Business Profile

Bank

Pathward Venture Capital, LLC

Headquarters

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Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

749 total complaints in the last 3 years.
195 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 Visa ecards from ****** in the amount of $200 each for a total of $400.00. Both cards were emailed to me. I tried to make a purchase using BOTH cards all transactions were declined. I called the customer service number on the back of the cards and was told that both cards were canceled for “fraudulent “ use. I purchased the cards and attempted to use them and never reported any fraudulent use. Pathward had no right to determine what I can or can’t use the cards for and cancel them for no reason. They have refused to reissue the e-gift cards and reimburse me the money owed to me.
Business Response
Date: 10/09/2024
Resolution is attached Dear *** *******
Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
out to Pathward to clarify the action on your account. The response from ****** is attached
herein.
Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
contact information on the attachmen
Customer Answer
Date: 10/09/2024

Complaint: ********

I am rejecting this response because:

I will ONLY accept this resolution once I receive a FedEx tracking number and proof that a refund has been issued. I have been treated very poorly by your customer service representatives and do no trust that Pathward is prepared to refund the funds to me directly.
ADDITIONALLY, it is *** ******* NOT Mr.

Sincerely,

*** *** *******
Business Response
Date: 10/22/2024
Hello *** *******,
Thank you for your reply. Unfortunately, we were unable to provide a FedEx tracking number, but ****** has confirmed that the check has been cashed. We apologize for the inconvenience and delay. We consider this matter closed. If you have any further questions, please cal* *************
Thank you,
Pathward Customer Service
Initial Complaint
Date:09/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ***** prepaid debit card from family dollar on 9/21/24 and loaded $50.00 onto the card at time of purchase. upon arriving home I attempted to register my card ending in numbers ****. Upon completetion I was shown as being declined from registering my card and told I would only be able to use card for in store purchases as well as online purchases. I have tried several times to be able to spend my money on there with nothing but failed attempts. I looked again at my temporary card balance only to find out that even though I can't register my card and have yet to use my own card that ***** has charged me a 9.95 monthly service charge for a card I supposedly have been declined to even register. I am beyond frustrated and customer service has been absolutely useless with helping fix my situation and had no plans of giving back the monthly fee
Business Response
Date: 09/24/2024
The Card Account noted in this complaint is a Visa card issued by ******* Although it bears the ***** name, it is a product managed and serviced by them. Please forward this complaint to ******. for research and response.
Business Response
Date: 10/04/2024
Resolution is Attached
Initial Complaint
Date:09/21/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
purchased card to buy auto parts, but merchant declined card even though it had more than amount to cover purchase, I have tried to contact customer service but have not been able to speak with anyone, all you get from cust. serv. is computer program which is of no help. I just want to be able to use card for the reason I bought it.
Business Response
Date: 09/23/2024
We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance, call *************
Customer Answer
Date: 09/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ************
Initial Complaint
Date:09/20/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not used this prepaid credit card since June 2024. Again, this is a prepaid credit card. I applied for this, in 2023 to help build my credit. I had to give them a $200 deposit of my own money to open the card. I do not have this money back. I order to use the card; you must have money on the card. Once you have used the $200 you have put of your own money each month, cannot use the card at all. This means you cannot ever owe them money or have a balance. This is not a line of credit. I have had issues with this credit card company from the start. They are frauds and thieves. I have recorded a conversation calling to cancel this card. They kept charging me late fees and reporting me to the credit bureau for a prepaid credit card, I do not owe any money to and have recorded conversation of canceling the card. They even agreed to waive the late fees. Now they have the audacity to send me a bill for $200 and $129 of late fees for a card, I cancelled. Late fee's rent waived, and for money I never spent, because it is a prepaid credit card. I cannot use it if I do not have any money on the card to use.
I do not owe these people anything. They owe me the $200 deposit they collected when I opened tis card. Please provide an email address, so I can send the recorded conversations of my conversation with the credit card company. They are full of ****. I do not owe them ****!
Business Response
Date: 09/22/2024
Hello ******
We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance, call *************
Thank you,
Pathward Customer Service
Initial Complaint
Date:09/19/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a dispute on 7/17/2024 for several charges on my BlueBird Card account (the last 4 numbers of the card are *****. I was told that it could take up to 90 days to resolve;m however after 10 business days I can be issued a provisional credit. Because ******** ******* has outsourced their operations to a third-world country. I cannot speak with anyone who has a command of the English language. Therefore, I have called over 20 times without a resolution. I rented a car from an online platform and was repeatedly taken advantage of by being given a car that repeatedly had mechanical issues and asked to have my funds returned to my account. ******** ******* has taken this a step further and has done nothing to at least provide provisional credit to allow me to rent a car elsewhere. I provided receipts, and copies of communications however, ******** ******* has done nothing. At this point if ******** ******* BlueBird needs to continue investigating, I should be allowed a provisional credit
Business Response
Date: 08/26/2024
The Card account noted in this complaint is issued by Pathward, N.A. Although it bears the Bluebird name, it is a product managed and serviced by Pathward, N.A. Please forward this complaint to Pathward, N.A for research and response.
Customer Answer
Date: 09/20/2024
The issue has been resolved with the Business and you may now close the complaint.
Initial Complaint
Date:09/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased what was labeled as a pre paid visa. After activating the card, the activation message stated that I had opened a bank account.

No where did I consent to opening a bank account.

Additionally I was charged a 10 dollar monthly bank account fee before I could use the funds.

I am having difficulty closing the account as well.
Business Response
Date: 08/20/2024
The
Visa Card Account noted in this complaint is issued by Pathward, N.A. It is a
product managed and serviced by Pathward, N.A. Please forward this complaint to
Pathward, N.A. for research and response.
Business Response
Date: 09/22/2024
Hello ********
We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number. For direct assistance, call *************
Thank you,
Pathward Customer Service
Initial Complaint
Date:09/10/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First it is VERY difficult to contact a representative. The card is issued by pathways NA fka Metabank.
I purchased a ***** Visa card which is listed as pay as you go but I just needed it to make store and online purchases. I did not want to refill it because I do not meet the requirements to register the card. It states on the card package that you can start using the temporary card to immediately make in store or online purchases and that there is no need to register. I have attempted to use the card multiple times and it gives an error message and states it cannot be used. I called the customer service multiple times and even spoke with technical support and all I’m being told is to use it or register. I have told them multiple times I CANNOT register it as I do not meet the requirements and that I cannot use the card. It also states on the package that you do NOT need to register and can use right away. I asked for a refund and they denied me. I would like a refund of the money that I placed on the card or a new card that works.
Customer Answer
Date: 09/22/2024
This has been resolved to my satisfaction.
Initial Complaint
Date:09/08/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yes I was double charged by my bank on the 4th and 6th dealing with ******* ******** an insurance with ******* about phone I was credited for the sixth which honestly is the wrong date the 4th was when I was charged which the charge is still pending for the 4th the sixth went through which doesn’t make sense considering the other charge still shows pending. I spoke with my bank they said after 4 days if it’s still pending they would credit the charge back I called and they wouldn’t even humor the idea I have screenshots from the 4 days it took that the cost let service rep mention ñed all I want is my money back for the second charge that was taken from me cause trust me I’ve been charged the 198$ keep in mind the 4&6 of sept is a 99$ ******* charge but they will not fix their mistake and it’s not fair to me to lose money cause a bank decides to screw me over worst part it’s an *** *******
Business Response
Date: 09/16/2024
Resolution attached
Customer Answer
Date: 09/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:09/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pathward blocked 5 prepaid cards and refused to provide replacement or refund for the remaining balance.

I bought 5 SecureSpend prepaid Visa cards in July and August 2024. I used most of the funds on all of the cards. but a small balance remained on each of them when the cards were blocked by Pathward. Here are the details of the blocked cards with their remaining balances:

Card # ***************** *** ****** *** ***, Balance: $1.80;
Card * ***************** *** ****** *** ***: Balance $0.50;
Card * ***************** *** ****** *** ***: Balance $0.86;
Card * ***************** *** ****** *** **** Balance $0.80;
Card * ***************** *** ****** *** **** Balance $0.50.

I kindly request that Pathward either remove the block from the above cards or refund the total remaining balance as a check in the amount $4.46 and mail it to:

***** ********* *** ***** ******** **
Rockville, MD 20850
Business Response
Date: 09/16/2024
Resolution attachedPathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
out to Pathward to clarify the action on your account. The response from InComm Financial Services,
Inc is attached herein.
Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
contact information on the attachment.
Business Response
Date: 11/05/2024
Hello ***** **********
Thank you for contacting Pathward regarding your BBB complaint not being fully resolved. Please contact ****** directly to advise them of the issues you're having with using the cards. In the previous resolution, they provided a direct email contact at ***********************m. InComm providing this email address is part of the previous resolution for the purpose of following up if you're still having issues. In the subject of the email, include "Better Business Bureau Complaint Case No. ********". Include the card numbers that are not working along with the alternate resolution of issuing a refund check.
Thank you,
Pathward Customer Service
Customer Answer
Date: 11/06/2024

Complaint: ********

Dear Pathward Customer Service:
My attempts to address this issue with InComm were unsuccessful. They were uninterested in assisting me with this issue since it is likely caused by their intentional action to illegally seize customer funds. I was hoping that as a regulated financial institution, Pathward may be more amenable to resolution of this type breaches of customer trust.
Given your unwillingness to release my funds, I will file my complaint with federal regulators, FDIC and CFPB.
Sincerely,

***** *********
Initial Complaint
Date:09/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Visa debit card issued with no amount on the face of it. It was most likely a rebate type of card. The company will not issue a new card due to the fact that I do not recall the amount or company that sent this to me. The call agent knew this information but would not send a new card without me having this information. The card states "funds do not expire." I have the physical, plastic card in my possession. The card number is listed as the account/order/tracking number.
Business Response
Date: 09/05/2024
We're unable to identify the account
with the name, address, and details provided. Please verify on the back of the
card that the bank name is Pathward or MetaBank. If so, provide the 16-digit
card number or routing number and account number used for deposits. For direct
assistance, call *************
Business Response
Date: 09/09/2024
Hello ****** *****
Apologies, but the number provided is not a number Pathward can use to identify the account. Although Pathward is the sponsoring bank, the card is with another company. In order to identify that company and forward the complaint to them for resolution, we need the 16-digit card number. If there is no 16-digit card number, please provide the customer service phone number on the back of the card.
Thank you,
Pathward Customer Service
Customer Answer
Date: 09/11/2024

Complaint: ********

I am rejecting this response because:
The 16 digit card number is in the complaint at the beginning of the message: **** **** **** ****

Sincerely,

****** ****
Business Response
Date: 09/12/2024
Hello ****** *****
Thank you for providing the full account number. This account is not a Pathward sponsored card. A Google search of *** ******, which is the first 6 digits of the card number, indicate that the account is either with ***** ****** ***** or *********** ********* Credit Union. We recommend looking for the bank name on the back of your card to verify which bank it is currently with. Either way, this account is not associated with Pathward. We are unable to help you with your issue.
Thank you,
Pathward Customer Service

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Pathward Venture Capital, LLC is NOT a BBB Accredited Business.