Complaints

This profile includes complaints for College Hunks Hauling Junk and Moving's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  College Hunks Hauling Junk and Moving

  101 Cummings Ct Antioch, TN 37013-3244

  
• 

  College Hunks Hauling Junk and Moving

  105 Twin Oaks Dr MURFREESBORO, TN 37130

  
• 

  College Hunks Hauling Junk and Moving

  443 Mc Nally Drive Nashville, TN 37211

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29, 2025, I hired College Hunks Moving to assist with my move. During the move, the crew dropped my dresser onto the cement. Although minimal protection was used, the dresser was not properly wrapped or secured. The base of the dresser was completely exposed, and when it was dropped, it landed directly on the concrete, resulting in significant chipping and damage to the bare wood.Immediately following the move, I contacted the company, provided photo documentation of the damage, and shared the estimated value of the dresser. I was told someone from management would follow up, but after multiple attempts to reconnect, I received no response.Eventually, the company came back with an offer of a $95 refund. However, under Released Value Protection, movers are expected to handle items with reasonable care. This damage clearly resulted from negligencethe dresser was not adequately wrapped or protected, especially at the base, and the crew allowed it to be dropped directly onto *********** concern is both the lack of accountability for the damage and the poor handling practices that led to it. I am seeking a more appropriate resolution, whether that includes repair, replacement, or fair compensation for the item.Thank you for your help in resolving this matter

  

  Business Response

  Date: 05/07/2025

  Thank you for choosing College Hunks Hauling Junk & Moving and for taking the time to share your feedback.We appreciate and value all feedback as it helps us to improve and better serve our customers as providing a ****** stress-free junk haul or move is always our #1 goal. If you would like to speak with management please feel free to call us directly anytime. Thank you for your time and we hope to provide you with a better experience in the future.

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23225041
  
  I am rejecting this response because: I have reached out to the ****************************************** who is the manager and asked for a call or email on April 16th with no response. This will not work considering they decided to ignore that email. 

  
  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 05/08/2025

  Thank you for choosing College Hunks Hauling Junk & Moving and for taking the time to share your feedback.We appreciate and value all feedback as it helps us to improve and better serve our customers as providing a ****** stress-free junk haul or move is always our #1 goal. If you would like to speak with management please feel free to call us directly anytime. Thank you for your time and we hope to provide you with a better experience in the future.

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23225041
  
  I am rejecting this response because: I have email ***** without a response. I would like the response in writing on how they are going to proceed with the compensation of the damaged dresser. $95 will not cover and will need to be replaced due to NEGLIGENCE. This was a breach of the duty of care they agreed to provide and need to provide IN WRITING how they are going to make this right. 
  
  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 05/21/2025

  Please understand the piece of furniture was wrapped which is to prevent rubbing and scratches and is standard care.  The damage did not occur because of negligence it occurred because he accidentally slipped and lost grip.  He did not loose grip by any other reason then an accident, he just slipped.  I was also informed that the piece is not a total loss and will just need furniture repair.  This can be performed by any furniture repair business.  When a piece is damaged the standard valuation is used to go toward repair.  On the bill of lading we offer many other options to increase this valuation and in turn have a larger pay it if an accident would occur.  We understand we are not perfect and accidents happen when moving. With that being said i will have the offer increased to $175 to be sent to customer for having item repaired.  

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23225041
  

  I must respectfully reject the offer of $175 for repair. I also want to directly refute your claim that the furniture was properly wrapped. I have clear photo documentation showing how the dresser was brought in, and it is evident it was not wrapped or protected as is standard protocol in the moving industry. This directly contradicts your statement and points to a lack of basic precautions taken by the moving team.
  While I understand that accidents can happen, the cause in this caseslipping and losing gripdoes not absolve your team from responsibility, especially when proper handling and wrapping could have mitigated or prevented the damage altogether. The negligence lies in failing to follow basic protective measures, which is standard care expected from a professional moving service.
  Additionally, whether the piece is a total loss or repairable is irrelevant to the central issue: this damage occurred due to mishandling. I do not agree that $175 accurately reflects the cost or value of repair, nor does it represent the fair resolution I expected as your customer. If your valuation model caps payouts in this way, it only reinforces the need for greater accountability in handling high-value items.
  Im requesting a revised, reasonable offer that reflects the true cost of professional repair and acknowledges the mishandling that led to this damage.
  
  Sincerely,
  
  ******* *********

  Customer Answer

  Date: 06/18/2025

  Please communicate to the business to send the $175 back to me card to cover the damages to have repaired. I will have to accept that and I will include that in my updated review. 
  

  I appreciate your help here in facilitation of this and will expect to receive that from the business within the next week. 

• Initial Complaint

  Date:12/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired to move items from one storage unit to another. Charged me $59 for travel to Location and use of truck for move, as stated at the time of reservation. They did not use truck to move, they used 1 dolly and box on flat cart. I was also over charged $15. The movers did not complete the job. I asked them to complete in one hour since they started charging me 5 minutes before they arrived. They stopped working after 55 minutes and left items in the original storage unit. They stated the job was complete. Actually Job was incomplete. But I didnt know until after they left - they stated the move was complete. I should be refund $74. They refused to refund the $59 even though truck Was not used for move and they were to refund the $15 5 days ago. Still has not been received. They refuse to refund the $59 as they now claim it was for driving to location. I Should be refunded $74 in cash since I paid in cash.

  

  Business Response

  Date: 01/27/2025

  The maximum total I can refund by credit card is $50 since that was the amount taken at time of prepayment.  Credit card company will not let me refund more then that charge.  I have sent an email to have $50 refunded today.  

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 22nd, 2024 I hired College Hunks Moving Company to move some furniture from my rental unit to my home. While pulling further into my driveway, the driver hits the side of my house and then rips the fascia and gutter completely off. This happened while I was inside getting some water for one of the movers, once we heard the crash we both went outside immediately. They told me to call the number on the side of the truck and they start unloading my furniture. I do that, and the person at their office tells me that I need to send pictures to *************************************************************** and that ****** will call me back. I sent the email that day and I'm then told for 3 full days that ****** will "call me tomorrow" when all I'm asking for is a timeline/ what their claim process is. As there were two huge holes in my house I would have expected some urgency on their end, however, every single person I spoke to at their office was rude, unhelpful and unapologetic. It was only when my husband called 3 days later and asked to speak ****** did he get an immediate call back. I was given ******' direct line from my husband and had to keep reaching out as he would not call me back or respond to any email I sent. Once he did respond, he blamed me and said that I am partially liable for the damage because according to them I "assisted in the guidance of our truck backing into your property after questionable judgment". The only thing I did was ask him if he thought he could fit and his response was "Yes." Since there was an additional employee outside "spotting", I went inside with the other one to get him water. So, not only are they liars, but they are trying to evade responsibility by making up bogus liabilities. We've sent him the invoice for the damage and now there's been no response from ******. We're asking for them to take responsibility for their employee's negligence and reimburse us for the damage that he caused.

  

  Business Response

  Date: 11/04/2024

  After review of the claim and discussing with management team we will be paying for damage in full.  We have submitted a refund to the customers credit card.  

  Customer Answer

  Date: 11/15/2024

  Hi there, 

  I was waiting to respond as they said they would pay us back in full but we have yet to receive the check they claim to have sent out last week. Please keep this complaint open as we are not satisfied with the resolution yet. 

  Thank you,

  **** ******

  

  Business Response

  Date: 11/18/2024

  I have followed up with office and I was told the check was mailed when I  requested.  I will have another check be mailed today and have check number 2863 have a stop payment.  If receive two checks please do not deposit check number 2863 as it will not clear.  A new check is going to placed in mail today and sent out for a full amount of repair for the damage.   

  Customer Answer

  Date: 11/29/2024

  Hello, 

  We finally received a check for the cost of the damages and are now satisfied with the response. 
  

  Thank you for your help in getting this resolved for us. 
  

  **** Bryant 

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their movers damaged furniture during my recent move on August 8th 2024.I filed a claim 2 weeks ago , I contacted ****** , the manager and she asked to email photos again to a new emial and informed me they would contact me asap. It's now been 2 weeks and I haven't heard anythings from them I called them today 8/20/2024 and still nothing is being done about it. I paid for damage coverage that's offered on their contract and no one will resolve my claim..The job # is ******* Movers names: ****, ******, ******.****** (Manager) phone number ************

  

  Business Response

  Date: 11/04/2024

  I have received communication from the management team that a refund for damage compensation was issued.  

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed in the service College Hunks provided. They arrived 1 hour past my scheduled time, after they called multiple times telling me they would be arriving earlier. Due to their late arrival, I had to pay a friend to come supervise as I had an event I needed to attend. It then took them 3 hours to move me out of a 2 bedroom apartment into a POD in the complex's parking lot. I was quoted to expect 1-1.5 hours based on the furniture and # of boxes I would need moved. All the furniture was taken a part; boxes were packed and ready to go. According to my friend, that was so kind to supervise; they would grab an item and be out of the apartment for 15-20 minutes at a time. I timed myself the following day carrying a few extra items down to the POD, and it took me 8 minutes to take the elevator down, load the pod, lock the pod, and take the elevator back up. They also charged me to use their moving blankets instead of using the ones I had provided. After this disappointing experience, I tried to contact College Hunks to resolve my issues. I called the headquarters multiple times before I heard from franchise manager, 6 weeks after the job had been completed, asking me to elaborate on my concerns. I promptly responded to him and he failed to answer me. I emailed him once more in hopes to hear back, and it has now been 8 weeks without a response. This company was recommended to me by multiple people who have had great experiences with different franchises. Clearly the lack of professional behavior is not a company wide problem, but an issue with this specific franchise. I have never been so disappointed in a service. I hired this team to make my move more efficient and less stressful, and it did not do either.
  

  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/09/08) */
  Our team responded to the client via email. We did not offer any refunds and are not going to. We did try to explain the billing of the service. We do not give out qoutes for our services because of how many logistical factors add in time. OUr services are billed by the hour. As for being tardy, our team tried to get her informed of their status the best they can. We schedule in arrival windows of 2 hours not at one specfic time. ie. 3p-5p.