We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mortgage Lenders

Land & Mortgage of South Carolina, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Lenders.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased manufactured home from them on leased lot they own , signed contract and closed 01/13/2024. in contract they wrote repair leak in kitchen from double refrigerator prior to closing. this was written 12/15/2023 and signed. we have contacted office and president at least once per week since and leak has never been repaired by them. office secretary just states each time, they are told and meeting about it. We finally called repairman ourself when fridge went completely out and they repaired and after 3 repairs that we paid leak was fixed, however constant water leak rotted sub floor over months of leaking. we have been to office to fix over 50 times with a response of their contractor coming and saying he will fix and yet it is July and no one has come. floor is getting weaker and we contact them daily with no response. We notified our mortgage company who has also contacted them many times with no response. We had owner in town over a month ago and caught him at office and had him come look. he agreed subfloor is rotted from water and will send someone and still waiting and going to office almost daily with no response. we just want our floor fixed that they allowed to be ruined due to not honoring contract they signed in January.

    Business Response

    Date: 07/23/2024

    Home was sold "as is."

    Customer Answer

    Date: 07/24/2024



    Complaint: ********



    I am rejecting this response because: The home was sold, as is with the exception noted on the contract, which I can provide. That says they will repair the water leak to the refrigerator in the kitchen. This was never done after closing the next day. The huge pile of water was back in the middle of the floor again we contacted the office multiple times regarding this with no assistance and no response other than it would be sent to upper management. We continue to call and go to the office until we finally had to pay for, a company to come and make the refrigerator repairs our self in which Palmetto Woods and Land home mortgage reimburse us for the repairs therefore admitting their responsibility. Due to the constant water leak from the refrigerator from us signing the contract and actually moving in the subfloor became rotten.  The office sent a repair man who came in verified the rotten subfloor. They agreed to fix the rotten subfloor as their responsibility. Only if we agreed to sign a form stating if they could not salvage the flooring on top of the subfloor, we would be responsible for it. We refuse to sign this because all of this came from their negligence and refusal to honor , the contract that was signed by never fixing the water leak. We have been asking for seven months for this to be taken care of with no response from the office other than upper management is looking into it. 



    Sincerely,



    ****** * ****** *****

Land & Mortgage of South Carolina, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.