Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details of the Complaint:
  On October 9, 2024, I purchased two 5-gram gold bars from Cash America Pawn. The store has a 20% upcharge policy on gold, which I was led to believe would be applied to my purchase. However, after reviewing my receipt and comparing the spot price of gold on that date ($2,041 per ounce), I realized I was charged $1,200 for the two 5-gram bars—well above the expected price.
  Despite gold prices now being at $3,000 per ounce, I would still not be able to resell the gold for anywhere near the $1,200 I paid. The prices I was charged remain excessive, and I would not even recover my investment at the current market rate for gold.
  Breakdown of Overcharge:
  Gold price per gram on 10/09/24 at $2,041/oz: $2,041 ÷ 31.1g ˜ $65.63 per gram
  Expected price with 20% markup: $65.63 × 1.20 ˜ $78.76 per gram
  Total expected cost for 10g: $78.76 × 10 = $787.60
  What I was actually charged: $1,200
  Even at $3,000 per ounce:
  $3,000 ÷ 31.1g ˜ $96.45 per gram
  Expected price with 20% markup: $96.45 × 1.20 = $115.74 per gram
  Total expected cost for 10g: $115.74 × 10 = $1,157.40
  This is still significantly less than the $1,200 I was charged.
  What I Am Requesting:
  I am seeking one of the following resolutions:
  A partial refund to reflect the correct 20% upcharge policy.
  Store credit for the amount I was overcharged.
  A formal response from Cash America Pawn explaining why they are not honoring their own pricing policy.
  Why This Matters:
  This is a deceptive business practice that misleads customers into believing they are paying a reasonable markup when, in reality, they are being significantly overcharged. Additionally, their continued attempts to pressure me into purchasing more items after overcharging me are highly unethical. If this is a common practice at Cash America Pawn in Summerville, SC, it should be investigated and addressed immediately.

  Business Response

  Date: 03/31/2025

  Thank you for the opportunity to review this complaint.  The company purchased the items in question back from the customer and this  matter is resolved.

  Customer Answer

  Date: 04/01/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  Shawn R

• Initial Complaint

  Date:03/20/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After having my gold flower dimond ring in pawn for 6 months i retrieved my ring out of pawn and month later one of my diamonds fell out of my ring.