit against no short of 7 business for medical billing fraud.  This is a disservice to the actual patient that has medical needs. I have never used this business as I don’t live anywhere close to its location. 

  Business Response

  Date: 07/24/2023

  Billing has reached out to Mr. *****.

  Customer Answer

  Date: 07/25/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  I have received zero phone calls from the business. They refuse to accept their mistake and are doing nothing to rectify the situation. 
  
  
  
  Regards,
  
  
  
  ****** *****

  Business Response

  Date: 08/02/2023

  Thank you for bringing this matter to our attention.  We have worked directly with the patient to resolve this complaint. 
  
   

  Customer Answer

  Date: 08/02/2023

  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/27/22 was hospitalized for stroke like symptoms. I was released on 12/28/22. During the duration of my stay, I received 2 CT scans and 2 chest x-rays. I received a bill shortly after from Upstate carolina radiology for 3 CT scans and 2 chest x rays. I have reached out three times to resolve the issue and was told each time the bill should be corrected within 5-10 business days. It was been months and nothing has been corrected and I am receiving “past due” emails for my bill.

  Business Response

  Date: 07/27/2023

  Upstate Carolina Radiology is committed to our patients’
  privacy and to complying with all applicable law pertaining to patient privacy,
  including the Health Insurance Portability and Accountability Act
  (HIPAA).  As a result, we are not able to specifically address the
  Complaint in this public forum.  While we cannot comment directly on
  patient communications or care, please know that any patient concern related to
  billing is addressed directly with the patient.  Patients are also
  encouraged to call the billing department and may request to speak to a patient
  experience supervisor.  Thank you.

• Initial Complaint

  Date:01/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Patient ****** ****** Account Number *****__UCR
  patient: ****** ******
  
  I continue to receive bills from Upstate Radiology for $98.89. This is for and ultrasound ($55) and xrays ($43.89). The total is 98.89. I paid this through my bank, and the information is attached that shows that this payment was made. I have corresponded with *************@usradiology.com 12/7 and 12/19. He told me that he would be working to resolve this. He has not gotten back to me. Upstate Radiology is threatening to send me to a collection agency.

  Business Response

  Date: 03/03/2023

  Confirming receipt of this email and escalating to our RCM team to investigate further. Thank you!

   

  Dawn R*******

  Practice Administrator

  Business Response

  Date: 03/13/2023

  Unfortunately, we did not receive communication on this date. It wasn't until the 3/3/2023 email that we became aware of the issue. This has been escalated to our compliance and billing teams to research further. 

  Business Response

  Date: 03/14/2023

  Upstate Carolina Radiology is committed to our patients’ privacy and to complying with all applicable law pertaining to patient privacy, including the Health Insurance Portability and Accountability Act (HIPAA).  As a result, we are not able to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care, please know that any patient concern related to billing is addressed directly with the patient.  Patients are also encouraged to call the billing department, and may request to speak to a patient experience supervisor.  Thank you.

  Customer Answer

  Date: 03/15/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  Regards,
  
  
  
  ****** ******

   

  3/15/23  I read the business response in which they said they were only made aware of this situation on 3/3/23.  This is obviously not true, since my correspondence about this goes back to November 2022.  You can find the November 2022 date on the downloaded correspondence that is attached to this file.  I am weary of the gaslighting and confusion that the credit bureau and Upstate Radiology Associates continue to sow about this case.  I appreciate a prompt resolution to this matter and that my good name be restored.