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Business Profile

Bank

Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pathward Venture Capital, LLC has 13 locations, listed below.

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    Customer Complaints Summary

    • 750 total complaints in the last 3 years.
    • 195 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two **** Gift Debit cards from ****** back in December of 2022 for $** each. The cards never loaded the $** and ****** told me it wasn't their problem. The issuer of this card is Pathward and Metabank. I filled out all the necessary forms and submitted all the required information and no one will answer my requests for follow up. I have emailed them 5 times and called them 3 or 4 times and I don't receive any response. Do not buy these **** cards from ******. *** ******* ** ****** **** ** **** ******* *** *** *****

      Business Response

      Date: 04/12/2023

      We are
      unable to locate an account with the information provided. Please verify
      Pathward is the bank name on the back of the card. If so, provide the full 16
      digit card number or an account / routing number so we can look in to this
      further. For Direct assistance call ************.

      Customer Answer

      Date: 04/19/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      Matthew ********

    • Initial Complaint

      Date:04/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      15 U.S.C 1681 section 602 A. States I have the right to privacy.


      15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions


      15 U.S.C 1681c. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.


      15 U.S.C. 1681s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

      Business Response

      Date: 04/12/2023

      Pathward N.A. sponsors prepaid debit card companies, tax companies, and some loan companies.  In order to investigate further, please provide more details such as the date and amount on the credit report, if there's another company name, or if you know what company the loan was through.  You may also dispute the tradeline on that credit report and request removal of it if it's old or invalid.  Please call ************ to speak directly with a Pathward representative so we can help you resolve this.

    • Initial Complaint

      Date:04/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want my money from *********
      I purchased a card from ****** ******* here in ********* ** ***** ***** **
      The attendant scanned a ******* **** barcode to load ** bucks I got home it wasn’t on there
      So I asked my girlfriend rose ***** ********** to send me cash she sent me $*** bucks there was no issue until I linked my card to her cash app and tried to add $*** bucks
      They locked my account and rejected my tax refund
      I currently have $****** on my account ending in ****
      I’ve contacted pathward national association
      Which has taken over and changed its name from meta bank
      They issue the cards for ********* uses the same routing number
      So I contact ********* and they request a written letter verifying my info I sent in the letter on the 30th of march
      I haven’t heard anything or had my account unlocked
      I want my money !!!

      Business Response

      Date: 04/19/2023

      Resolution is attached

    • Initial Complaint

      Date:04/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a ****** ***** **** gift card and I loaded $*** onto it and there was a unauthorized transaction, so I called customer service, and found a lost or stolen card dispute and they issued me re-replacement card with $*** on hand. There was another unauthorized transaction for the money that was on the card and I’ve been trying to get a hold of customer service for the last four days the second unauthorized transaction was on the 4th of April

      Business Response

      Date: 04/18/2023

      Resolution is attached 

    • Initial Complaint

      Date:04/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see Attached document

      Customer Answer

      Date: 04/12/2023



      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      Michael *******

      Customer Answer

      Date: 04/17/2023

      To the BBB.. Rapid Pay card has not taken the correct action. They have ignored that these transactions were made without my permission. The ATM was not used when transactions were done. The out of network fees are being ignored. My account was charged for stolen money. I can't believe this company operates like this. Let me $******** does not grow on trees. I'm highly upset.

    • Initial Complaint

      Date:04/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/24/23 IPaid $*** at ********* in *********** ** to load my **** ********* card, have receipt. Money never appeared on account. After numerous phone calls, ********* says they aren't responsible and ********* says I can't file a dispute because there is no transaction record. I saved this money for months in order to take my family on a weekend trip. ** ***** ** ******** ** *** ***** *** *** ****** *** ****** ***** ***** The second *** deposit at a different ********* was successful. THIS IS NOT THE TRANSACTION IN QUESTION. I just want MY money. Its $***!!!

    • Initial Complaint

      Date:04/03/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to card.com because my phone and wallet case was lost/stolen. I uploaded unauthorized transactions and they sent me an email saying that my account was being close because that they couldn’t verify my identity or my account. I uploaded my information to their site. My money was stolen off and they haven’t replaced my money. I saved that up from my social security check and it’s gone and I’m behind on bills. I just want my money * ******* **** **** **** ** *** ** *** ** ********* ****** They just let people steal from me and not do anything. * **** ** ******** ****** ******* ** **** *** * ***** *** ** ******** *** *** ****** * ****** ********** I really need my money

    • Initial Complaint

      Date:04/03/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Compliant #1:
      I purchased ******* Gift Card #**** **** **** **** on September 15, 2022. The card was
      defective. It did not have a 3-digit CVV code. The space for the code was blank. In addition, the
      magnetic strip on the card would not read even when slid through multiple grocery store scanners. I
      am unable to access the $*** I applied to the card.
      I have retained the card, original purchase receipt, and all original packaging for the card. Attachment
      2 is a copy of the receipt showing the amount on the card and that it was purchased with my bank
      debit card.
      Customer Service at phone ************** was unable to help me with this compliant.
      Request: Please refund the $*** dollars and fees, $****, I paid for this non-functional card.
      .
      Compliant #2:
      I purchased ******* Gift Card #*** **** **** **** on January 30, 2023. This card stopped
      functioning after the first on-line purchase was completed. I contacted Customer Service at phone ** ************ and was told there was an "issue" with the card. They were unable to help me with the
      "issue". I am unable to access the remaining balance on the card of $**.
      I have retained the card, original purchase receipt, and all original packaging for the card. Attachment
      3 is a copy of the receipt showing the amount on the card and that it was purchased with my bank
      debit card.
      I applied $*** to this card. The first on-line purchase was for $***. The remaining amount on the card
      should be $**.
      Request: Please refund the remaining amount of $**.
      .
      Per the account holder agreement, "After receiving notice, the other party has 30 days to attempt to
      resolve the issue before a suit or arbitration commences." I believe these 2 complaints are
      straightforward enough that my requests can be satisfied without arbitration. However, I am willing to
      participate in the arbitration process, if needed.

      As of today, 4/2/2023, I have had NO response on these complaints.

      Customer Answer

      Date: 04/19/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I received a replacement card for $*** and another replacement card for $** as stated in the Pathward /Incomm response. The cards functioned and I was able to recover my funds in full.  I thank the BBB for their assistance in recovering my funds.



      Sincerely,



      Bruce *****

    • Initial Complaint

      Date:03/30/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Has an *** ***** prepaid card through meta bank and was told my account was locked from owing money on other accounts. I verify my identity and when I ask what the amount is I can never get an answer. Spoke to 4 operators and i also have them recorded. When I ask the amount they transfer me back to the main menu. I’m being taken in circles and I can’t agree to payment if I don’t know the amount. And now they won’t let me have access to my money. I’ll be filling more complaints as well to the commission as to why they are holding my money

      Business Response

      Date: 04/10/2023

      Resolution attached.

    • Initial Complaint

      Date:03/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello! I’ve been banking with Meta Bank since 2019. I’ve had a recent bad experience with the back March 10,11,2023 i logged to my account to see **** was taken out without my permission or card being present. The transactions were taken out from a location i’ve never been to or heard. I filed the dispute with the bank on March 12, or 13, 2023 . I asked would a throughly investigation be done they said yes. I called them everyday after to check the status . The customer service team could not give me details other than check back on March 24 the investigation will be done . I kept calling to get a more in depth response of the investigation, i’ve asked to talk to the investigator or the investigation team. They always told me i couldn’t speak to them or for me to call back. I wanted to inform them that there are a thing called skimmers that are placed on these ATMs and i believe i’ve been a victim to these hackers . No thoroughly investigation was properly done . I asked about cameras , they couldn’t answer that either . I’ve been stripped of my integrity my loyalty with this bank my hard working money . I’m a victim of this bank and feel either they took the money or someone else has with my knowledge or permission and won’t give it back . Their customer service is ********. I can’t get the correct answers needed to feel secure . I’ve been robbed and there’s no actual proof showing the $**** was actually me. They closed the dispute saying error . What does that even mean and not accredited my account. I need real answers, i need these ******** ** bank corporations to accurately be investigated. *** ** ***** *** that $**** Meta bank took from me or didn’t do the investigation on has taunted me for the rest of my life.

      Business Response

      Date: 04/04/2023

      Resolution is attached 

    Pathward Venture Capital, LLC is NOT a BBB Accredited Business.

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