Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tractor Supply Company, Inc.

  5401 Virginia Way Brentwood, TN 37027-7536

  
• 

  Del's Farm Supply

  326 Hanamau St Kahului, HI 96732-2423

• 

  Tractor Supply Company

  380 New Hartford Rd Barkhamsted, CT 06063

• 

  Tractor Supply Company

  2112 W Coliseum Blvd Fort Wayne, IN 46808-3629

• 

  Tractor Supply Company, Inc.

  320 Enterprise Drive Pendleton, IN 46064

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my order #********** arrived with the can of paint popped open and leaking paint everywhere.I emailed tractor supply but they never responded.

  

  Business Response

  Date: 11/07/2024

  Hi ****,
  
  I sincerely apologize for any delayed responses. I am so sorry to hear there was an issue with your online order and the item arriving damaged. I understand how frustrating it can be to spend your hard-earned money only to receive your ordered item damaged.
  
  Upon review, it has been confirmed a refund has been successfully processed for your online order as of 11/7/2024 per your request. Please keep in mind that refunds back to credit cards are not always immediate and generally take around 3-5 business days depending on your financial institutions processing time. If your order was paid for using ******, it will be refunded to the ****** account. For orders where a Tractor Supply Gift Card was used as the form of payment, a Tractor Supply eGift card will be issued to the email address associated with the order. Again, I am so sorry for any inconvenience you may have experienced. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TSC gave the wrong account number to my bank resulting in a no payment from the bank it was auto draft they gave the right number on top and bottom number was wrong my bank would not honor because of the wrong number they charged me late charges and turned me in to credit bureau I did nothing wrong bank said it was there fault4120

  

  Business Response

  Date: 10/31/2024

  Hi ******,
  
  I sincerely apologize for issues or inconvenience experienced. I am so sorry to hear  about your experience with your TSC Credit Card. For security purposes, the Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. Therefore we have no authority to make any bill adjustments to rectify this matter. For help with anything regarding your account, simply contact Citibanks TSC Representatives at ****************, ensure to request to speak with a supervisor/manager and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
  
  

• Initial Complaint

  Date:10/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a ****** 48 Long Gun ***** cu. ft. Electronic lock Safe for the advertised price of $449.99, on-line from Tractor Supply Company store # **** in ************* for in-store pickup (Order Number: **********). The payment was accepted and I received confirmation email and text. About 30 minutes later, I received a call from an employee of the store stating that they do not have that safe, did not have it for a long time, and will not get it in the near future. She was not sure if any other store has it in stock for curbside pick up at the price listed. She suggested to call the other stores and/or look online to find another safe.I believe this was a bait-and-switch tactic by this store. The advertised price for the curbside pickup was used to lure customers in and sell them something more expensive.I request that the company makes the safe available at the advertised price.Thank you.

  

  Business Response

  Date: 10/31/2024

  Hi Jrair,

  
  I am so sorry to hear there was an issue with your online order due to it being cancelled. I have reviewed the details and information for your respective order, **********. Upon review the order cancelled due to the item SKU:1901899  being unavailable at the store selected as a result of an inventory discrepancy. There were no misleading information or intentions regarding the item, as it was advertised as a clearance product and available only in stores with a remaining availability hence it was still posted on the TSC website. As a result of the item being out of stock we are unable to provide the respective product at the in store only clearance price and sincerely apologize for any inconvenience this may have caused.
  

  Additionally, well address this issue with our Operations Team and confirm the proper steps are taken so we can prevent this from happening again. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  
  

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22477113
  
  I am rejecting this response because:
  I noticed the ad for several days prior to my order and, is still running on-line as you can see in the attached screenshot.

  The store employee confirmed that this item has not been in stock for a few months.

  This is deceptive advertising 
  Sincerely,
  
  Jrair ********

  

  Business Response

  Date: 11/15/2024

  Hi Jrair,
  
  I am so sorry to hear there was an issue with your online order due to it being cancelled. I have reviewed the details and information for your respective order, **********. Upon review the order cancelled due to the item SKU:1901899  being unavailable at the store selected as a result of an inventory discrepancy. The item in store was damaged and requiring repairs therefore the store cancelled the order as to not provide you with a damaged item when you paid for a new product.
  
  As previously advised, there were no misleading information or intentions regarding the item, as it was advertised as a clearance product and available only in stores with a remaining availability hence it is still posted on the TSC website, as there are stores across the country that may still have the clearance product in stock. 
  
  At this time the store has updated the inventory to have damaged item removed from it's availability. Due to the item being out of stock we are unable to provide the respective product at the in store only clearance price and sincerely apologize for any inconvenience this may have caused.
  
  Additionally, well address this issue with our Operations Team and confirm the proper steps are taken so we can prevent this from happening again. 
  
  The TSC Customer Solutions Team
  ************************************************************************; 37027
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22477113
  
  I am rejecting this response because: The statement is untrue, misleading and deceptive. The item is listed only for the store in *************. The listing is still running for the same store and same price. In addition, the website claims that 10 were sold in the last five days (see attachment).

  I have already purchased a safe from a reputable business. It is up to the BBB to decide what disciplinary action should be taken against TSC for continued false statements.

  Sincerely,
  
  Jrair ********

• Initial Complaint

  Date:10/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a long time regular loyal customer who spends hundreds of dollars each month at this business. I recently placed an order and did not receive what was advertised when placing my order and was also charged for a subscription I did not ever recall setting up that I wished to stop. I contacted Tractor Supply through their email option on their website and was told I would hear back in 2 business days. I sent my message on 10/16/24 and have yet to hear anything from anyone. I did see the subscription had been canceled, so I assume they read my message but have chosen to ignore the other part of my message which was equally as important. The part that was unacknowledged was regarding the order# which shows as being a 25lb bag of turtle food for $16.99. But, once I got my order, it was only a 12oz bag and I would not have paid $16.99 for such a tiny bag and was expecting what my order showed I would get- a 25 lb bag. If this was not listed for sale correctly and I will not be getting the 25lb. bag I purchased, then I would like to be refunded for the charge of $16.99 as I did not receive what was agreed upon. Also my recent order of DuMOR All-Natural Small Pet Hay Medley, 9 lb. Box that was part of that order is all ground up and basically no strands of hay, just a bunch of mulched hay in the box and not acceptable for the price and what should have been received based on the description and previous orders which include long strands of hay, not a bunch of dust and powdery ground up hay that the bunnies can't even really eat. I would like to be refunded for that as well and can provide pics and/or return what I have for a replacement free of charge, if that is preferred over being refunded. I hope you will honor my request as I have high hopes for your company and speak highly of it to everyone and will be very disappointed if this issue is not considered one that should be resolved and is made right. Thanks for your time and help.

  

  Business Response

  Date: 10/25/2024

  Hi *****,
  
  I am so sorry to hear about your experience regarding the issues with your curbside pick up online order from **************, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention. Upon reviewing the respective order, **********, it has been confirmed that you did in fact purchase the 12lbs bag and not the 25lbs bag of the product SKU: 1497042,  Mazuri Aquatic Turtle Food, 25 lb. Bag. 
  
  The item was not listed incorrectly on the TSC website as it is listed to be available in both the 12lbs and 25lbs on the TSC website when viewing the product page. When you first get to the product page for the item it displays the $16.99 pricing as the 12lbs bag is automatically selected when viewing, therefore in order to have verified the price difference between the 12lbs bag and the 25lbs bag, the 25lbs bag would have needed to been selected. I have included a link to the website page showcasing the above information.
  
  ************************************************************************************************************************************
  
  Per our return policy, If youre not completely satisfied, simply return your item(s) to any Tractor Supply Company Store (with proof of purchase) within 30 days of the purchase date and 90 days for active ********* club members only. Well be happy to exchange or return the item at its original purchase price!
  
  For store purchases, the cash register receipt serves as proof of purchase for items bought at your local Tractor Supply Store. For items purchased online, your order confirmation will serve as proof of purchase. For more detailed information about our Return Policy, along with some Return Policy FAQs, just click the link to visit the Tractor Supply Company Return Policy page on our website.
  
  The respective order, **********, was cancelled by 10/17/2024 due to a billing issue with the payment method associated with the order. Therefore you were not charge for this specified order and any pending charges would be removed by your bank or financial institution accordingly. If you are still seeing a charge for the respective order, we recommend contacting your bank directly and working with them regarding the matter to dispute the charge.
  
  As a result of the Dumor Hay Variety Box being purchased online from your local store's inventory, the final decision regarding any reimbursement is up to the Store's Manager. For further assistance and to make sure something like this doesnt happen again, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  

  Business Response

  Date: 10/25/2024

  Hi *******,
  
  I am so sorry to hear about your experience regarding the issues with your curbside pick up online order from the **********, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention. Upon reviewing the respective order, **********, it has been confirmed that you did in fact purchase the 12lbs bag and not the 25lbs bag of the product SKU: 1497042,  Mazuri Aquatic Turtle Food, 25 lb. Bag. 
  
  The item was not listed incorrectly on the TSC website as it is listed to be available in both the 12lbs and 25lbs on the TSC website when viewing the product page. When you first get to the product page for the item it displays the $16.99 pricing as the 12lbs bag is automatically selected when viewing, therefore in order to have verified the price difference between the 12lbs bag and the 25lbs bag, the 25lbs bag would have needed to been selected. I have included a link to the website page showcasing the above information.
  
  ************************************************************************************************************************************
  
  Per our return policy, If youre not completely satisfied, simply return your item(s) to any Tractor Supply Company Store (with proof of purchase) within 30 days of the purchase date and 90 days for active ********* club members only. Well be happy to exchange or return the item at its original purchase price!
  
  For store purchases, the cash register receipt serves as proof of purchase for items bought at your local Tractor Supply Store. For items purchased online, your order confirmation will serve as proof of purchase. For more detailed information about our Return Policy, along with some Return Policy FAQs, just click the link to visit the Tractor Supply Company Return Policy page on our website.
  
  The respective order, **********, was cancelled by 10/17/2024 due to a billing issue with the payment method associated with the order. Therefore you were not charge for this specified order and any pending charges would be removed by your bank or financial institution accordingly. If you are still seeing a charge for the respective order, we recommend contacting your bank directly and working with them regarding the matter to dispute the charge.
  
  As a result of the Dumor Hay Variety Box being purchased online from your local store's inventory, the final decision regarding any reimbursement is up to the Store's Manager. For further assistance and to make sure something like this doesnt happen again, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:10/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a space heater from Tractor Supply. It proved to be too big, so I exchanged it for a smaller, less costly heater. Also, I had the receipt. I had used the TSC credit card. Instead of crediting my card, they gave me store credit. They never told me what they had done. I paid $40, in cash, extra on my bill because of this and now am being forced to purchase from TSC to recover my money. This is an unfair way to practice and would hopefully be addressed. Thank You for your consideration

  Customer Answer

  Date: 10/25/2024

  Thank you for your attention. Tractor Supply has responded. They will speak to the store manager so this does not happen again. I may not have the credit card taken care of in the manner I wish, but hopefully this will help others in the future. Thank you for your quick and thorough actions and replies

  

  Business Response

  Date: 10/31/2024

  Hi ***,
  
  I sincerely apologize for any issues you have experienced with your recent in store purchase and return process. I have reviewed your information and consul with the Store Manager at the ****, ** store location. Upon review it has been confirmed you were refunded correctly in all aspects and no further refund is required at this time. 
  
  When your original purchase was made there was a total of $70 rewards used and $110.65 charged to your TSC **** card for the heater and additional items purchased that day. When you went in store to process an exchange for a smaller and cheaper item, the $70 in rewards were not converted to that new purchase and reimbursed to your *************** account on 10/5/2024. 
  
  As a result of the $70 reward not converting to the exchange purchase for the new heater priced at $89.99, however the original heater was purchased at $78.06 before taxes and after the appropriate rewards were applied. This resulted in a difference of $12.97 needing to be paid. 
  
  Additionally, I have confirmed the $70 in rewards reimbursed to you has also been redeemed by you on recent purchases made 10/19/2024 and 10/26/2024. We have included all the respective purchase and return receipts confirming the above. Again, I am so sorry for any inconvenience this may have caused. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 11/06/2024

  The amount of $40 was my concern. This amount was returned as points, not as cash credit  to my card. I was later told the points were to expire soon. I used the points on a purchase that I really did not need, but I felt I did not want a total loss. There is nothing else they can do. I simply will no longer use their card. I cannot afford to lose money in this manner. Thank you for your assistance 

• Initial Complaint

  Date:10/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from Tractor Supply on 10/21/2024 which showed a Dewalt 3.7 HP 60gal single stage 155psi air compressor on sale for ******. I clicked on the item and it said it was out of stock. I then clicked on the notice for them to notify me when it was back in stock for that price. I even showed my wife the ad cause we had just started looking for a air compressor for our new barn. I then saved the ad in my email.On 10/22/24 I called the my store where the notification was saved located at *************************************. I talked with the manager "*****" I told her all the information listed above and told her when I went to pull up the information I have saved from 10/21/24 the price was changed to $100 of the listed price of ******. ***** asked if I had proof it was listed for ****** and I told her the add I saved that I was to be notified when it was back in stock for ****** was changed to a new sale price of ******. I asked if she would check with the corporate office about the change in price and she refused cause I did not screen shot the listed at at ******. I told her someone in the corporate office knows about the mistake cause that is why it was changed.I am a retired *************** Officer after 29 years and swear this ad was to me showing the price at ******. I am sure I am not the only person that reacted to the ad for that compressor.

  

  Business Response

  Date: 10/24/2024

  Hi ****,

  I am so sorry to hear about your experience regarding pricing for SKU: *******, DeWALT 3.7 HP 60 gal. 1-Stage 155 *********************** Air Compressor, 155 PSI at the ********, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  
  As a result of this being an  in store item, the final decision regarding any discounts is up to the ******************* For further assistance well discuss this matter with the Store Manager ****** at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:10/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute certain accounts on my credit report, which have been fraudulently opened in my name. I am a victim of identity theft and have already filed a report with ***************** This is my second dispute regarding these accounts, and I have not received a satisfactory resolution yet.The fraudulent account details are as follows:Account Number: ****************Date Opened: 02/01/2024 Amount: $7,033 I did not open this account and am not responsible for any associated charges. I request that you investigate this matter, remove this account from my credit report, and provide written confirmation of its removal.

  

  Business Response

  Date: 10/24/2024

  Hi Assem, 

  I sincerely apologize for any delayed responses. I am so sorry to hear your credit report was affected due to a credit account being opened without your knowledge. All TSC credit accounts are issued by ********* directly. For security purposes, the Tractor Supply Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement or to make any changes to an individual credit report. For help with anything regarding your account, simply contact Citibanks TSC Representatives at **************** and request to speak with a supervisor regarding your concerns! Their regular operating hours are Monday to Friday, 8AM to 5PM EST. Again, I am so sorry for any inconvenience this may have caused.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:10/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***. Tractor Supply functions in the dark ages. There computer systems are so antiquated that orders placed on-line must be shipped & received by the individual store, even when the on-line order is wrong, even if you give up and wish to cancel the on-line order, even when you have spent 28 minutes talking to someone named ******* and getting nowhere, even if you ask for a supervisor the very first minute you start talking to ******* because you had basically the same issues with your last on-line order. From how I understand it from the supervisor, April, who I was finally allowed to speak with almost 40 minutes after initiating this call, Tractor Supplies on-line ordering system is no different from walking into the store and getting some 15 year old child behind the counter or some guy in a red flannel shirt. How can this company function in this day and age? i purchased Strongid wormer but the order went to the wrong store and TSC's systems was not able to have the wormer 'shipped to store' with the rest of my order. I go to my local TSC because lets face it, everyone of these stores has the same merchandise and I didn't notice this order was sent 20 miles away. The guy, instead of just giving me a strongid from this local store sends a disabled senior away telling me i have the wrong store. And there is no way to fix this. The corporate phone number is a charade, they are not able to do anything.,Same goes with my ship to store order. The corporate phone number can not cancel that order either. All they can do is wait until the items arrive at the little local TSC store and then try to cancel them. And in return I have nothing showing I tried to cancel this order. And my cancellation request is as good as the paper it's written on....

  

  Business Response

  Date: 10/24/2024

  Hi ******,
  

  I am so sorry to hear there was an issue with your online order due to the order being shipped to the incorrect store location. Once an online order is created we are unable to make any order modifications to change the store location selected or to cancel the order outside of the 59 minute period after the order was created which is highlighted on the TSC website. Upon further review, as of 10/19/2024, we've successfully processed a refund for your online order. Please keep in mind that refunds back to credit cards are not always immediate and generally take around 3-5 business days depending on your financial institutions processing time. If your order was paid for using ******, it will be refunded to the ****** account. For orders where a Tractor Supply Gift Card was used as the form of payment, a Tractor Supply eGift card will be issued to the email address associated with the order.  
  
  Well address this issue with our Operations Team and confirm the proper steps are taken so we can prevent this from happening again.  Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:10/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a federal employee for about four years and hold a Bachelors and two Masters degrees. As the first in my generation to get a higher degree, I have focused on advancing my career to support my parents, especially after identifying a suitable property for their needs. Unfortunately, legal costs prevented me from making an offer, which has impacted my ability to help them and caused significant stress in my career.This summer, I returned an AC unit to the Tractor Supply store in ************* **, where it was verified and accepted. A few weeks later, I was contacted by a state trooper, who insisted I come in without explaining why. Upon arrival, I was handcuffed, fingerprinted, and arrested for allegedly returning the wrong item, despite the verification that it was correct. Customer solutions confirmed there were no issues with my return, adding to my stress.Since recovering from a severe COVID-19 illness, I have faced ongoing health challenges, including a mini-stroke and possible autoimmune issues, which affect my memory and stress management. This situation exacerbates my condition and makes it difficult for me to work effectively.I had continued to shop at Tractor Supply after the return. But before the arrest, but I wish I had been informed of any issues with my return sooner. I have panic attacks when i try to go into the stores now. ********** I had gone back to the store before and verified everyhting was good on the day of the return. I have recordings and emails confirming the store validated my return, and I feel there is a lack of proper training among the management. After the arrest. The district manager was supposed to contact me, but the ** has not dropped the charges. Im now facing potential felony charges that could hinder my federal career. Fue to vlearence issues. I would like to speak with the district manager or someone higher before considering legal action regarding negligence and consumer rights.

  Customer Answer

  Date: 10/23/2024

  I apologize about this. This is the address for the store. 

  ******************************************

  

  Business Response

  Date: 10/25/2024

  Hi *****,
  
  I am so sorry to hear about your experience regarding the ongoing issue in relation to return conducted at the ************, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  
  To make sure something like this doesnt happen again, well discuss this matter with the District Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
  

• Initial Complaint

  Date:10/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ********** gait said would be in this week. Now its 2 weeks out?

  

  Business Response

  Date: 10/17/2024

  Hi ****,
  
  I sincerely apologize for any delayed responses or inconvenience at this time. Once an online order is created we recommend to allow 2 to 4 business days for order processing prior to the order's shipment. Once the order ships, for oversized items, we advise to allow 10 to 14 business days for third party carrier company to make the respective delivery. 
  
  I have reviewed your online order details confirming your order was successfully created and you were provided an estimated arrival date of 10/25/2024 upon order completion. As of today 10/17/2024, the carrier has advised your order has an estimated delivery of 10/21/2024 to ************************************ store location. Once your item arrives to the respective store, you will be contacted by phone or email to be notified for pick up. Again, I am so sorry for any inconvenience this may have caused.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST