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Business Profile

Bed Bug Removal

Bedbug Eliminators

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bed Bug Removal.

Complaints

This profile includes complaints for Bedbug Eliminators's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bedbug Eliminators has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company completed a heat treatment for bed bugs at my home on 2/26/25 and promised a 30 day guarantee. That same night we found live bugs so we sent ***** vdeos. He sent his nephew back to our home on 2/28/2025 he provided heat treatment for 1 bedroom but claimed he did not see any live bugs. The next morning we found live bugs in other rooms. We went 4 days without seeing any bugs so to not waste the company's time I called and told him not to come inspect a 3rd time that we would give it a few more days to be sure the bugs were still in our house before having him come back. He then blocked my number and I could only get through to him by calling from a different number. He is now refusing to honor his warranty and we still have bed bugs. He is lying saying we brought the bugs back in our home. I am requesting he come treat the home again and get rid of the bugs as he promised or refund my money so I can hire someone else. I have done everything he said to do to honor the warranty so he is in breech of contract.

    • Initial Complaint

      Date:07/23/2022

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called for the service of this business and they came out and gave a warranty and within less then a week the problem was back and when calling to have the issue resolved the business owner argued with me and was going to charge me for an additional service. He was very rude and was looking for any reason to not honor his warranty. I was so frustrated and decided to cancel the service because the owner lied. He did not correct the problem and just took my money without fixing the problem and then tried to blame it on me. I don't want anyone else to get taken advantage of considering I'm new to the area and I am a health care provider. My needs were not met and I had to get service through someone else which was more money.

    Bedbug Eliminators is NOT a BBB Accredited Business.

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