Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tractor Supply Company, Inc.

  5401 Virginia Way Brentwood, TN 37027-7536

  
• 

  Del's Farm Supply

  326 Hanamau St Kahului, HI 96732-2423

• 

  Tractor Supply Company

  380 New Hartford Rd Barkhamsted, CT 06063

• 

  Tractor Supply Company, Inc.

  320 Enterprise Drive Pendleton, IN 46064

• 

  Tractor Supply Company, Inc.

  1929 N Greensburg Crossing Greensburg, IN 47240

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been hitting Unsubscribe to all emails to no avail. I've responded STOP, and still receive them. I've called the store where I bought a bag of birdseed and was hung up on. I'm still getting emails in my principal, promotion and spam folders. This has become harassment.

  

  Business Response

  Date: 07/31/2024

  Hello **********************,

  We sincerely apologize for the influx of emails you've been sent.

  A ticket has been created with high escalation to have the emails stop coming to you.

  This will take a few days so please be a little more patient.  

  Again, our apologies for the annoyance and inconvenience.

  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:07/30/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like the money from this order refunded to this account along with a ******************** gift card of some sort for not ever delivering or following up with me in terms of the return in regards to this order. I made the order for *************************** on June ******* and called to confirm I would receiving the order three times since ordering. I was told by two reps that it was in transit. This was and is not true. I never heard anything else and thought my money was refunded. I would like the money I owe for Zip given back to me from Tractor Supply. The amount is attached in the screenshot. I am owed a total of ***** (which is also an overcharge.)

  

  Business Response

  Date: 07/31/2024

  Hi *******,
  

  We apologize for not following up on your order.  The order was lost in transit.

  A refund has been processed and will go back to your payment method within 3-5 business days. You may receive a *** label/packing slip via email, please delete.

  We'll also be creating a gift card for $35.00.  You'll receive an email the gift card was created. Within 24 hour a second email will arrive, that will be the actual gift card.  It will have a gift card number and pin to be scratched off.  It can be used online or in store. 

  In regards to your credit, we do not have the ability or authority to adjust as it violates your privacy laws.

  Thank you,

  The TSC Customer Solutions Team
  *************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 07/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 24, 2024 went to TSC and they had advertised a $50 statement credit with opening of new credit card. I opened the account with a customer *** and made an initial $74 purchase. When the credit card bill came due there was no credit. I disputed the charge and the store refused to admit the correct amount. I called the store and they said it could ***********-8 weeks. It has now been 3 months. I have talked to the manager of the store multiple times. She has admitted the promotion and lied multiple times about when/if the credit would be issued. The credit card refuses to dispute the charge and has now added $70 in fees. Both the store management and the credit card refuse to help.

  Customer Answer

  Date: 08/09/2024

  Replying to message from *************************. I have not heard from the company and they have done nothing to resolve the issue. They advertised $50 credit for opening a credit account and never issued it, despite phone calls where they repeatedly promised it would appear. No manager actually takes responsibility.

  

  Business Response

  Date: 08/15/2024

  Hi *****,
  

  I sincerely apologize for any delayed responses. Per the terms and conditions advertised on the TSC website, it is explained that the $50 reward is provided to customer's in their ********* club accounts and not a credit to their bank statement, once all requirements are met. I have sent a $50 electronic gift card to the provided email address as a one time courtesy due to misinformation and inconvenience experienced. 
  Additionally, I am so sorry for any issues youve experienced with your TSC Credit Card. For security purposes, the Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. Therefore, we are unable to make any changes or adjustments to one's credit card account. For help with anything regarding your account, we recommend to please contact Citibanks TSC Representatives at **************** and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST. 

  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  
  

  Customer Answer

  Date: 08/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a Cub Cadet riding lawnmower, a year ago in ******, and a protection plan with it, it has a manufactures warranty for 5 years. Our problem is that it needs repair that is covered under the manufactures warranty but no one is responding to the complaint, my riding mower has been broken sown since 7-16-2024, I have contacted power plus (asurion) about this on numerous occasions, they have said that someone will contact us about repair but no one has as of yet, that's been 10 days ago we have called multiple times and have not had any resolution. they keep saying that CXN which is a company that handles the assignment to local service centers will call us for a location to have it picked up and repaired, and they have not been in contact either, there number is **************. I have called a cub cadet dealer company's name is ************************ located in ******** there number is ************ and no one is answering the service number. I'm so disgusted with this, i was hoping that you could find a resolution to this problem. Please Please, help. My grass is growing I have 2 and a half acres.

  

  Business Response

  Date: 08/14/2024

  Hi ****,
  

  We are sorry to hear about the difficulty you're having with the service center in *********

  You will need to continue to work with Asurion to have the Power Plus warranty applied.  We have reached out to their escalation team with what is going on and your information to further assist and have someone contact you.

  We did do a search and located another service center.  Please contact the following: 

  The *************** Corporation
  ******************************************
  **************

  The TSC Customer Solutions Team
  ******************************************************************************************
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:07/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9th I placed an order for a Cub Cadet 54 in. 23 HP Gas-Powered Ultima Zero-Turn Mower, ZT1-54 P. When I ordered the Mower it had me setup a delivery date and time. The date selected was July 19th. My credit card was charged for the full amount plus tax for a total of $4,713.99. I called for an update as the order didnt arrive on the agreed date and time and was told the order had not been shipped. I was also told it was not tractor supplys problem and I should contact the shipping company. The shipping companies information was never given. The customer service representative from ********************** said they could not refund my money. They didnt know when the mower would ship or arrive and said there was nothing they could do and hung up the phone when I asked them to help contacting the shipping company as I was never giver that information from tractor supply during the ordering process.

  

  Business Response

  Date: 07/25/2024

  Hi ***,
  
  I sincerely apologize for any delayed responses. Once an online order is placed and shipped, we advise to allow 7-14 business days for the delivery to be made. Any provided delivery is expressed as an estimated delivery due to the possibilities of unforeseen circumstances. 
  
  I have reviewed your online order details and tracking, confirming your order was successfully placed and has shipped via common freight carrier with *** Logistics. Your PRO (or tracking #) is *********, as of 7/25/2024 the tracking has been updated to advise your item is currently in transit and located in ***********, ** at this time. You can check the status of your delivery on the *** Logistics Tracking website! Simply copy and paste your tracking number into the search box (be sure there are no extra spaces) and click Track to view any recent updates on your orders delivery status.
  
  As a result of the inconvenience, I have processed a refund for the full shipping cost from your online order. Please keep in mind that refunds back to credit cards are not always immediate and generally take around 3-5 business days depending on your financial institutions processing time. If your order was paid for using PayPal, it will be refunded to the PayPal account. For orders where a Tractor Supply Gift Card was used as the form of payment, a Tractor Supply eGift card will be issued to the email address associated with the order. Again, I am so sorry for any inconvenience experienced.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:07/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number ********** I have made two attempts to contact tractor supply about this matter. The first phone call I was hung up on. The second phone call a supervisor refused to take my call.Last week I made an order for pickup. My order total was ******. I used 5 $20 rewards making my order total to be paid 4.32$. When I picked my order I was informed they only had one bag of chicken feed making the new total $*****. Tractor supply used 4 $20 coupons to pay for this order and still charged me $4.32,even tho the 4 $20 coupons totaling $80 would of covered it. Why wasnt the order paid for with the $80 of rewards? In my opinion this is a scam to steal peoples rewards. The websites inventory was wrong. If I would of know this my order would of been ***** and I would of paid nothing. Put they have setup their website to purposely ***** the customer. To date I have still not been refunded for the 5th $20 reward. I would like to be refunded the 5th 20$ reward plus another $20 reward for the 4.32 I shouldnt have been charged plus the hassle.

  

  Business Response

  Date: 07/25/2024

  Hi *******,
  
  I sincerely apologize for any issues experienced with your online order item being cancelled and losing your $20 reward. I have reviewed your account details confirming your $20 reward loss due to cancelled item was automatically added back to your *************** account in the form of 2000 points on 7/25/2024. Whenever an online order item cancels if a reward was applied, it will be re-issued to the respective ************** account in the form of points.
  
  As for the $4.32 charged, I have successfully processed a refund for the amount from your online order as of 7/25/2024. Please keep in mind that refunds back to credit cards are not always immediate and generally take around 3-5 business days depending on your financial institutions processing time. If your order was paid for using PayPal, it will be refunded to the PayPal account. For orders where a Tractor Supply Gift Card was used as the form of payment, a Tractor Supply eGift card will be issued to the email address associated with the order.
  
  Well address this issue with our Operations Team and confirm the proper steps are taken so we can prevent this from happening again.  Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 07/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a medium hive box from Tractor Supply *******, ** 7/5/24. The hive box was packaged damaged (the side of the hive box was broken and packaged broken). Today was the first opportunity for me to return the item to the store; however, Thai the store associate refused to return the item. I ask for the store manager (*****) but she refused to address the issue. I contacted customer service; however, they *********************** representative) stated no action can be taken on their part because it is soley at the discretion of the store associate and manager.

  Customer Answer

  Date: 07/16/2024

  Tractor Supply, ********************************************;

  

  Business Response

  Date: 07/25/2024

  Hi ****,
  
  I sincerely apologize for any delayed responses. I am so sorry for any issues you have experienced in reference to your attempt to make a return in store at the *********, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  
  As a result of your purchase being made in store, a refund would have to be processed in the store within our 30 day return policy period. We are unable to refund in store purchases on our side. Therefore, for further assistance and to make sure something like this doesnt happen again, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 07/27/2024

   
  Better Business Bureau:
  
  I expect a call from the store manager no later than Sunday, July 28, 2024. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/24/2024 placed order online in store in the amount of $46.10 then it was canceled on the 26th and never got my money back even after I've called ************ a few times , It's July 9th now and they say that they're still working on it . I've taking proof to the store so they can faxed it to the customer solutions ***** I've even said store credit would be ok still nothing Thank you my home # is ************

  

  Business Response

  Date: 07/11/2024

  Hi *******,
  

  I sincerely apologize for any delayed responses or issues you may have experienced in reference to your online order, **********. Upon review I have confirmed your order was in fact successfully cancelled and you were not charged as a result of the online order verification process not being completed at the time the order was created. The following authorization ID: *********** and authorization code: ****** provided confirmation for the respective purchase transaction confirming you were not charged and the pending authorization would've been removed by your financial institution back in May of 2024 after the order was cancelled.
  
  If you are still seeing a charged for the respective order, we advise to work with your bank or financial institution directly, providing the above authorization numbers and filing a dispute if needed. Again, I am so sorry for any inconvenience experienced. 
  
  The TSC Customer Solutions Team
  *************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i made a online order thru Commerce Ga Tractor supply in march 2024. Part of the order was delayed so i had to have my material and found it at another tractor supply in ******** Ga which had it in stock. They were supposed to credit my card when i picked up the other part of order. They supposedly got that handled thru customer service that day. As of today i still have not gotten a credit for fence that i never received from online. It seems that the Citibank tractor supply card ** is pointing fingers at the actual store and the actual store is having a hard time with getting them to finalize the credit? Here is info .Order Details Order Number: ********** Order Date: March 28, 2024 Print SKU:1119446 Red Brand 330 ft. x 47 in. Square Deal Woven Wire Field Fence Product Thumbnail Quantity: 1 Price: $229.49 Subtotal: $229.49 Status:Picked up By Customer( This never Happened)Track your package Ship to Store Arrives Tue Apr 2 ************************************* Pickup Person:********************* ************ *****************************************

  

  Business Response

  Date: 07/09/2024

  Hi ******,

  I sincerely apologize for any issues and inconvenience you have experienced regarding a refund for item SKU:1119446 from your online order due to not receiving the item. I am so sorry for how lengthy and frustrating this process may have been. I have reviewed your online order and information provided locating an open case you have with our Customer ***************** *****************************. As of 7/9/2024 a refund has been processed in the total amount of $345.54 for the respective item not received from your online order and including the cost of shipping as a courtesy. Please be advised that refunds back to credit cards are not always immediate and generally take around 3-5 business days depending on your financial institutions processing time. Again, I am so sorry for any inconvenience experienced. The Store has also acknowledged the issue, so it can be addressed as needed and to help prevent something like this from happening again. 
  
  The TSC Customer Solutions Team
  *************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 07/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Tractor supply has given my money back as of 07/11/2024. Thanks.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a same day delivery. The delivery was dropped off on the land/street in front of my home. Not delivered to my property. It was then taken due to not being on my property. When I called customer support, I was dismissed by both the agent and supervisor. Tory and ******. I called the store location & dismissed as well. I should not be liable & billed for lack of delivery practice by thier 3rd party. As an injured veteran household-deplorable.

  

  Business Response

  Date: 07/10/2024

  Hi *****,

  I sincerely apologize for any inconvenience experienced. When an online order is created deliveries are standardly made curbside or close to the house. I have reviewed the details of your respective online order **********, confirming the delivery was successfully made on 7/2/2024. based on the respective order details and delivery address. As previously advised by our customer solution department, we do not cover stolen products. Therefore for further assistance we advise to please file a police report and continue to work with the local authorities. Again, I am so sorry for any issues you may have experienced. 
  
  The TSC Customer Solutions Team
  *************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21935388
  
  I am rejecting this response because: 

  I am immediately filed a police report.  The delivery being left on public property which is not a curb or my property.  

  I don't care for your legal advice or excuses.  If the items would have been left on my actual property or drive way, I would only be upset with the individuals that took the delivery items.  Your company left the items where trash is put for pick up on the public grass domain.  My fence, drive way & door are very clear to the naked eye.  Simply won't shop tractor supply again.

  
  
  Sincerely,
  
  *************************