Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Generation Plumbing about a leak I had in my home, they came out and looked at the situation, I received no fix for my problem, they took out 3 pieces of my wall in my closet which they did not put back and repaired nothing, they charged me over $****** for being here less then 2 hours and did not fix anything.
Business Response
Date: 10/03/2022
Business Response /* (1000, 5, 2022/09/01) */
Thank you for expressing your concern. As we stated when there. It was necessary to cut walls open to diagnose your issue, and typically a plumbing company does not repair walls open for access. That is another trade that is called in. It was wet behind your walls, therefore it is in your best interest to leave those open to dry. Unfortunately not every diagnoses is quick, and yes our time still needs charged for. We did give you a solution to fixing the issue which included replacing your tub that is cracked in several areas. I'm sorry that this situation did not end in the best case scenario, however that is not in our control. Our time is valuable rather we are spending time diagnosibgnto give you the best solution for your problem, as well as when we are fixing the problem.
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