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Business Profile

Sewing Machine Repair

Discount Sew & Vac

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewing Machine Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/7/2023 **** from discount sew and vac took my Dyson vacuum stating that he could have it running like brand new. I trusted him, as I had taken previous vacuums to this business, but when ***** was in charge of repairs. On 12/13/2023 I got a message that it was ready to be picked up and that he had replaced a motor and several other things, the total charge being $149.95. I asked for a detailed bill to submit to Dyson as my machine was still under warranty. When I picked up the vacuum there was not a detailed bill, I realized this when I got home and also noticed some attachments were missing. I left a few messages for ****, and he stated he would have his guys bring the bill and attachments to me on 12/15/2023. When I used my machine a few days later, I discovered that it was still in poor running condition and did not even seem like any work was done to it. After several more voice messages and text messages, with no response, ***** brought the attachments to me on 12/20/2023. I spoke with him about the machine and he took a look at it and agreed that the work was not what he would expect or do himself if he was still running the repairs. I have left several messages for **** expressing my concerns and pleading for the detailed bill to send to Dyson. I have not received one call or message back addressing my concerns. I am very disappointed with the work and customer service regarding this matter, and would like a resolution. A simple phone call from **** could have made all the difference in the world. I would like a refund, or for the machine to be properly repaired.

Discount Sew & Vac is NOT a BBB Accredited Business.

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