Business Profile

Farm Equipment

Tractor Supply Company, Inc.

Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

442 total complaints in the last 3 years.
156 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/22/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been a federal employee for about four years and hold a Bachelors and two Masters degrees. As the first in my generation to get a higher degree, I have focused on advancing my career to support my parents, especially after identifying a suitable property for their needs. Unfortunately, legal costs prevented me from making an offer, which has impacted my ability to help them and caused significant stress in my career.This summer, I returned an AC unit to the Tractor Supply store in ************* **, where it was verified and accepted. A few weeks later, I was contacted by a state trooper, who insisted I come in without explaining why. Upon arrival, I was handcuffed, fingerprinted, and arrested for allegedly returning the wrong item, despite the verification that it was correct. Customer solutions confirmed there were no issues with my return, adding to my stress.Since recovering from a severe COVID-19 illness, I have faced ongoing health challenges, including a mini-stroke and possible autoimmune issues, which affect my memory and stress management. This situation exacerbates my condition and makes it difficult for me to work effectively.I had continued to shop at Tractor Supply after the return. But before the arrest, but I wish I had been informed of any issues with my return sooner. I have panic attacks when i try to go into the stores now. ********** I had gone back to the store before and verified everyhting was good on the day of the return. I have recordings and emails confirming the store validated my return, and I feel there is a lack of proper training among the management. After the arrest. The district manager was supposed to contact me, but the ** has not dropped the charges. Im now facing potential felony charges that could hinder my federal career. Fue to vlearence issues. I would like to speak with the district manager or someone higher before considering legal action regarding negligence and consumer rights.
Customer Answer
Date: 10/23/2024
I apologize about this. This is the address for the store.
******************************************
Business Response
Date: 10/25/2024
Hi *****,

I am so sorry to hear about your experience regarding the ongoing issue in relation to return conducted at the ************, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.

To make sure something like this doesnt happen again, well discuss this matter with the District Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.

The TSC Customer Solutions Team
*********************************************************************************
************ | ******************************
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:10/15/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order ********** gait said would be in this week. Now its 2 weeks out?
Business Response
Date: 10/17/2024
Hi ****,

I sincerely apologize for any delayed responses or inconvenience at this time. Once an online order is created we recommend to allow 2 to 4 business days for order processing prior to the order's shipment. Once the order ships, for oversized items, we advise to allow 10 to 14 business days for third party carrier company to make the respective delivery.

I have reviewed your online order details confirming your order was successfully created and you were provided an estimated arrival date of 10/25/2024 upon order completion. As of today 10/17/2024, the carrier has advised your order has an estimated delivery of 10/21/2024 to ************************************ store location. Once your item arrives to the respective store, you will be contacted by phone or email to be notified for pick up. Again, I am so sorry for any inconvenience this may have caused.

The TSC Customer Solutions Team
*********************************************************************************
************ | ******************************
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:10/07/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There is deceptive practice regarding their credit card policy. I signed up for a credit card with the intention of getting a points credit of $75/7,500 points. When I applied and made my purchase (well over the $75 needed) I was given options for repayment. Since this was a large purchase I opted for the 36 month lower interest rate. I was only told I would be giving up the extra 5% on points by going with this option. I was never informed it voided my ability to get the bonus points for applying for the credit card. I didn't find that out until I called in to customer service to inquire about the bonus points.
Business Response
Date: 10/17/2024
Hi *********,

I sincerely apologize for any delayed responses. I am so sorry to hear there was an issue with your *************** account and receiving the new card promotion. As advised on 10/7/2024, when you contacted the customer solution center, The respective $75.00 new card promotion included the following requirement, where customer had to be a member of the *************** and make a qualifying purchase of $75.00 or more before taxes, using standard financing.

As a result of you taking advantage of the special financing promotion for the lower interest rate option, the purchase did not qualify for the respective reward. Once an individual is approved for a TSC credit account an email is sent regarding the program details and it's respective terms and conditions, which is also advertised via the TSC website. Again, I am sorry for any inconvenience you may have experienced.

The TSC Customer Solutions Team
*********************************************************************************
************ | ******************************
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:10/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid cash for a lawn mower and I returned it and they said they can't give cash back because it's company policy that if it's over 200 they can't give me cash I would have to wait for a check that would take 10 days and it's been over that and they saying that they have to send it to the support team I would have wait until Monday.
Business Response
Date: 10/14/2024
Hi ******,

I sincerely apologize for any delays you may have experience and for any issues with receiving your refund check as advised. Our internal team has reviewed the issue advising there was a system issue preventing some checks to be fully processed and printed. Our internal team are actively investigating and addressing the issue regarding this matter. However, on Tuesday we were able to come up with a work around to get the respective refund check printed, confirming your checked was successfully printed and mailed on 10/9/2024 via ****. Please allow a minimum of 10 business days to receive your check via the mail. Again, I am so sorry for any inconvenience this may have caused.

The TSC Customer Solutions Team
*********************************************************************************
************ | ******************************
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:10/03/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a ridiculously unprofessional encounter with the manager at the ******** in **********, ********. Ive been trying to get a hold of her boss, the district manager, for almost a month now. Ive gone through the correct channels multiple times and for some reason, shes refusing to get a hold of me. This is also very unprofessional. The manager at the location essentially tried to make me and my wife feel bad by saying we do so much for you So they refused to return a bag of food that was making our dogs sick. If the district manager doesnt want to do her job and get a hold of a customer who is having a problem, then I will take it this far to do a complaint.
Customer Answer
Date: 10/03/2024
1. Georgetown, KY location
a. 122 Marketplace Cir
b. Georgetown
c. Kentucky
Business Response
Date: 10/10/2024
Hi Blake,
I am so sorry to hear about your experience regarding your attempt to make an in store return at the Georgetown, KY store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.

For further assistance and to make sure something like this doesn’t happen again, we’ll discuss this matter with the District Manager at this location and, if you don’t mind, we’ll have them reach back out to you within 24 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Petsense patron.

The TSC Customer Solutions Team
5401 Virginia Way, Brentwood, TN 37027
877-718-6750 | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 10/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22363204, and find that this resolution is satisfactory to me. The DM reached out to me and, apparently, my information/phone number was in there wrong so that's why it took weeks to get back to me. Not quite sure how when I use my phone number every time I'm in the store to look my account up. Nonetheless, the DM said she'd be having a sit down with the manager and also sent a credit.

Sincerely,

Blake Wethington
Initial Complaint
Date:09/27/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, we have submitted tax exemption application and its been stuck on pending review for weeks..we've followed up for update but no one is responding and we are ghosted...
Business Response
Date: 09/30/2024
Hi Sang,
I sincerely apologize for any delayed responses. When an email inquiry is submitted to our customer solution center we recommend to allow a standard 2 business days, excluding weekends, for a response to be received. I have reviewed your online account and details confirming your online Tax Exemption is currently in an "Accepted" status as of 9/30/2024.

Please be mindful you can begin using Tax exemption online immediately after submitting, however since your submission has been successfully accepted you are now free to receive Tax exemption when shopping online. To use it, please sign into your online account, add items to your account, once ready to complete order ensure to choose the "allow/apply tax exemption" option at checkout before completing your order. If this step is missed, taxes are not automatically removed. Again, I am so sorry for any inconvenience experienced.

Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
5401 Virginia Way, Brentwood, TN 37027
877-718-6750 | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 09/30/2024

Complaint: 22349228

I am rejecting this response because:
we've been waiting for weeks and it is still on pending review..please review account [email protected]

Sincerely,

Sang Nguyen
Business Response
Date: 10/10/2024
Hi Sang,

I am so sorry to hear you are having an issue with your online Tax exemption. Upon review, there are no TSC online accounts associated with the email address "[email protected] ", that was provided. Therefore there will be no online tax exemptions associated with that email.

You can apply your tax exemption to any online order by simply following the steps below! You will need to create an online account with the above email address in order to submit a Tax exemption request.

-Log in to your Customer account at www.TractorSupply.com (if you do not already have an existing account, you will need to create one)
-Once logged in, click on “My Account” located in the top right-hand corner of the page below the shopping cart icon, and then click “My Profile” from the drop-down menu.
-Next, click on the “Tax Exemptions” tab on the left-hand side of your Account page.
-Click on the “Add Tax Exemption” button and you will be asked to provide some basic information before being directed to a third-party site to register, add your tax exemption and upload any necessary forms or information. Once the registration is completed, your tax exemption will appear here and will be available for purchases at TractorSupply.com!
-Please keep in mind you must still complete this process even if your tax exemption is already set up at our stores.

As previously advised, you can begin using Tax exemption online immediately after submitting, however since your submission has been successfully accepted you are now free to receive Tax exemption when shopping online. To use it, please sign into your online account, add items to your account, once ready to complete order ensure to choose the "allow/apply tax exemption" option at checkout before completing your order. If this step is missed, taxes are not automatically removed. Again, I am so sorry for any inconvenience experienced.

The TSC Customer Solutions Team
5401 Virginia Way, Brentwood, TN 37027
877-718-6750 | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 10/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22349228, and find that this resolution is satisfactory to me.

Sincerely,

Sang Nguyen
Initial Complaint
Date:09/27/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 1st I decided to purchase a chicken coop on the Tractor Supply website for pick up. After realizing the box was too big to transport in my car I realized I had to rent a pick up truck to take it home. It was my fault anyway, I didnt read the measurements of the box. I noticed that the box was damaged a little and one side was open but I didnt think much of it, it was a heavy box to transport. The chicken coop was a struggle to get on and off the truck as it weighed almost 200 lbs and I am about 130 lbs and I alone had to get it off the truck. I was relieved that I got it home and was ready to build it two weeks after purchasing it since my chicks were now getting bigger. After building most of the coop I realized that a major part (siding) was missing. I have contacted tractor supply approximately 6 times. Each time they say they will get back to me with a resolution and they never call. I would prefer to get the part instead of getting a different coop since it was a struggle to get to my house to begin with. However the **** is now sold out, they expect me to rent a truck again and return it after they sold me a coop with missing parts. **************** has been probably the worst of any company Ive ever had to deal with. I am still Hoping Ill get a call for a resolution because my chicks still need a home but at this point Ive lost all faith ** them to help.
Customer Answer
Date: 09/29/2024
My purchase was made online at the TractorSupply.com website for pick up at the Tractor Supply store in Jamison PA at 1949 York Rd Jamison PA
Business Response
Date: 10/03/2024
Hi Yelidsa,

I am so sorry to hear there was an issue with your Chicken Coop purchase from the Jamison, PA store location, and receiving the item with missing parts. Due to your purchase being for curbside pick up and there were no delivery requirements at the time the order was placed, we are unable to provide any form of pick up services for the respective purchase. As a result the item will need to be returned directly to the store for any forms of reimbursement. However, this is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.

For further assistance regarding this matter and to make sure something like this doesn’t happen again, we’ll discuss this matter with the District Manager at this location and, if you don’t mind, we’ll have them reach back out to you within 48 hours with an update either by phone or email. As a result of this being an in store purchase, please be mindful the final decisions regarding this matter is up to the District Manager. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.

The TSC Customer Solutions Team
5401 Virginia Way, Brentwood, TN 37027
877-718-6750 | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:09/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order online for 3 t-shirts on 9/19/2024. I notice there is no action to get it filled. I called on 9/25 and spoke with a customer service agent. The agent told me it took longer to fill TSC orders. I asked to cancel but she said she would make a request but it would not be handled until October 7th. If I had been told up-front orders took a long time to process and a cancelation was not an option, I would have shopped elsewhere. The order process should be seamless. I've been a customer for a very long time and I will never place an online order again.
Customer Answer
Date: 09/26/2024
You can cancel the complaint. I got an email stating my order was on the way with ***** Ground. I will wait on it but I promise to never order there again.
Initial Complaint
Date:09/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to make a payment using their website. I have two bank accounts saved. I chose one, and the website glitched somehow and selected the other account. I made a dispute and months later after multiple calls and emails through their website, putting my account in the negative and bank fees, finally someone told me when I called oh they sent out mail twice saying it was declined because you owe the money. I have spoken to multiple people after the date the first letter was supposedly sent and none of them told me that. And I never said I wouldn't pay what I owe. But they need to put the money back they stole from my account that they put in the negative and pay the bank fee. They lady said that's what the notes say and there is nothing that can be done about it.
Business Response
Date: 09/30/2024
Hi *******,

Thank you for contacting the Tractor Supply Customer Solutions Team.

I sincerely apologize for any delayed responses. I am so sorry for any issues youve experienced with your TSC Credit Card and understand how frustrating this can be. For security purposes, the Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. As a result we do not have the ability to make any adjustments to the credit account or any changes to the payments made on the credit. For help with anything regarding your account, simply contact Citibanks TSC Representatives at **************** and request to specifically speak with a manager due to the nature of the situation. Their regular operating hours are Monday to Friday, 8AM to 5PM EST. Again, I am so sorry for any inconvenience this may have caused.

The TSC Customer Solutions Team
**************************************
************ | ******************************
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 10/01/2024

Complaint: 22329392

I am rejecting this response because:
I have already called that number and spoke to them about this. I mentioned everything that happened in my original complaint.

Sincerely,

******* *******
Business Response
Date: 10/03/2024
Hi *******,
As previously advised, for security purposes, the Tractor Supply Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. This means we have no ability or authority to make any account changes as this is done all through **********

Therefore, for further assistance with anything regarding your account, we advise to work with the management team at ******** regarding this matter. A Citibank's TSC Representatives can be reached at **************** during their regular operating hours are Monday to Friday, 8AM to 5PM EST. Again, I sincerely apologize for any inconvenience this may have caused.

The TSC Customer Solutions Team
**************************************
************ | ******************************
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 10/17/2024
The are saying they have no control or authority over their accounts. They use ********* to handle that stuff. I guess I need to redirect my BBB complaint to *********? I have already tried calling them and they won't do anything.
I need some advice on the next best step. Thank you.
Customer Answer
Date: 10/23/2024

Complaint: 22329392

I am rejecting this response because:
This is no help to me at all. I have already spoken to The people at that number multiple times and they were no help. They refused to do anything.

Sincerely,

******* *******
Business Response
Date: 10/25/2024
Hi *******,

As previously advised, for security purposes, the Tractor Supply Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. This means we have no ability or authority to make any account changes as this is done all through Citi Bank.

Therefore, for further assistance with anything regarding your account, we advise to work with the management team at ******** regarding this matter. A Citibank's TSC Representatives can be reached at **************** during their regular operating hours are Monday to Friday, 8AM to 5PM EST. Again, I sincerely apologize for any inconvenience this may have caused.

The TSC Customer Solutions Team
**************************************
************ | ******************************
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:09/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased the riding mower at TSC in ********* off ********** 4/27/2024. On the day we purchased it, it did not start up right away. Unfortunately I bought it anyways. Once it was delivered, it still hesitated to start up. I figured it needed more gas and added some. The tractor was used less than 4 times and never fired up right away. I finally had time to call TSC and they wouldn't help since it was days over 90 days. I emptied the gas tank and added new gas but problem never resolved. We took it to a Cub Cadet repair place and they said there was something wrong with the gas. This occurred over time and had to have occurred from TSC fuel as it was never firing up right. Cub cadet is refusing to cover this and back up their local retail supplier. The repair cost is around ****** and we spent almost 3K for this thing. It's not our fault TSC messed it up as it was new to us and rarely used. I'm extremely upset and want the thing repaired or if we pay for repair we want reimbursement. This is ridiculous
Business Response
Date: 10/10/2024
Hi *****,

I sincerely apologize for any delayed responses. I am so sorry to hear about your experience regarding mower purchase form the *********, ** store location and the difficulties you've experienced with the product. I understand how frustrating this may have been and apologize for any inconvenience experienced.. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.

As a result of this being an in store purchase the Store Manager has the final decision regarding any reimbursement. For further assistance and to make sure something like this doesnt happen again, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.

The TSC Customer Solutions Team
*********************************************************************************
************ | ******************************
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

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Tractor Supply Company, Inc. is BBB Accredited.