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Business Profile

Bank

Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pathward Venture Capital, LLC has 13 locations, listed below.

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    Customer Complaints Summary

    • 749 total complaints in the last 3 years.
    • 195 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were issued 5 $25 Visa Gift Cards not even a year prior to trying to use them, yet for waisting our time to view a timeshare in Vegas. We took them with us when we went back to Vegas in September and tried to use them, only to find out they did expire in August. We called the number on the back of the card and were told that they should still work regardless of the expiration date. I want my hard earned money back. and expect a balance to be put back on these cards or to have them reissued promptly. This is theft. No different than you dirty filthy billionnaires sticking your hands in my purse and taking my money out. The card numbers are listed below. If you refuse to settle this give me your address so i can file with the BBB and the Attorney Generals office. You filthy billionnaires thing you can murder my father, and dip your gruppy paws into my pocket book, think again. I want my $125 back. Contact me to tell me how you plan to do this. If not send me your mailing address. ************* **** **** **** **** $25 **** **** **** **** $25 4*** **** **** **** $25 **** **** **** **** $25 **** **** **** **** $25
      I will escalate this to the Attorney Generals office if they do not send me the money they stole and blast this on Social Media warning everyone to not participate in any timeshare.

      Business Response

      Date: 01/13/2025

      Resolution is attached 

      Customer Answer

      Date: 01/17/2025

      I expect Pathward Venture Capital, LLC to provide the timeshare companys details such as name, address, phone number. My time was wasted on this timeshare, I expect compensation.

      Business Response

      Date: 01/24/2025

      Hi ****** ************

      The merchant that purchased the cards and chose the terms was ****** ***** *********.  Address is **** ********* ****. Orlando, FL 32835 with a phone
      number of (407) 722-3100. 

      Thank you,

      Pathward Customer Service

    • Initial Complaint

      Date:12/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received visa reward card from Spectrum as part of their buyout program for new mobile Spectrum customers. Paying off mobile phones balances up to $2500 as a new customers. I paid 3 phones off and received a $1500 prepaid card. I utilized the card to make an online payment with my city which accepts Visa and MasterCard payments. I have attempted to use the card at least six other times and each time it was declined. I finally traveled to the city to use the card in person and the city payment accepted but then declined by PATHWARD. This led to a financial hardship for me. I had planned to utilize the card for my payment to my city. I used my city own funds to pay off the mobile phones. The prepaid card was intended to pay the city and to utilize the entire balance to prevent PATHWARD from being my card custodian as the card agreement stipulates. The card terms are as follows: “ABOUT YOUR CARD The Card is a prepaid Card loaded by the Corporate Sponsor, redeemable to buy goods and services anywhere Visa debit cards are accepted. The Card is NOT a credit Card. The Card is not a checking account or connected in any way to any account other than a stored value account where your funds are held.
      Pathward, N.A. will act as custodian of your funds upon its receipt of your funds. Once your Card is activated, you will be able to provide Pathward, as custodian, with instructions about the funds accessible through the Card. Activation of the Card authorizes us to hold your funds at Pathward or as custodian to place your funds
      at one or more participating banks (each a “Program Bank”). If you do not agree to your funds being held by us at Pathward or placed by Pathward as custodian at other Program Banks, please immediately spend all the funds on your Card. Card funds are not FDIC insured. “ PATHWARD has denied my rights to immediately spend all my funds on my card. I am requesting that PATHWARD immediately release my funds as the terms of the card agreement.

      Business Response

      Date: 12/09/2024

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is Pathward or MetaBank. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, call *************

      Business Response

      Date: 12/31/2024

      Hello ****** *****

      We're unable to identify the account with the name, address, and details provided. Please provide the 16-digit card number so we can locate your account and research your complaint. For direct assistance and a quicker resolution, call Pathward directly at *************

      Thank you,

      Pathward Customer Service

      Customer Answer

      Date: 01/09/2025

      Pathward is referenced in each declined transaction.

    • Initial Complaint

      Date:12/02/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 30, 2024, I received a Premium Visa debit card in the mail from Pathward. I did not apply for this card and am concerned my personal information has been compromised and used to create this account.

      Business Response

      Date: 12/09/2024

      Resolution is attached 

      Customer Answer

      Date: 12/09/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *********

    • Initial Complaint

      Date:11/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a pre-paid debit/gift card from this company. Their website is shut down and directs customers to call the number on the card. When I call the number, my card security number does not match what the company says it should be. When speaking to a live person, I cannot provide a correct/matching address or the 2 last purchases made to this card, so they can't help with information. 1) I can't provide an address as this is a PREPAID CARD and not registered to customers. I cannot access any information, and the company refuses to help. I asked for the agents name the full company name and she said she said she can only give her name and not the company name, because I cant verity the card. I am not even sure if there is money left, but I am also not able to check on the status because the company refuses to talk to me.

      Business Response

      Date: 12/02/2024

      Hello ****** ********

      We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance, call *************

      Thank you,

      Pathward Customer Service

    • Initial Complaint

      Date:11/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My funds from the Stimulus were deposited on a debit card in which I was saving for an emergency. I attempted to access the funds early July and learned they were in the process of escheatment. I expressed I had children with severe chronic illnesses as, do I. In need to repair my central unit. I was told there's no escalation process, that I would receive my refund by October. I made multiple calls, I did not receive my funds in October, finally I spoke with one empathetic person who submitted a request to expedite in November, she requested my check be issued to me.
      I had to send a letter and a utility bill with my address on it in early July, I have verified my address several times. I was advised my check was issued early Novemeber, after not receiving it, was told it was sent to the address i confirmed to allow more time. I called again today 11-20-24. I was told that the check was returned. The check was sent to the incorrect address and there is no way to expedite, not even out of my own pocket. I have a son in ICU, my car has been in a accident, Im disabled, and I cant get my heating and air unit repaired because of the delay of several months of no access to my 4000.00. I do not believe that I should continue to be delayed by the processes of the organization. The initial delay was due to their backlog or overwhelming responses to the escheatment. The process for them to not begin working on the refunds until October was unreasonable. Now they have made another mistake, they did not proactively review the check return to make corrections until I called them again. Please escalate this matter to the appropriate party, I am in serious need to have access to these funds and these errors are of the organization and not of mine.Although I shouldnt bear the cost of rush delivery (FedEx) I am willing to pay it myself due to my circumstances. I myself am disabled and cannot get to and from the hospital as needed without major expense and complication.

      Business Response

      Date: 11/26/2024

      Please review attachment. Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
      out to Pathward to clarify the action on your account.
      We apologize for the inconvenience with the delay in receiving the refund check from your stimulus
      funds. While we understand the frustration with having to wait longer to receive your check, we
      simply do not have the option to expedite escheatment checks.
      A check has been reissued to the correct address on 11/21/24. Please allow 7-10 business days
      from that date for it to be delivered.
      Should you have continued concerns, please do not hesitate to reach out to Pathward at the contact
      number below.

      Business Response

      Date: 12/04/2024

      Hello ********

      Thank you for confirming your check has been received.  We do apologize for the inconvenience this has caused.  We take your feedback seriously and have forwarded it on to management for review.

      Thank you,

      Pathward Customer Service

      Customer Answer

      Date: 12/05/2024

      Hello,

      I appreciate your efforts to aid me in this complaint.  The organization is apparently incapable of acknowledging their many errors, their failures to comply with their own loose processes and or procedures.
      They are also reckless as not only did I receive the refund check, but included I received a levy statement regarding the IRS for another individual that includes their personal identifying information name ssn ect, 

      I would like to inform the powers that be , whomever I regulates this organization of the problems that they are having as to avoid this type of service / experience in the future.  
      they are unconcerned about the impacts of their operations and it is evident in their responses/ interactions and the outcomes.

      the Are operating in a capacity of a financial institution without having the parameters or responsibility or obligations that compel financial institutions to comply.  They need to be fined or have penalties accessed in order to act reasonably and responsibly.

      If you can provide any reference or resource to aid in a official complaint it would be appreciated.

      Thank you, 

    • Initial Complaint

      Date:11/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a mastercard prepaid debit card issued by Pathward N.A. I have attempted to use this prepaid debit card at locations accepting master card but it gets rejected. I checked and there is sufficient funds on the prepaid card to cover these transactions. I tried calling the number on the card but it is only a recording and no options allow you to speak to a customer service representative to see why they are blocking the transactions.

      Business Response

      Date: 11/04/2024

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is Pathward or MetaBank. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, cal* *************

    • Initial Complaint

      Date:10/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is purposely sending payments/deposits to addresses that I'am no longer am associated with.. I called to seek information about a account and was told it couldn't be found using my name DOB or SSN..Which is very fishy I was under the impression of every two weeks around $60,000 so $120,000.00 monthly...These are funds collected and paid by ?? catalog that I personally own all the rights to..

      Business Response

      Date: 10/25/2024

      Hello *****

      We apologize, but we're unable to locate an account with the information in your complaint.  Pathward does not currently do any collections on accounts.  Pathward is the sponsoring bank for several prepaid and gift card companies, credit companies, and tax companies.  Please provide the account number, the addresses you're receiving the mail at, and the company name other than Pathward that's on the mail.  Our partners are the companies that send out their correspondence so identifying which account or company your issue is with will help us rectify your situation.  Also, please provide more details.  It's unclear if your issue is with receiving mail or what the issue is with the $60k to $120k monthly.  You may also call ************ for direct assistance with a Pathward representative.

      Thank you,

      Pathward Customer Service

    • Initial Complaint

      Date:10/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was given a $25 gift card as a gift. I have had it for quite some time. The company said since 2020. I called today, 10/10/24, to activate the card. It has never been used. I was told that the entire balance was taken for maintenance fees. How is this legal or even ethical?

      Business Response

      Date: 10/11/2024

      Hello ********

      We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number, and we'll provide a resolution to your complaint.  That being said, we can assure you the fees are valid per the terms and conditions and per all laws and regulations we are required to follow.  These terms would've been provided with the card and are also available on the website for the card.  

      For direct assistance, call *************

      Thank you,

      Pathward Customer Service

    • Initial Complaint

      Date:10/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a 255$ Fraud cliam from August 23 rd 2024 the merchant issued refunds but the back office won’t release funds are contact me after 2 esculations the chargeback have been pending they let the charges through on cancelled card and took 214$ out my direct deposit on September 25 th after thirty days they did not provide the provisional credit and have failed to email any update I would like my refunds processed back and an explanation for holding onto funds they are not abiding by card holder agreement on disputes pass 30$ days I already paid them know I’m being victimized again with them holding refund not responding

      Business Response

      Date: 10/10/2024

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is Pathward or MetaBank. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, call *************

      Customer Answer

      Date: 10/23/2024

      Today is the 10 day they claim to know nothing of this matter stating they don’t know my account I don’t accept that answer as they do know the account 

      Business Response

      Date: 10/24/2024

      Resolution is attached 

      Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
      out to Pathward to clarify the action on your account. The response from HRB is attached herein.
      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
      contact information on the attachment.

    • Initial Complaint

      Date:10/04/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Saw a ******** ad a few weeks ago for $40 bonus when signing up for Netspend and having direct deposits of $400. I signed up immediately and had the direct deposits done within 2 weeks but didn’t get my bonus. I contacted them and was told the direct deposits had to be complete by 9/15/24. That was not stated in the terms, and would be impossible because the ad came after that date. I simply want my $40 for opening the account and making the $400 in direct deposits.

      Business Response

      Date: 10/21/2024

      Resolution is attached 

      Customer Answer

      Date: 10/21/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ********

    Pathward Venture Capital, LLC is NOT a BBB Accredited Business.

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