Business Profile

Farm Equipment

Tractor Supply Company, Inc.

Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

443 total complaints in the last 3 years.
157 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/07/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to pay and set up my Credit card online and I keep being told there is a security issue apparently.Been going back and for days I just received my card today and called and again they can't help me. I have to wait for a call. I'm literally trying to pay my credit card why is this so difficult. Never have I had issues setting up online and it trying pay my bill. I just want to pay my bill
Business Response
Date: 06/11/2024
Hello **********************,
We're sorry to hear that you've been having problems making a payment for your TSC card.
We ask customer's go to our credit center at the bottom of our website. Once on the next page, scroll to the bottom to register your card and proceed from that point.
If you're still unable, please contact our Customer ******************** at ************ and we can walk you through and troubleshoot live.
Our hours are 7 am to 9 pm CST
Thank you,
The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:06/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 24 I placed an order for an outdoor rabbit hutch only for the order to randomly be canceled. I called to get it sorted out and got told some nonsense excuse of "We reached out to your bank and they told us the billing address you provided does not match their records." Got it somewhat sorted out but had to place another order for the product. This time I received an email and text notification that the order was received and the money was immediately taken out. Between bills and other financial obligations by May 25 I had around $90 left.I checked my online banking app on May 27 and saw that I had over $200 which made zero sense to me but I quickly realized that Tractor Supply had refunded me but I never received any communication that the order was canceled. I continued to check my banking app for the next 3 days and Tractor supply still hasn't pulled the money so on May 30, I have an unexpected expense come up that I needed to take care of so I do. When I check my mobile banking app later that day, I see I'm now in the red because Tractor supply took the money back. I've tried to resolve this issue and I'm just running around in circles now.This is now the fifth time I'm telling Tractor Supply to just cancel my order and refund my money back because at this point I don't even want the cage. I just want this whole experience to be over with.
Business Response
Date: 06/03/2024
Hi *******,

I sincerely apologize for any delays or inconvenience you have experienced. I understand how frustrating this process has been in reference to getting your requested order cancelled. Once an online order is placed we advised per the TSC website we are unable to cancel the order outside of the 59 minute window after an order is created. As a result we were unable to cancel the order at the time of your request which lead to the shipment of your online order. Upon further review of the online order, it has been delivered to your home address as of 6/1/2024. We have initiated the return process in order to process the requested refund. Please feel free to return the item to any local TSC store or by shipping it back with the provided free return label.

Additionally, I have address this issue with our Operations Team and confirm the proper steps are taken so we can prevent this from happening again. Again, please accept our deepest apologies for any issues experienced at this time.

The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 06/03/2024

Complaint: 21785810

I am rejecting this response because: I spoke to a representative on May ******************************************************************* as the package had not been delivered to my house. Honor my refund, I'm not wasting my time and gas to return a package you very easily could've intercepted. I've already contacted my bank about the charge so one way or another, I'm getting my money back.

Sincerely,

*************************
Business Response
Date: 06/07/2024
Hello **************,
We do understand the frustration and inconvenience.
Please confirm if the hutch has been received.
If it has been, it will need to be returned for the refund to be processed.
Thank you,
The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

Customer Answer
Date: 06/07/2024

Complaint: 21785810

I am rejecting this response because: You're not sorry for shit! When I called customer service (reference number ******** she confirmed that my order was going to be cancelled and my money would be refunded. I'm not confirming a **** thing with you, you're confirming my refund for my CANCELLED ORDER. I've already initiated a chargeback, I have to receipts to back up my claim that I tried resolving this issue with you privately. One way or another I'm getting my money back.

Sincerely,

*************************
Initial Complaint
Date:06/03/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 29th, I received a call about a payment due on my Tractor Supply card that I was unaware of. The total bill was $86.01, which included a $30 late fee. I told the person who I spoke to that I did not receive that **** and would be happy to pay for the items I purchased but did not agree with the late fee (53% of the overall transaction). The *** got a manager or someone else on the phone to help and she agreed to waive the $30 late charge. I paid the $56.01 over the phone at that time and asked that my account be closed with a ZERO balance. Fast forward a couple months and I start getting calls from an unknown number and when I answer, no one was on the line. I eventually blocked the number assuming it was telemarketers. Then I get voicemails from Citibank thanking me for being a customer and they are trying to collect a debt. I check my regular Citibank card and it is fine, so again I thought it was a fraud call. Fast forward further, I get a credit report stating I have an overdue account with ******************** (ie CitiBank). I called today and now there is a $129+ overdue balance on the account.... an account that is CLOSED. I am currently on the phone with someone in the escalation department and being told the late fee was waived... but not until the following month.... after another late fee and interest was added on top of the late fee!!! Citibank has caused a 39pt drop in my credit score with this issue. ****** with the escalation team was GREAT and was able to see the error and got confirmation from above that this was indeed a CitiBank error... not mine. In the meantime, a loan I am in process of getting is going to cost me more because of this credit score issue! Who pays for what the bank error costs me???
Business Response
Date: 06/03/2024
Hi *****,

I sincerely apologize for any issues you have experienced with your TSC credit card account. I understand how much of an inconvenience and frustrating this has been for you, in addition to the importance of the effect on your credit report. For security purposes, the TSC Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. We do not have the ability to make any changes to any credit accounts or reports. For help with anything regarding your account we recommend to continue working with Citibanks TSC Representatives directly. Again, please accept our deepest apologies for any issues experienced.

The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 06/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and while it would have been better to offer more than a typical boiler plate response and actually offer an avenue to make restitution or apology. Since I do not feel my complaint will ever "really" be address, I do not wish to waste more time than I already have on this issue.

Sincerely,

*****************
Initial Complaint
Date:06/03/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 29, I went into this establishment to bathe one of my German shepherds. I went to pay and ****** while ringing me up she asked my wife if she could pet her. My wife responded, "I would rather you not"). (this has happened on several occasions and always gets offended. I filed a grievance on this store, resolution has not been made or even attempted to be made.I have called numerous times to follow up and I get told to call the store manager where it happened and that someone would reach out to me and its been a month and no-one has reached out. I was embarrassed, as this action wasnt even called for.
Customer Answer
Date: 06/03/2024
Brookhaven Mississippi
Business Response
Date: 06/11/2024
Hi ************,
We apologize for no one following up with you via your calls to our Customer Solutions Center.
We have taken the proper steps to alert both the Store and District Manager to reach out to you regarding the Pet Wash stations not being tidy.
Unfortunately, we cannot keep teammates and customers from asking to pet your dog, it is a natural animal lover instinct to want to pet.
Again, our apologies for the negative experiences you've had with us. Hopefully we can turn this around. Please give management ***** hours to respond/reach out.
Thank you,
The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 06/11/2024
NOONE from that store or upper management reached out to me. They called the law on me !!!
Initial Complaint
Date:05/29/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a gun safe. The clerk offered ***** off for applying for credit card stating that when I received my statement I could just pay it off in full and save ***** on the safe. I did so. The statement came six weeks later with interest charges of ***** and some change. I paid the ******* and called stating that I shouldnt have to pay any interest as the statement was conveniently sent after interest had already accrued. At best this is predatory. I called the office where they did adjust my interest down but said I still owed *****. This is unacceptable and predatory. I tried to resolve but still they say I owe. I sent the ******* and expect to pay no more.
Business Response
Date: 05/29/2024
Hi ***,

I sincerely apologize for any issues youve experienced with your TSC Credit Card. For security purposes, the TSC Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. Nor do we have the ability to make any billing adjustments to remove any applied fees. For help with anything regarding your account, simply contact Citibanks TSC Representatives at **************** and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST.

As for the $50 reward, this is a $50 reward to qualifying *************** account that have met the promotion requirements, and not a credit to your bill. I sincerely apologize for any misinformation or confusion regarding the expected reward. The requirements at the time to receive the reward required each customer to be a member of the ***************, make a qualifying purchase of $50 or more before taxes and to use standard financing. Upon review you are not a member of he *************** at the time the purchase was made, not meeting the needed requirements for the $50 reward.

As a one time courtesy, we have sent a $50 electronic gift card to your email address provided, due to the inconvenience experienced and misinformation. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.

The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:05/22/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The policy of Tractor Supply Company, per the policy listed on the corporate website, is to price match any competitors online or instore pricing. I went to the store located in ******************, store 416, and was told by employees that the store does not price match anything from any store. I explained to the staff what the policy states, and they informed me that their district manager has made it very clear that they are not to price match anything. This is completely false advertising. I think its important to know that I was asking them to price match another tractor supply store in a neighboring area, the next closest store to this location, they still refused. People should not spend money at tractor supply because this is nothing more than a scam to get you in the door and then refuse to honor the advertisement and policy. It is also bad business, and farmers like myself already have a hard enough time with rising costs and when you advertise something you should honor that advertisement, period!
Business Response
Date: 05/23/2024
Hi ****,
I sincerely apologize for any inconvenience experienced at this time. I have reviewed the details of your complaint and have looked into the price match policy for in-store purchases. Upon review, it has been confirmed the price match policy differs depending upon the specified TSC store location and requires the competitor store to be within a 20 mile radius , with the Store Manager having the final decision on pricing. On 5/20/2024 we received confirmation from the District Manager, who advise he contacted you informing you on the above in store price match policy and details, which is also advertised through signs posted upon entering the TSC store location. Again, please accept our deepest apologies.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 05/28/2024

Complaint: 21737567

I am rejecting this response because: Actually there is NO signage at the store thats states within ****************************************** 30 miles and also stated that there was no signage, that It was kinda the rule. I have screenshots, dated, from the tractor supply policy that was advertised online, while in the store, on the day in question (Which I can provide). No where does it state that there is a mileage requirement. It states the policy and the exceptions. Your response was an out right lie. After receiving the response I feel I have no choice but to also file a complaint with the Kentucky Attorney General for falsely advertising the price match and provide them the screen shots of the policy and the exceptions of the policy. Its pretty bad when a company this large doesnt have honesty at the top, and instead of admitting the mistake, coaching bad district management, and honoring your advertisement, you flagrantly lie about the policy when its clearly written in black and white.

Sincerely,

***********************
Business Response
Date: 06/03/2024
Hi ****,
I sincerely apologize for any inconvenience experienced at this time. As previously advised the price match policy for in-store purchases are respective to local store pricing only. Upon confirmation the price match policy is specific to each TSC store location and differs in store from the online price match policy. The in store price match policy requires the competitor store to be within a 20 mile radius and with the Store Manager having the final decision on pricing. On 5/20/2024 we received confirmation from the District Manager, who advise he contacted you informing you on the above in store price match policy and details, which is also advertised through signs posted upon entering the TSC store location stating price match is for local stores only. Again, please accept our deepest apologies.

The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:05/22/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a brand new mower from tractor supply a club cadet 54 inch paid almost $3,700 for it. And the front in squeaks so horribly bad I cant bear it it even with the throttle up and the blades images its just louder louder. And I called the place I bought from where it was delivered from. they did an awful job at that even delivering I didnt get a ****** having to print is an expense not that big I cant do. It should come with I had to pay them $149.00 to deliver it right along. Thats. It the main problem its that awful squeezing I mean I can drive it pretty well throttle open wjat you suppose to run it. And its ****** under that squeaking noise. Its not nap its brand new just bought iit them to say sets in weather cant fake it back, Theo **** guy said put grease in it. Wjy wants it grease you put it together. When what does that have to do with people on the house saying how loud it is thats no goo.
Customer Answer
Date: 05/23/2024
Brand new delivered to me on a day I asked them not to, it was my moms funeral least have the respect for what I ask. Considering I pad full price down no payments full $3,700 *** ripped off $149.00 to driver 10 miles what a company. And you know what Im missing the ****** you know what next day I found it 80yards away fro my house in a mud hole it looks like the phots so badly wet it came apart when I pulled out out of the half open black plastic. You can see thats a new mower! Paid up front at once delivered wrong and the rum dum ***** who delivers it ,is to dumb to think to put in mail box or tie to it when the wind is blowing 15 miles an hour. How about this deliver on a day I ask when I am at home! And no I dont want their sloppy seconds cheap mans cheap skate pdf print off. Im not a cheap skate buying a used mower this is a new one I want to be treated like I am a customer not a dog! They messed up two times the guy yelled at me on the phone! Forget they arent going to make it right I called club cadet was left on hold a hour and 25 mins but you know wkat they are going to send me a new one. The tractor supply in ***** can take their printed out pdf and you know what with it. And goes for the main office too they are just as rude. So sweet before I bought them act like that. Needs made aware of not about getting even im that business people pay upfront be ripped off $149 on shipping to me 10 miles shoud be treated respectfully. And get it right! Ill not buy a coke or a water if I was thirsting to death from that place ever again!
Business Response
Date: 05/23/2024
Hi ****,
I sincerely apologize for any delayed responses or inconvenience experienced at this time. I am so sorry to hear about your experience regarding your purchase of a Cub Cadet Lawn Mower for delivery from the *****, ** store location. I am sorry to hear about the issues you experienced in attempt to get the squeaking noise addressed at your local TSC store. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
To make sure something like this doesnt happen again, well discuss this matter with the Store Manager ***** at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Please be mindful due to this purchase being delivered from your local TSC store you are also free to contact the local store directly and work with the Store Manager ***** if you prefer. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.

We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 05/24/2024
If squawks so badly as well I cant stand it! Put so graze on it!! It was brand new that *** the manure is enough to make any one imfurited. The guy who delivered should not be allowed to even deliver pizzas and the miami store should be shut down and inspected! 1st thing I got on the lawn mower it is awful loud and when I drive I cant ever stand to listen to it its so loud it goes over the mower I called frost on it. Miami store they are left out side well we cant take it back! Well I put grade on it it stills loud as hell!!! And the ****** was just stupid none of it is my fault I was ripped off on delivery dropped the ****** or left it to blow away. And its loud as h*** to take all the enjoyment out! Miami manger who ever it was, just was rude as hell! Both times well we cant take it back then the ****** print one out sloppy seconds I just bought a brand new mower and paid it all at once! I paid it all of considering for that stupid booze to leave my ****** in a mud hole my moms funeral was that day I told them not to driver that day. And the squeaking is unbearable! I pad up from o payments and $149 to ***** 10 miles I think I taking this to smalll claims if I do not get satisfaction. For the records miami cma take it back if they dont think they can they are delusional sent me a bad item I s*** up anoint the squeak I greased it drove it today and it you know the grease dont work! Just as miami ******** and ********* put grease on it. And TN store was not to friendly either! That Miami guy raised his voice at me! **** on Tractor supply you test me like a ***** you are the crooks I want it fixed Im going to small claims!!!! And ************ see him I will tell him whe he can go take that mower and tore up ****** and eat it! Then he can shove it! I am so angry it unreal I will never buy a like I dad a pop or water if I was thirsting to death! S**** TRACTOR SUPPLY YOU ABSOLUTELY SK! And it should not ever had to come to this the squeaking was ignored and the ****** was too. Hey I got a loud annoying mower the front end sounds were than ever I used it a little once and tried today no grade isnt it and the ****** pint it off a pdf cheap skates lousy company! Well you did make me walk away cussing! AND FOR THE RECORDS I WILL RECORD A VIDEO OF ME MOWING *** AEMD OT TO YOU ALONG WOTJ THE ***** PHOTO, MY AUNT HEARD IT OVER THE **** IN OKC LIKE I HEARD IT ITS SO LOUD!! IT DID IT AS SOON AS I STARTED IT ON DROVE IT! THEN I TURNED THE ***** ON AND WHEN THE ***** IS ON, IT GETS LOUDER! ITS A POS!!!!!!!!!! NOT CLUB CADED IN GENERAL MY ***** IS NO GOOD. HAVE YOU EVER HEARD OF A MANUFATURE DEFECT HOW ABOUT **** I TAKE IT TO A ***** GIY YOU PAY THE **** WHY AHOUD I I WAS THE ONE RIPPED OFF!!!! TKAE IT TO TRACTOR SUPPLY OH PUT GREASE ON IT IT LEDFT OUT SOXE CANT ROAE OT BACK PRINT ME OFF A ******! Tell ***** I sad he can go to hell!!!!!! Send me a link to upload a video I want it taking care of or I am going to small claims!!!!

Customer Answer
Date: 05/27/2024
I need to up load a video of the squeaking its so horribly loud I cant stand to use it! ***** whoever his name is, his response well we cant take it back put some grease on it! Same as the same complaint with the squeak thats so annoying! Is it my fault they sell me a botched manufactured defect mower?? And not may of them have made an effort to make it right! If you pay something off all at once no payments you pay $149.00 for delivery, you ask not of the day you bury your mom , and they do it anyway! And the delivery man drops the ****** after you wondered where it is! And you find it the next day *********** a mud hole you call they raise there voice print *** fc a cheap mans used buyer sloppy seconds PDF FILE!! Then and have a squelch so load in the front end. You know the squeaking I have mentioned 5 times as well as the ******! The squeak is so annoying you cant bear it to use it! And all they can say Im sorry I dont want their fake apology sorry is like a way to get out of something you wronged someone for! Example read the feedback on BBB and look at their ratings on BBB it is awful as bad as EBays! Sorry isnt fixing it! I told you everything what else can I say?? Except that I was sold a lemon that I was ripped off! I want another mower or my money back! Or I going to small claims help me if you can all I ma say! I have answered their responses. Like ever since covid people arent what they once were they have no values or trust, they are more lazy dishonest stores have awful hours the and you have to admit it has gone to hell! And Tractor supply in ***** ******** is a disaster no one should buy anything like a mower off them they are no good! And the main office in ** is on their side, so they arent much better! I am in the right they are in the wrong! What else can I say?? I have said it! I want a refund take it back or another or Im going to small claims court! Ill give it till June 3rd
Customer Answer
Date: 05/29/2024

Complaint: 21716024
I need to up load a video of the squeaking its so horribly loud I cant stand to use it! ***** whoever his name is, his response well we cant take it back put some grease on it! Same as the same complaint with the squeak thats so annoying! Is it my fault they sell me a botched manufactured defect mower?? And not may of them have made an effort to make it right! If you pay something off all at once no payments you pay $149.00 for delivery, you ask not of the day you bury your mom , and they do it anyway! And the delivery man drops the ****** after you wondered where it is! And you find it the next day *********** a mud hole you call they raise there voice print *** fc a cheap mans used buyer sloppy seconds PDF FILE!! Then and have a squelch so load in the front end. You know the squeaking I have mentioned 5 times as well as the ******! The squeak is so annoying you cant bear it to use it! And all they can say Im sorry I dont want their fake apology sorry is like a way to get out of something you wronged someone for! Example read the feedback on BBB and look at their ratings on BBB it is awful as bad as EBays! Sorry isnt fixing it! I told you everything what else can I say?? Except that I was sold a lemon that I was ripped off! I want another mower or my money back! Or I going to small claims help me if you can all I ma say! I have answered their responses. Like ever since covid people arent what they once were they have no values or trust, they are more lazy dishonest stores have awful hours the and you have to admit it has gone to hell! And Tractor supply in ***** ******** is a disaster no one should buy anything like a mower off them they are no good! And the main office in ** is on their side, so they arent much better! I am in the right they are in the wrong! What else can I say?? I have said it! I want a refund take it back or another or Im going to small claims court! Ill give it till June 3rd
Business Response
Date: 05/29/2024
Hi ****,
I sincerely apologize for any delayed responses or inconvenience experienced at this time. The store Manager at the *****, OK store location has expressed they have contacted you at the provided phone number on multiple occasions with no answer, and are unable to leave a voicemail due to a full mailbox. Being that the respective product was purchased online specifically from the *****, OK any form of reimbursement has to be handled through the store. To provide you with further assistance, due to difficulties the Store Manager is having getting in contact with you they asked to please reach out to them directly by contacting or visiting the *****, OK store. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.

Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Business Response
Date: 05/30/2024
Store manager went to customers house fixed issue on mower customer was happy
Customer Answer
Date: 06/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Customer Answer
Date: 06/05/2024
Just drop it worked out good enough
Initial Complaint
Date:05/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
pls see attached
Business Response
Date: 05/23/2024
Hi *****,
I sincerely apologize for any delayed responses or inconvenience experienced. Upon review we are not seeing any documents attached with this complaint. We want to do whatever it takes to help so please let us know if you still need our assistance.
We are passionate about serving our customers and appreciate the opportunity to be here for you.

Thank you so much for choosing Tractor Supply Company.

The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:05/16/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Wednesday, May 15, 2024 I paid for dog food. The total was higher than I expected and after I paid I went into the store to check the price on the shelves. The price was different. The cashier told me that she had to ask permission to give me a refund. The shift supervisor / manager said it was fine to give me a refund. I asked about the prior week since I had me receipt from that transaction. The supervisor said it was fine to give me the difference. The cashier made a mistake and needed the supervisor's help in order to refund me. When the supervisor appeared, she then told me that she wasn't going to refund me and that she didn't know what the prices were last week. I asked her why she stated ten minutes ago that it was O.K. and now because of a cashier's mistake she is not honoring her word. The supervisor still claimed that she doesn't have to honor anything and she doesn't have to give me a refund. I let her know that this is very poor business practices and I plan to file a complaint. She shrugged her shoulders and started to walk to where the mispriced product was located and started to remove the price tags from the shelves.
Customer Answer
Date: 05/22/2024
The Tractor Supply store is located at: *********************************************. Their phone number is ************.
Business Response
Date: 05/30/2024
Hi ********,
We spoke with the Store Manager and confirmed a price change, unfortunately higher has been initiated in the month of May.
We do understand today's times, people are needing to watch their budget more than ever, and appreciate it.
We are unable to refund for the last 6 months to the previous year as price changes do happen annually.
We do see that you the 8lb bag of 4Health was refunding correctly, twice.
We do apologize for any negativity you felt during your experience and see that you are still shopping with us and thank you for that.
Thank you for being a loyal customer.
The ********************** Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 06/04/2024

Complaint: 21717864

I am rejecting this response because:
I did not receive two refunds. I only received one. The afternoon supervisor changed her mind with the second refund and said that there is nothing I can do about it.

Sincerely,

***************************
Business Response
Date: 06/09/2024
Hi ********,

I sincerely apologize for any delayed responses. I am sorry to hear about your experience at the *************************************** store location regarding price increase. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention. Their are various aspects that goes in to the price change of a respective item. We will be sure to escalate your feedback on the matter to the respective department.

Additionally, The Store Manager has confirmed they will be glad to honor a refund for the price difference of $1.06 that was not provided to you at the time of your visit on 5/15/2024 due to an issue during checkout. I have additionally sent a $15 electronic gift card to the email address provided due to any inconvenience experienced. Again, I am so sorry for any issues you may have experienced.

The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 06/21/2024
I did respond. Tge company NEVER gave me a refund for the 2nd purchase. The night supervisor told me that she changed her mind an refused to offer me a refund. I replied weeks ago about this situation. Tractor Supply should not be selling product higher than what the prices that are marked on the shelves.
Initial Complaint
Date:05/09/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
created an account with ********************** credit card for 48month 0% APR for ***************************** February. Realized I've went over the limit of ********************************************************************************************* February. March auto pay took ****** not 84 dollars from my bank account. Called in and disputed took 2 and half weeks to get the 109 dollars back. In doing so they raised My fixed rate for *** to 114 dollars to cover the 109 they charged me back says my account does not support that. Come now your auto pay stole money and now I'm having to pay that stolen money back to get back down to the 84 dollars.
Business Response
Date: 05/12/2024
Hi *****,
Thank you for contacting the Tractor Supply Customer Solutions Team.
I sincerely apologize for any delayed responses. I am so sorry for any issues youve experienced with your TSC Credit Card and understand how frustrating this can be. For security purposes, the Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement to make any changes/adjustments to a credit account. For help with anything regarding your account, simply contact Citibanks TSC Representatives at **************** and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST. Again, I sincerely apologize for any inconvenience this may have caused.

The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

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