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Business Profile

Ecommerce

EcomLT LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for EcomLT LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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EcomLT LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for knives and received a delayed shipping response from what was promised. I was able to purchase the exact same product and received it within 24 hours from another organization. I attempted to cancel my order and the company I formed me they could not cancel my order but could return the product. I disagreed considering the product had not shipped but they stated that was policy. I received the product and want to return it and they say the purchaser is responsible for shipping. I disagree with this as I tried to cancel the order before it shipped. I only want them to cover return shipping and refund my money.

    • Initial Complaint

      Date:05/07/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for only a 4 month subscription, with no repeat, charge, but they have charged me again. I tried to call their phone number and it says to email. I have emailed them a couple times, with no answer.

    • Initial Complaint

      Date:02/16/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction is February 8th. Have sent multiple emails, called multiple times. No response to either.

      Business Response

      Date: 03/13/2025

      Dear Customer,


      Thank you for bringing your issue to our attention. 


      Please be informed that a full refund has been made for the order mentioned in the complain. Please see proof of refund processed attached. Depending on the bank, the refund may take up to 5 business days. We hope this addresses the situation.


      We have initiated an internal investigation to identify the root causes of this situation. We are actively working on implementing measures to prevent such issues from arising in the future. We deeply regret any inconvenience that you may have experienced.

      Sincerely,
      Representative of ECOMLT LLC

    • Initial Complaint

      Date:12/28/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company refuses to comply with the can span act by continuing to send unwanted spam emails after *** opted out of said emails. This company pretends to care about such violations by sending AI response emails. Nonetheless, despite opting out of said scam/spam emails multiple times this fraud company continues to send said emails and clear violation

    • Initial Complaint

      Date:12/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was looking at an online ad for japanese knives for christmas and was considering buying the knife. It was supposed to be ***** for two knives and when i logged on to ****** to review the charges, it never let me review charges. It said "transaction completed" the second I logged on and then took ***** out of my ****** account. I immediately called the number and cancelled the order stating that I never consented to purchase it, that the funds were automatically removed, and that I ended up being charged way more than the price advertised. The customer service *** told me they were sorry and that my order was cancelled. They said I would be refunded within 3 days. I never received the refund. Then weeks later they mailed me 2 knives I never ordered.

    • Initial Complaint

      Date:12/03/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction occurred 12/02/2024 Fraudulently charged my account for product I didn't order.

    • Initial Complaint

      Date:11/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/19/24 email advertising Oprahs favorite Christmas gifts. Contained several products.i was interested in a cooking knife and cooking scissors. Put one of each in my cart. Added ****** sign in. Went back out of that item to check company credentials. When I went to revisit knives, received a verification that 5 knives, 5 stealths and scissors was ordered. At no time did I review my cart. At no time did I click on add 4 more knives and 4 more sheaths. At no time did it cross my mind to order that. I immediately called company. Called several times. Called ****** to cancel but it was an automatic payment. Company claims cant cancel because already whipped within minutes of the bogus order. Filed a claim with ******. Please look at reviews on ******. This company has a long lengthy disturbing history of this exact scam. Consumers buy 1 item and immediately get charged for multiple. Fraud. The box was in my postal box today. Unopened. I do not want this stuff.

      Customer Answer

      Date: 12/05/2024

      The company has not agreed to any solution for the scam they perpetrated on me - and countless others - except to send me return shipping address. They mailed this box to me from ****, ****. Took 3 days. The return address is *********, *******. I checked postage from ****** to ******* - well over $250. I called them and asked why? No good reason except the obvious one - no one is inclined to spend $250 to return a bunch of unwanted knives. Scam scam scam.

      Please investigate this fraudulent company.

    • Initial Complaint

      Date:11/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 1 scrubber, the total was $35 My statement now shows 4 scrubbers and a total of $102. I never ordered 4 items and I would like a refund for the other 3. I will return them when they arrive.

      Customer Answer

      Date: 12/12/2024

      EcomLT along with Synoshi Scrubbers refunded the price of the scrubbers on 12/10.  Thank you for your help

      ****** *****

    • Initial Complaint

      Date:11/14/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order from ********** which is owned and operated by Ecomlt LLC. The website ********** sells a pillow that is supposed to prevent neck pain and align your spine. They also added on 2 pillow cases automatically and billed seperately. These were defective with broken zippers. These are claims made on the site. The site is a well thought scam. They show a 70% discount if you order in the time left on the timer. The timer shows less than 15 mins prompting people to make a purchase right away. This timer just resets to 15 mins over and over. Order cancelations are not allowed period. The website shows many fake reviews. I know this because I made a purchase and can't leave a review. The website offers no place to leave a review and no link is sent to do so. This means all the reviews are put there by Ecomlt employees. You make the purchase and can't cancel so it is shipped out. The item is vacuum packed down to the size of a large greeting card. In order to inspect, test or even see if the product is damaged you must open it. They do not allow returns of opened product. Even if you don't open it and want to return it since you can't cancel the order you are required to pay return shipping and restocking fee. As I said well thought out scam. They also have no phone so all you can do is email. I am disabled and bought this due to the claims made by the seller. These claims are false. I am also making a complaint with the ***

      Customer Answer

      Date: 11/25/2024

      The company stopped answering me before I filed this complaint. I am not satisfied with the company at all. The website is a big scam, the reviews are even fake. The company wants me to pay to ship it back to them when it is not as described. The company does not allow order cancelation either. They lock you into the sale at ********** then charge you to return it. Shipping fees and restocking fees. Company's like this are terrible and the scam is well thought out. **** ****. 

    • Initial Complaint

      Date:10/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The order was submitted to ****** without my authorization. I was simply browsing and then suddenly I received notification of this payment

    EcomLT LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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