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Business Profile

Cleaning Services

A Step Above N Beyond Cleaning Service, Ltd Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromShelley P

    Date: 12/29/2024

    1 star

    Shelley P

    Date: 12/29/2024

    This company scams people, do not use them. I cancelled my cleaning service outside of their 48-hour rule, and they’re trying to charge me 100% of the cleaning fee of $320 because they don’t have a replacement booking.

    A Step Above N Beyond Cleaning Service, Ltd Co

    Date: 01/03/2025

    Shelley, we apologize for any confusion regarding our cancellation policy. If a cancellation is made with less than 48 business hours' notice (Monday through Friday from 8 AM to 6 PM), we charge the full reservation fee. This is because we’ve reserved the time on our schedule, and with such short notice, we are unable to allocate the hours to another client.

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