We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Farming Services

Blue Buddha Farms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Farming Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2 **** Beauty elephant ear bulbs on 5/2/22 for $26.85 which never bloomed. Upon contacting Hollie, she informed me that they no longer had the bulbs. I returned the dead bulbs on 7/11/22, 9:01 a.m. Have not received the refund.

    Business Response

    Date: 08/29/2022

    ******** is absolutely correct, when she reached out regarding the bulbs being mushy we told her that we would offer her a credit for the damaged bulbs. Even though Mrs. ***** decided to wait over a month to inform us that she received bad bulbs, and that we request to be informed of damaged products within 48 hours of delivery, we still offered her a credit anyways without hesitation. She said she wanted replacements, which we told her we did not have until next season, and that was the last we ever heard from Mrs. *****.

    I really wish that Mrs ***** would have taken the time to ask us for a refund, we would have processed that instead of the credit, which is our normal procedure in these cases. Taking a $20 order to the better business bureau seems like a bit much when you haven’t even spoken to the Business about it..  oh well, we have processed it now for her :)

    6/23 - Received email regarding bulbs
    6/24 - Responded saying we would offer a credit
    6/24 - ******** said she wanted to return them for new ones
    6/24 - We responded stating we are sold out and could not replace them

    Did not hear back from her ever again. (See attached screenshot of email correspondence)

    To anyone reading this, please give the business a chance to resolve these issues, bad reviews and unnecessary complaints really hurt small businesses, and in most cases (like this) are unnecessary and not accurate.

    Happy Gardening!

    Hollie

    Business Response

    Date: 09/01/2022

    Originally a refund was not offered. A credit was, as is defined per our website terms and conditions. A refund was issued when  received the original BBB complaint. I see no further action required. 

    Customer Answer

    Date: 09/01/2022

    Better Business Bureau,



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is finally correct. It is unfortunate that you lost your good rating over something so menial.



    Regards,



    ******** *****

Blue Buddha Farms is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.