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Business Profile

Boutiques

Bella Lox

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/17/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a * **** from Bella Lox on Saturday ***** ******* at 10:25am and the ****** representative said it was a 24 hour rental and as long as I have it returned by Sunday ***** **** 2023 by 10:25 am I was good . I asked Kayla on Saturday would she be open on Sunday and she said yes sometime Sunday I would be there just put the key in the drop box. Sunday morning ***** ***2023 I returned the ****** back to the parking lot with it cleaned out and the gas back in it I put the key in the drop box as I was told. I didn't hear from her Sunday I called her Monday morning to see if she had gotten the keys from the drop box and she said yes I explained I couldn't check the ****** back in on Sunday because my phone was disconnected and she said that is fine . Do Monday ***** **,2023 she shen me a receipt where I was being charged for 2 days and not the one day and then an email saying I owed more money 37.00 dollars and then on Friday I received another email saying I owed 66.00 dollars now and the price went up after I filed a dispute with ****** about the charges and if I don't pay a lawyer will secure the money owed. I

    Business Response

    Date: 04/03/2023

    I'm sorry that you had a bad experience with ******. I have no desire to take any extra money from anyone. If I say something I'm more than confidently can stand on it. I try my best to go over and beyond for any customer of mine. If any issues or questions ever occur I am very opened to receive stop-ins, calls, text or even emails which none were made to Kayla M**** or Bella Lox. What it seems that happen was a glitch with ****** from when I came in on that Sunday and initially checked in the rental and when ***** **** hence the "signature" on the final receipt was thinking it was turned in the next day. Again I'm sorry that this occurred but if I would have contacted I would have went over and beyond to fix any issues that would had been against what I told you. 

    Customer Answer

    Date: 04/03/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ******

Bella Lox is NOT a BBB Accredited Business.

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