We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pathward Venture Capital, LLC has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 749 total complaints in the last 3 years.
    • 195 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/12/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two gift cards and they were used by other parties.

    • Initial Complaint

      Date:05/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ****** ***** prepaid credit card. My card was stolen out if the bag from a neighbor after I realize the bag I gave my neighbor with the sod I purchased for him was missing. I askwd my neighbor for my card back he lied and refused to give it to me. I called ****** ***** all Friday afternoon and all Saturday and they refused to answer my call. By this time my neighbor that stolen my card spend it . Every penny and left me with nothing. ****** ******* phone number is * ************. My gift card was worth ***** dollars. Will you please help me get some help with this credit card company refusing to answer my call. My phone number is ************.

      Business Response

      Date: 05/25/2023

      resolution is attached

    • Initial Complaint

      Date:05/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [Transcribed by BBB Staff. See files.]Business did not post return policy.
      I were purchasing 2 products online thru ******* with the help of an employee. The employee reached the site. She were off work as she helped me, but after I were on hold for about 1 1/2 at the store the card sent me a message cancelling my card worth $*****. And put my card on restriction they said for 10 days. Saying I used the card 3 time 4-20-23 I couldn't contact anyone 4-20-23. So 4-21-23 I contacted Ms. ****. She said I used the card 3 time. I told her I used it for 1 order. I said I want my money back. She said nonrefundable

      Business Response

      Date: 05/25/2023

      Resolution is attached

    • Initial Complaint

      Date:05/10/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a prepaid ****** Card and loaded it with $****** at my locate ******** and it was hacked before I could even use it. I have tried calling them and getting nowhere. It was used at ******, sport websites and gam stop. Tried to get some in charge on the phone and can not. I do not have supporting documents just what I was told on the phone where it was spent. I would also like to know who hacked it so I can bring charges against them.

      Customer Answer

      Date: 05/10/2023

      I called the number on the back of the prepaid ****** Card and spoke to someone and they said it would be 7 days before they could do anything and had to let the charges that where made go thru.  I did not make any charges on the account.  The minute that I put the money on the card it was hacked.  On 5/10/2023 I spent 3 hours on the phone with their customer service that was ni help to me to get this resolved.  Then someone told me that it would take 45 to 90 days and I told them I wanted to speak to someone in charge and was left on hold.  The number is ************** and that is for MetaBank.

      Customer Answer

      Date: 05/10/2023

      I also want William ****** to be able to help with this complaint.  Same home phone number as me for * ** ******** and he can help you more.  All I want is my money back of $****** that I did not spend any on this card.

      Business Response

      Date: 05/11/2023

      .We are
      unable to locate an account with the information provided. Please verify
      Pathward is the bank name on the back of the card. If so, provide the full 16
      digit card number or an account / routing number so we can look in to this
      further. For Direct assistance call ************.

      Customer Answer

      Date: 05/12/2023



      Complaint: ********



      I am rejecting this response because:  On the back of the prepaid ****** Card it has MetaBank which Pathway is associated with.  Card number is *******************.  All I want is my $****** back.



      Sincerely,



      Linda *******

      Customer Answer

      Date: 05/15/2023

      I am on the phone again with MetaBank.  The phone number is **************.  I don't know if this number is for Meta Bank.  But when I look up Meta Bank ** ****** it comes back as Pathway.  Please help me.  I have a bill that I have to pay and if I don't pay it, it will affect my credit.  

      Business Response

      Date: 05/22/2023

      Resolution is attached

    • Initial Complaint

      Date:05/10/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased 2 *********** cards at ******* in the past 2 months, each for $***. I have had SIGNIFICANT issues being able to actually use the cards. They are declined and when I call the customer service number (often holding as long as 40 minutes and then getting disconnected after starting to explain my issue to a person), I am told the card has been compromised and they can send me a new one in 7-10 days, which is unacceptable since I have ******** ** dollars of my cash tied up in the card. No way to expedite sending a new card. Now, you might say why do I keep buying these cards...well, I believed the issues with the first card were just a fluke and had NO IDEA these cards are pretty useless due to the widespread fraud that is able to be done with them (not by me!), so yes, I purchased a second one...stupidly. I feel bad for the customer service reps because they can only do whatever they can do at their low level. They have all been polite (though I am not sure I wasn't intentionally disconnected on one call). So, I am spending hours of my time to be able to have access to my own money. And apparently Pathward/Metabank likes to hide and deny all responsibility.

      I want the company to stop selling these cards to vulnerable people. Personally, I have real credit cards I can use and have not spent my last dollars on a gift card that is then un-useable for months at a time until the issue can be resolved...if it is ever actually resolved.

      This company is ********* at the very least, though I guess they must have lawyers who know the letter of the law and thus the company is not technically violating any laws and will continue to sell the cards and then hide from responsibility until it is no longer profitable from the company. I do think a class action lawsuit needs to be filed against this company.

      Business Response

      Date: 05/24/2023

      resolution is attached

      Customer Answer

      Date: 05/24/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The person I communicated with was Tyler ******* at ******.  He treated me with respect and I appreciate that.  



      Sincerely,



      Alice *******

    • Initial Complaint

      Date:05/09/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Due to the pandemic, a reward card I was given from my employer for $*** a year ago expired. I never activated the card. I called Metabank to reissue the card and they refused saying the card and funds expired. I found nothing on the card or the materials I received properly disclosing this to the customer. I tried to speak to a manager to find out the terms and agreement for the card and the customer service representative refused my request and put me on a permanent hold to try to speak to a supervisor.

      Business Response

      Date: 05/10/2023

      We're unable to identify the acct with the name/address provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16 digit card #. For direct assistance, call ************.

      Customer Answer

      Date: 05/10/2023



      Complaint: ********



      I am rejecting this response because a photo of the card was/is included with the original complaint.



      Sincerely,



      Anthony *******

      Business Response

      Date: 05/15/2023

      Resolution is attached

      Customer Answer

      Date: 05/15/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      Anthony *******

    • Initial Complaint

      Date:05/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My stimulus check in the amount of $******** was deposited in a account called METABANK. Looking online for this bank institution was tiresome. I can't get a hold of a live agent. It doesn't seem legit. The IRS told me to contact them. I did. I was sent to ********. No account found. It was closed. I tried contacting METABANK. Only then while reaching out to them, they said they were merged with PATHWORD. ******** said the routing number for my deposit was not In there banking system. I submitted info to the IRS. Their reply was it was deposited In this account. I told IRS they had wrong account number. I called, went online. Neither company responded to the account number or personal documentation I entered. I belive I've been scammed. Any help would be appreciated.
      Sincerely
      MR

      Business Response

      Date: 05/19/2023

      Resolution is attached 

    • Initial Complaint

      Date:05/04/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2019 I had a **** card through ******** I used for a daily pay account. I haven't used it since. Some how on April 28 2023 a direct deposit went in to a **** account with the last 4 digits of ****. ******** told me they are no longer affiliated and Pathward is the account holder. The tracking number is ***************. Please help me track my deposit of ******

      Business Response

      Date: 05/19/2023

      Resolution is attached 

    • Initial Complaint

      Date:05/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 10th. I submitted a claim of an unactivated gift card for $******...purchased at a retail outlet. I supplied the documentation asked for...Copy of my drivers license and a copy of the purchased card , front and back.

      The card was not activated. I was told I would receive a response within 10 days...Numerous
      phone calls and follow up emails later I have received no response and been hung up on
      numerous times. After finally getting an answer to a call I was told I needed the receipt, of which I explained I did not have but I could provide the credit card statement with which the card was purchased. After being put on hold I was once again hung up on. Please provide assistance. I am copying the states attorneys office as well. This is disgraceful to me as a consumer. Thank you. I spent $****** on the gift card that did not work for whatever reason? All I ask is the card be replaced at the value purchased! $******.

      THank you.
      Dave ** ******* *** **** **** ***** *** ***** *** ******** ***** *** ***** ************

      Business Response

      Date: 05/11/2023

      We are
      unable to locate an account with the information provided. Please verify
      Pathward is the bank name on the back of the card. If so, provide the full 16
      digit card number or an account / routing number so we can look in to this
      further. For Direct assistance call ************.

      Customer Answer

      Date: 05/21/2023



      Complaint: ********



      I am rejecting this response because:

      This card was purchased at the ******* store located at...*** ** ******** ******* ***** ************ ** *********

       

      Purchased with a Corporate **** Credit Card ending in...****

      receipt was inadvertently lost by the company accounting department.  

       

      A statement can be provided showing the purchase of several gift cards in addition to the card in question.

      I have purchased many of these cards over time and quite honestly I am appalled at the lack

      of professionalism and lack of integrity your company is displaying.  

       

      There is no fraud or deception taking place here.  Simple solution would be to refund a credit to my card.

       

      I will share a copy of this email with the BBB and the States Attorneys office.

      I have always been an honest businessman who on a daily basis operates with

      Integrity, Character and Ethics.  Doing the right thing is always our premise.

      It's a shame you do not exhibit the same consideration to the honest customers who 

      purchase your product?!

       

      I will await a response from you, the BBB and the State's Attorney's office.

      Do the right thing.     

       

       

      Regards,

         

       

       

      Dave ** ******** *** * *********

      Office: ************

      Cell: ************

      ****** ****** * *** ******

      ***** ****

      Dave ** ******** *** * *********

      Office: ************

      Cell: ************

      ****** ****** * *** ******

      ***** ****





      Sincerely,



      Dave *******

      Business Response

      Date: 06/01/2023

      Resolution is attached 

    • Initial Complaint

      Date:04/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased one of their prepaid cards and added money to it. And then did a return to the card however, it put it into their fraud protection. They told me to call back in three business days which I did then they told me to call back in another business day which I did this is continued on for a week without any resolution, and they cannot tell me when there will be a resolution and my money freed up I feel like the money was stolen from me, and this may have been a scam

      Business Response

      Date: 04/28/2023

      We are
      unable to locate an account with the information provided. Please verify
      Pathward is the bank name on the back of the card. If so, provide the full 16
      digit card number or an account / routing number so we can look in to this
      further. For Direct assistance call ************.

      Customer Answer

      Date: 05/01/2023



      Complaint: ********



      I am rejecting this response because: they would like me to respond outside of the BBB. This is in response to a prepaid card. Meta-bank is the name on the back of the card.  The card ends in ******** if that helps




      Sincerely,



      Cody ********

      Business Response

      Date: 05/10/2023

      We understand your frustration.  We suggested calling to speed up the process to resolve your issue or if you'd be more comfortable providing the full card number over the phone.  Unfortunately, we're unable to locate the card using your personal information or a partial card number.  Please provide the full card number and we'd be happy to resolve this through the BBB.

    Pathward Venture Capital, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.