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Business Profile

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Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pathward Venture Capital, LLC has 13 locations, listed below.

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    Customer Complaints Summary

    • 749 total complaints in the last 3 years.
    • 195 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought $500 ,prepd visa card on 7,/22/24. I made 3 purchaes at ******, 1 at *******, 3 at my **** ******* leaving a balance of approx ,,$45. The ****** & ******* purchases made around 7/25, 1 @ storage around 7/28 & remaining 2 @ mini storage 8,/4 ,&5. Shortly thereafter, i was not able to get my balance online. I finally called only to b told my card is on hold due to someone challenging my ownership. They wouldnt give me any other info

      Said they wd email paperwork to me ,,& I needed to submit receipt. I then called them 2 days later telling them I never rcvd any paperwork but ,i had receipt. He was not thrilled ,& said he needed my drivers license
      I mumbled a couple of not so nice words & hung up. When I spoke with them again (# on back of card,) they had no solution other than i had to wait??? So by now they contacted ****** pretending to b my bank. They said I reported fraudulent activity. I explained to ******, the card was pre,pd & i did not report any such thing. This past Saturday, my mini storage called ,& said all 3 transactions were reversed without explanation.. I jyst cant bring myself to call that # on bk of card again. They were very rude ,& had no intention of giving me any help whatsoever. At this point they have ,$450 ,of my $ unless they reversed ******* transaction which wd b the entire $500.

      Business Response

      Date: 09/13/2024

      A third-party previously contacted us claiming ownership of the card and opened a dispute for the charges in
      question. You initiated a dispute via our cardholder website on August 8, 2024, and as standard procedure
      documentation was requested to prove ownership of the card. The documentation was received, and the dispute
      has been finalized in your favor. As per our discussion, the charges for ****** were returned to them. A refund
      check in the amount of $286.26 is being expedited to you via FedEx.
      Please know that all calls are recorded for quality assurance. We are reviewing your interactions with customer
      service, and if your calls were not handled with the appropriate level of care and accuracy, we will take corrective
      action to ensure better future results

    • Initial Complaint

      Date:08/28/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a one year supply of contact lenses through ********. I chose ******** solely because the cost of lenses along with a 290.00 rebate was the best I could find online or in a store. I charged 869.79 on VISA and followed EXACTLY what rebatecard.com requested in order to get my 290.00 rebate card sent to me in the mail. I have been waiting since April of 2024 to receive my rebate card. The company corresponds with me via email saying they have mailed it but it does not arrive and they say they will reissue another and I never receive it. I should not have to wait 6 months to receive this card.
      I have spoken with ******** and they say there is nothing they can do about it because it is a separate company. I emphasized to them that they should not work with a company like this that does not follow through or gives customers the run around with receiving their rebate. If I knew I would have had to work this hard to get my 290.00 rebate VISA card I would have gone with another company who sells; Acuvue Oasys 1-Day with Hydraluxe 90PK one year supply.
      I am requesting an EXPEDITED 290.00 rebate VISA card. I am asking the BBB to PLEASE not fall for this company saying they will put it in the mail and it will take 10 days to process and an additional 15 days to be mailed! I have done this 3 times and I wait and wait and wait.
      I want to make sure this card is mailed IMMEDIATELY!.I am getting the run around and will NEVER purchase lenses from ******** again until they cut ties with rebatecard.com
      Please help me… I am at a loss with what to do.

      Business Response

      Date: 08/29/2024

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is Pathward or MetaBank. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, call *************

    • Initial Complaint

      Date:08/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother ******* ******, received a debit card from ********, The letter indicate the account number. The letter indicates that Pathward, NA. is the bank. My mother passed away in 2018 so she obviously did not request this account. I am trying to find out is someone is using her SSN to establish this account or if this is aggressive practice by ******** and Pathward. All of the numbers for ******** require you to activate that call. I could not get through to anyone to talk with. Pathward does not have a telephone number listed on their website.

      Business Response

      Date: 08/26/2024

      Hello,

      We're unable to identify the account with the information and details provided.  Please refile this complaint under your name and include your mother's name in the summary of the complaint.  Since we're unable to locate an account with your mother's name and the address you provided on the complaint, please include the card number or an image of the card with the mailer you received.  If you're uncomfortable with providing that information through the BBB, include the address that the mailer was sent to.  You may also call ************ to speak directly with a Pathward representative.  This will be a quicker resolution as we can forward your information to ******** for a call back.

      Thank you,

      Pathward Customer Service

    • Initial Complaint

      Date:08/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** * ***** put my tax refund on and ******* ***** ********** serviced by Pathward Bank. Someone in another state fraudulently withdrew over $4000 at 12 different ATMs and Pathward bank wont reimburse the fraudulently stolen funds and also refuse to send me statements on my account. If I call Pathward bank they tell me to call *** *****. *** ***** tells me to call the bank. The customer service department is outsourced to another country and they give you a scripted run around pitch that further gets you nowhere.

      Business Response

      Date: 08/19/2024

      Resolution is attachedPathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
      out to Pathward to clarify the action on your account. The response from HRB is attached herein.
      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
      contact information on the attachment.

    • Initial Complaint

      Date:08/12/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/10/24 I got a notification on my phone that my ******** debit card was no longer active and I needed to call ******** customer service. I call and they 1) don't speak very good English, could hardly understand them and 2) took forever to find my account. Once they found it the agent says "your account has been closed for one of the following FIVE reasons" but could not tell me which reason. I said I need to have access to my money. She says it will be sent to you VIA CHECK within 5-10 business days. This is completely unacceptable. They could have allowed me to move my money to another account before completely shutting down this account leaving me with ZERO dollars! DO NOT BANK WITH THIS PLACE!

      Business Response

      Date: 08/20/2024

      Resolution is attached 

      Customer Answer

      Date: 08/23/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Highly recommend a grace period to allow consumers to move their money so you aren't leaving people with zero money. 



      Sincerely,



      ********* ****

    • Initial Complaint

      Date:08/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 1, 2024 I paid my rent and my water bill. Then my bank account was frozen. They said "unusual activity"? There was none. After I proved my identity, again. They froze even my entering the app. I've cancelled over and over. They said someone would contact me in 48 hrs. It's been 9 days and nobody has tried to call me or help. They have all of my money and my electric bill is due Monday or it's off. I tried to close my account and have my money mailed and they won't do it. Again someone will contact me. Yet no one call or email or text or anything. Everyday I call and they can't do anything without fraud department of witch they have no contact or won't provide me with a number. I need MY MONEY. There was no reason for this. They are stealing my money.

      Business Response

      Date: 08/12/2024

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is Pathward or MetaBank. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, call *************

      Business Response

      Date: 09/03/2024

      Hello ******* ******,

      Please review the previous resolution you were provided on 8/30/24.  As stated in the resolution, please contact Senior Fraud Specialist, ******* at ************ if you have further concerns.  Although Pathward is the sponsoring bank for your account, the account is with HR Block.  You need to contact them directly with concerns about your account being blocked and any further steps you need to take in order to receive your funds.

      Thank you,

      Pathward Customer Service

      Customer Answer

      Date: 09/04/2024

      I've received a set of letters, 3 time's apologizing for closing my account. I'm over it. I JUST WANT MY MONEY. MAIL A CHECK PAYABLE TO ME TO THE ADDRESS OF RECORD.

    • Initial Complaint

      Date:08/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This prepaid reloadable card issuer is currently attempting to steal our rewards.

      We ask this prepaid reloadable card issuer to purely and simply reload and make our rewards available in our reward card at this point

      Business Response

      Date: 08/07/2024

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is Pathward or MetaBank. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, call ************.

      Customer Answer

      Date: 08/07/2024

      See attachment for further details.



      ***** **

      Business Response

      Date: 08/13/2024

      **** ** ********* **** / Sioux Falls, SD 57108
      ****************

      Member FDIC

      August 13, 2024

      ***** ****
      Philadelphia, PA 19107
      *****************

      Re: BBB Complaint
      Case *********

      Dear ***** *****

      Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
      out to Pathward to clarify the action on your account. The response from Prepaid Tech Company,
      Inc. is attached herein.

      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
      contact information on the attachment.


      Sincerely,

      Pathward Customer Service

      Pathward, N.A.
      **** * ********* ****
      Sioux Falls, SD 57108
      O: ************
      F: ************



      August 12, 2024

      ***** ****
      *** * ***** **
      Philadelphia, PA 19107

      Dasse ****,

      We are in receipt of the Better Business Bureau (“BBB”) complaint #22104875. Dash Solutions
      (“Dash”) is the program manager of your prepaid card issued by Pathward, N.A. (“Pathward”).
      Please know that your complaint is important to us, and it is our hope that we can fully resolve
      your concerns.

      In the complaint, you indicated that you have not received your earned rewards from Saber Es
      Poder; who loads funds onto your issued prepaid card as payment as a reward for answering
      surveys on their website.

      Upon reviewing your complaint, Dash Solutions researched your card’s transaction history and
      was able to identify there were four (4) separate Value Loads from Saber Es Poder on to your
      card as a means of payment. The Value Load is when funds are loaded onto the prepaid card and
      made available to transact. Once funds were made available, they were used to make
      transactions leaving the account without a balance.

      The following value loads were submitted onto your prepaid card:
      1. 11/14/2022 in the amount of USD 38.22
      2. 12/13/2022 in the amount of USD 23.53
      3. 01/17/2023 in the amount of USD 20.88
      4. 03/13/2023 in the amount of USD 12.69


      It is our practice to act in the best interest of our cardholders and we regret any inconvenience
      you may have experienced. Should you have additional questions or concerns, please feel free to
      contact us at **************.

      Sincerely,
      Dash Solutions


      .

    • Initial Complaint

      Date:08/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email notification from Pathward indicating a hard-pull against my credit, asking for a line-of-credit, and it was denied. I did not authorize this request and need to file a formal complaint.

      Business Response

      Date: 08/05/2024

      Hello **** *******

      Thank you for contacting Pathward regarding your issue. Unfortunately, we're unable to locate the reason for your credit inquiry without more information. Pathward partners with several tax and credit companies to provide loans for consumers. The loan would've been applied through one of those partners. Please provide any and all information included in the credit pull such as account numbers and/or company names so we can research this and provide a resolution.

      Thank you,

      Pathward Customer Service

    • Initial Complaint

      Date:07/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was issued a gift card as reimbursement for paying off and bringing 4 lines over to ********. I did not want reimbursement this way but I was told there are no other options. I used my bank account and cc funds to meet the requirements for reimbursement, and now I am unable to use this so called virtual card how I need to use my reimbursed funds. It is not accepted where it claims. I asked for a different method and was declined. They are basically telling me that I have to use my reimbursed funds where they deem fit not where I need them to go. And as a gift card I can't get funds out or transfer funds or even purchase a card that I can use as I need to use my reimbursed money. This is a complete scam. I tried ebay. I tried a convenience store and the post office. I can not use this so called visa card wherever visa is accepted.. all I want is to be reimbursed my over $1000.00 properly so I can use my money to pay my bills. I don't need a gift card that I can't use.. they are holding my funds hostage but telling me that my card is working just fine. I asked to be mailed a check instead and again, they can't do that. This is not an actual reimbursement. More like a force into buying retail merchandise from merchants I don't purchase from. Why can't I just be reimbursed with a physical cand or check I can use?
      I have spoken with pathward twice about this. Customer service rep from ******** ******* whom is a supervisor with ******** was also on a three way call to try to get this handled another way as they also agree these funds are being help hostage. These attempts where made on 07/30/2024. With no resolutions after excelating the call twice..

      Business Response

      Date: 07/31/2024

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is Pathward or MetaBank. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, call 833-350-0506.

      Business Response

      Date: 08/09/2024

      **** ** ********* **** / Sioux Falls, SD 57108
      ****************

      Member FDIC

      August 9, 2024

      ****** *********
      ** ***** **
      ********* ** *****

      Re: BBB Complaint
      Case # ********


      Dear ****** *********,

      Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
      out to Pathward to clarify the action on your account. The response from ****** ********* ********,
      Inc is attached herein.

      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
      contact information on the attachment.


      Sincerely,

      Pathward Customer Service

      Pathward, N.A.
      **** * ********* ****
      ***** ****** ** *****
      ** ************
      ** ************


      **** ****** *** ***
      ******** ******* *****
      **** ***** ********



      August 9, 2024



      ****** *********
      ** ***** **
      Altamont, NY 12009

      Re: Complaint No. ********

      Dear *** *********:

      Receipt of the above styled inquiry is hereby acknowledged. We have investigated the issue with your
      Visa Virtual Rewards Card.

      We have reviewed the account and found there were multiple declined transactions. The majority of the
      attempted transactions were declined due to measures in place for the safety and security of our
      cardholders’ funds. Our records indicate you have since been successfully utilizing the available funds.
      Your card is active with an available balance of $671.67.

      Please know that this Card/Virtual Account cannot be used to obtain cash at an ATM or POS.
      Additionally, this gift card product does not support the purchase of gift cards.

      We truly value our cardholders and want them to have a pleasant experience with the product. We
      sincerely apologize for any inconvenience this matter has caused. Please call if you have any questions,
      or if we may be of further assistance in any way.

      Sincerely,



      Complaints Research Team
      ****** ********* ********, Inc.
      **** ****** *** ***
      Fortson, Georgia 31808
      [email protected]

      Customer Answer

      Date: 08/14/2024



      Complaint: ********



      I am rejecting this response because:

      This is not a solution to the issue. The issue is not that I am able to use this card at certain locations. The issue is that I have to find places to use this card that I would normally not use because I have limited places that I can use this card. This is not a true reimbursement. I should have access to use my funds how I see fit. Not how the company dictates. There needs to be a physical card or check. This is not right.



      Sincerely,



      ****** *********

    • Initial Complaint

      Date:07/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased several gift cards from my credit union to give out as gifts. At no point was I advised, either verbally in writing, that these gift cards carried a monthly service fee of 4.95. I attempted to use one of the cards and was told that the card had no balance. I was concerned since I had never used the card and didn't understand why brand new cards had no balance. Furthermore, since I had no balance, there was no indication of any transactions on the account. I had to contact customer service to find out that there is a monthly fee of $5 charged. This fee had never been charged in the past and if it were, no one would purchase these items since the fees would eat into the purchase price.

      Business Response

      Date: 07/31/2024

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is Pathward or ********. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, call *************

    Pathward Venture Capital, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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