We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pathward Venture Capital, LLC has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 748 total complaints in the last 3 years.
    • 195 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday, February 9th I called Do***ash and had them send a refund of $229.22 from a **** buy purchase I made through them with my pathward card. They successfully sent it to my bank that same day and said it would take 3 to 5 business days. Four days later I called on the 13th and asked for an update. I was informed the next day, Friday the 14th would be the last business day for it to process. It didn't come friday. This monday was a holiday so I called yesterday on wednesday. I was told that it was processed on the 13th and not the 9th which was false cause on the 13th I was told it actually was shown last monday a day after I called for aa refund from do***ash. I was lied to and said today would be the fifth business day and to call back. I was also lied to and told it was settled and then was told to call back today. I JUST got off the phone with them and they said today is the fifth day and to keep checking my account or just dispute it. I needed that money immediate emergencies last week and this week. I had to drop college classes and a major behind it. This isn't okay and they are not returning my money or fixing the situation. I also have a big bill to pay with that. I was also told they would not be sending a written check either.

      Business Response

      Date: 02/26/2025

      Resolution is attached Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching out to Pathward to clarify the action on your account. The response from Card.Com is attached herein.
      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the contact information on the attachment.

    • Initial Complaint

      Date:02/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last night parents made a money transfer from **** ** ******* to my Netspend account, gave my parents the correct account and routing number but my parents selected a savings account rather than a checking account. Went to check where the money is located and Netspend and Pathward NA claim it has disappeared from there systems, Bank of America has a record of sending it to them, something is going on and I think there needs to be an investigation into this. Me and my parents have a receipt of the transfer being made successfully, why is there no record on there end? and where is my money?

      Business Response

      Date: 02/21/2025

      Hello ******

      We are unable to locate the account with the information provided.  Please verify on the back of your card that the bank name is Metabank or Pathward.  If so, provide the 16-digit card number or the routing number and account number used for deposits.  Also include the ACH trace number, which Bank of America can provide.

      Before providing that information, the main reason a bank has no record of a deposit or transfer from a third-party bank like the one described in your complaint is due to the information provided to the third-party bank being incorrect.  This could be the wrong routing number or a mistype with the account number.  Please verify that the routing number and account number provided to Bank of America is correct.  If the account number is 1 digit off or if it is missing a zero, there will be no record of the transfer on your account and will reject back to the originating bank.  Also, a transfer can also take time to post to the account since ACH transfers are not immediate and you're not transferring within the same bank.  If the routing number and account number is correct and the deposit has not posted by tomorrow, respond to this complaint with the account information, the trace number for the deposit, and we'll look into in your missing funds.

      Thank you,

      Pathward Customer Service

    • Initial Complaint

      Date:02/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello my name is ****** *** ****** and I bought a Mastercard gift which this bank is affiliated with I put a 100. But for a specific store and item's so when they declined my card I called Mastercard number on back and they keep saying it is going to take 3 weeks! The complaint was on Jan 20th and I still haven't received a refund. I need to know what to do if they don't send me a new one thanks

      Business Response

      Date: 02/10/2025

      Hello ****** ***,

      We're unable to identify the account with the name and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or screenshots of the front and back of the card. Providing the account number is the only way to locate unregistered gift cards. Without locating the account, we're unable to assist you. For direct assistance with a Pathward representative and a quicker resolution, contact Pathward at *************

      Thank you,

      Pathward Customer Service

    • Initial Complaint

      Date:02/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a spendwell prepaid Visa card from D***** ****ral approximately 2 to 3 weeks ago which I used for my online gambling. The card has worked as needed for several weeks, I went to buy an additional card for another online site that I use and when I left the store on February 3rd, 2025 at 5:29 p.m. I tried to activate the card without success.. I called customer support, spend almost 2 hours on the phone troubleshooting everything they could think of. Finally, to be told that I could only use this to swipe in-store purchases while the other one works as I intended for. I thoroughly read the entire terms and conditions and nowhere does it state that the card would be restricted to use at a swipe only scenario?. The representative tried telling me since I tried to activate it so many times it restricted the card. The terms and conditions clearly state that I can have four sub-accounts per user. The company representative tried to tell me I could only have one account. They have inadequate training not to mention foreign customer service representatives that do not understand the laws of this country. So I went back to the store, purchased another card after the $81 I originally spent for another $41. I then went home and called customer service immediately so that they could not blame me for inadequate registration of the card and had them on the phone prior to doing any activation whatsoever. They went through the steps one by one with me and had the same issue occur. Then proceed to tell me that I can only have one account which is completely untrue. I asked for supervisors. I asked for contacts in the United States where somebody actually knows the law in this country and I was denied. I have apps on my phone that record all of my phone conversations and everything that I tell you can be corroborated. I wasted $122 which I could have won additional money with that night had I been able to access this?. I wasted fuel and wear and tear on my vehicle.

      Business Response

      Date: 02/26/2025

      Resolution is attached Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching out to Pathward to clarify the action on your account. The response from InComm is attached herein.
      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the contact information on the attachment.
      Sincerely,
      Pathward Customer Service
      Pathward, N.

    • Initial Complaint

      Date:01/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received this card as a gift for Christmas of 2021. Knowing the expiration date was good until 2030, I put the card away to use at a later date. On 10/26/24 while booking reservations for a vacation, I opened the packaging of the gift card, entered the information for the deposit amount of 200.00, and it was declined. I immediately reached out to the number on the back of the card where I was told to enter a dispute. Dispute after 90 days of no updates or any information, denied the dispute due to time lapse. I never activated the card or even opened it until I went to use it. The card charges made on 4/6/22 and 7/31/22 were not mine.

      Business Response

      Date: 02/10/2025

      Resolution is attached Pathward received your **mplaint from the Better Business Bureau (BBB). Thank you for reaching out to Pathward to clarify the action on your ac**unt. The response from In**mm is attached herein. Should you have **ntinued **ncerns, please do not

    • Initial Complaint

      Date:01/23/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 30 2024, Vanilla Gift Card - Card subsequently Drained of funds through Target invalid transactions - ******* ******. The card was in my home security safe and done without my knowledge or permission.
      Dispute filed October 24, 2024 but was not reviewed until January 20, 2025 citing Dispute was out of timeframe which appears to avoid responsibility. I request $150 Refund with a new Gift Card. I have contacted VISA, Pathward, InComm and Target for resolution and the contacts pass onto each other in continuous circular configuration never giving answers/resolutions (the circular info consists of same contacts with same automated forms ongoing). Pathward/InComm are the Vanilla Gift Card responsible agents.

      Business Response

      Date: 01/23/2025

      Hello ******* ********,

      We're unable to locate the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or screenshots of the front and back of the card. For direct assistance and a quicker resolution, call Pathward directly at ************ or email InComm directly at ************************.

      Thank you,

      Pathward Customer Service

      Business Response

      Date: 02/12/2025

      Resolution is attached Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
      out to Pathward to clarify the action on your account. The response from InComm is attached
      herein.
      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
      contact information on the attachment. 

      Customer Answer

      Date: 02/20/2025

      I have received $151 on a newly created Vanilla Gift Card and have used the Balance with retail merchandise that is currently being shipped to my address.

      BBB - Thank you for your assistance in this matter - I appreciate you help.

      Thank you to InComm Financial Services Inc for reversing the initial response to my complaint.

    • Initial Complaint

      Date:01/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do believe I have a fake prepaid gift card. Everywhere I’ve tried to use it, it has been declined.
      I called the number on the card and the reps keep asking for my personal information which is odd since it is only a gift card. Aren’t the numbers and expiration date on the card sufficient enough?? When I downloaded it to my wallet, there is no bar code to scan anything, which means this card is worthless. The customer service is useless as well because all they ask for is the same personal information. I’m going to be furious if my information is shared. I will know where it came from!

      Business Response

      Date: 01/24/2025

      We're unable to identify the account with the name and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or screenshots of the front and back of the card. Providing the account number is the only way to locate unregistered gift cards. Without locating the account, we're unable to assist you. For direct assistance and a quicker resolution, contact Pathward at *************

      Customer Answer

      Date: 01/25/2025



      Complaint: ********



      I am rejecting this response because: this is the one and only way to provide the card’s information. It is too large to send a screenshot on here.It was given to me through the Verizon settlement case. 

      The number is * **** **** **** ***** ********    Good through - ****** 

      The customer service number is worthless and a waste of my time. All they tell me is that the card is activated & ready to be used. 




      Sincerely,



      ***** *********

      Business Response

      Date: 02/04/2025

      Resolution attached.Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
      out to Pathward to clarify the action on your account. The response from ********* ******k is
      attached herein.
      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
      contact information on the attachment.

    • Initial Complaint

      Date:01/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a "Happy Birthday" **** ************ gift card at ********* in Colonia, NJ in January of 2025. When we followed instructions on card to access through its **************** web site, the site prompts for a card number along with expiration month and year (despite the fact that the card itself has no expiration date on it and explicitly says "funds do not expire", and also requires a "CVV", which does not appear on the gift card. Clearly, the company is trying to get people to put in their credit card information instead. When we called the customer service phone number listed on the web site it does not allow access to help.

      Business Response

      Date: 01/22/2025

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is Pathward or ********. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, call ************.

    • Initial Complaint

      Date:01/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a $7.44 virtual card as part of the Equifax settlement on December 22, 2024 at 9:13am Eastern. I proceeded to register the virtual card on their website. The card says that it is legit and has a valid balance yet every merchant (dozens that accept Mastercard and for amounts below the card balance) have all declined it. My card ends in something but what's even sketchier is that when I go to transaction history, my "proxy account number" ends in something else. They are obfuscating the details of the card so that I can't use my funds that are rightfully mine and when the time comes, they will collect an "inactivity fee". They will eventually fee this all away until there are no funds left on the card. I've added the card successfully to Google Wallet/ G Pay and it still gets declined. I tried it on Amazon - still declined.

      Business Response

      Date: 01/29/2025

      Resolution is attached Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
      out to Pathward to clarify the action on your account. The response from ********* is attached
      herein.
      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
      contact information on the attachment.

      Customer Answer

      Date: 02/02/2025



      Complaint: ********



      I am rejecting this response because: I called the number provided and they said that in order to unblock the PREPAID GIFT CARD, that they require I send a copy of my ID, a copy of a utility bill, and the email where I received the card. This is an unneccessary violation of my rights. This shows a high degree of insensitivity given the fact that the card was given to me BECAUSE personal information was stolen thanks to Equifax. So in order to be compensated for having personal information stolen from me, you want me to reveal personal information that you have no right to. Additionally, it is redundant because I have provided you with the email via this complaint and have clearly identified myself, my address, and so on. I have identified myself to you. I provided the email and all the card information and my address. Given that my SSN and other private details have been stolen, I will NOT be providing any more information. You know who I am. You know how to fix this. Make it right.



      Sincerely,



      ***** *******

      Business Response

      Date: 02/05/2025

      Hello ******

      Attached is *********'s response to your rejection.  If you have any further questions, please contact ********* Network directly at ************. 

      Thank you,

      Pathward Customer Service

    • Initial Complaint

      Date:01/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a prepaid debit card that requires registration, but the terms of registration are not found on the package/card sold in the store (Walgreens). Upon trying to activate the card for use, I learned that the card company demands a social security number, which again, is not mentioned anywhere on the package/card they sell in the store. I do not have a social security, and furthermore, 42 U.S.C. 408 (a)(8), and also [5 U.S.C. 552a note] (a)(1), prove it unlawful/illegal to compel the disclosure of a social security number, plain and simple. Having reached out to the company to establish a means of discourse to grant me use for the funds I deposited, they explained that they would terminate the contracts/registration required by releasing the prepaid funds on the card for me to spend before 04/2032, as a simple gift card purchase. They never revealed, in text or voice, that they were going to charge me a $9.95 monthly fee (only a matter of days nonetheless) after they voided the registration/contract and opened the card for use, where I already paid a service fee when I bought the card a day prior in the store. Nowhere, anywhere, do they disclose these terms, and therefore, this fee they've charged is obviously fraudulent. I did not agree to these terms, which they changed on the fly, mind you, and they made mention that their calls are recorded, so there is more proof that I am accurate in my presentation of the facts. They stole $9.95 from my card and refuse to honor accept their mistake. They can obviously reapply the funds they stole, but they refuse.

      Business Response

      Date: 01/21/2025

      We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number, routing number and account number used for deposits, or screenshots of the front and back of the card. For direct assistance and a quicker resolution, call Pathward directly at *************

      Customer Answer

      Date: 02/06/2025

      The card number is **** **** **** ****, security code is ****

    Pathward Venture Capital, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.