Business Profile

Farm Equipment

Tractor Supply Company, Inc.

Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

442 total complaints in the last 3 years.
156 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
05 March ordered 3lb live bees.22 April shipped from **** 23 April arrived dead, refused delivery.Have contacted tractor supply several times, they will not confirm refund or replacement.
Customer Answer
Date: 05/08/2024
Received 3 lbs live bees yesterday. I no longer have a problem with my order. However, there was no advance notice it was shipped, or delivery date. If nobody was home, and I was not, we would still have a problem and more dead bees.
Business Response
Date: 05/08/2024
Hi ******************,
We apologize for the original delivery not being viable.
You spoke with a representative on April 23rd.
A replacement was sent and delivered yesterday, May 7th via *** tracking number 1Z59138E0144548096.
We will also follow up on the original ticket so we're able to receive your response quickly.
Thank you,
The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:04/25/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 04/04/2024 I purchased a producer pride chicken coop sku ********* from tractor supply in ************. After renting a trailer to pick up and deliver it to my house we waited approximately 2 weeks to assemble it due to going on vacation. we started the assembly on 04/19/24 and from the very fist part to the last part we had nothing but issue. Several of the boards that were included were either cut too short or too long. The double door is ****** at least 2 inches shorter on the to-then the bottom leaving a big gap. the plastic flooring is cut a lot smaller then the osb board meaning that we can't wash the floor because the osb(which is not water proof material) is going to rot. So removing the plastic will require removing the nesting boxes. One of the nesting box roof supports is 1 inch shorter Making it impossible to attach to the coop so we had to improvise and purchase a section of lumber that can reach. This is 500lb coop that we Can't load back onto a trailer and bring it back to tractor supply either assembled or dissasmbled. I have sent 2 emails to tractor supply via their website and no one has messaged me back. After reading hundreds of bad reviews of this coop we realized most buyers have had the same issue and tractor supply continues selling them . I shop at tractor supply on a weekly basis and this is the first issue I have ever had with an item . we purchased the coop because it was on sale but now regret the purchase and are stuck with an item we can't return . I have tried to upload pictures as evidence but it states file is too large to upload
Business Response
Date: 04/29/2024
Hi *****,

I sincerely apologize for any delayed responses or issues you have experienced at this time. I am so sorry to hear about your experience regarding the quality of your Producers Pride Chicken Coop purchase at the *********, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.

To make sure something like this doesnt happen again, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.

We are passionate about serving our customers and appreciate the opportunity to be here for you.

Thank you so much for choosing Tractor Supply Company.

The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

Customer Answer
Date: 04/29/2024

Complaint: 21625200

I am rejecting this response because:
the issue is not with the store it's with the product you sell.
it's of poor quality and as a customer I am stuck with something that is of poor quality
Sincerely,

***************************
Business Response
Date: 05/01/2024
Hi ********************,
We are pleased to see you and the store came to an agreement.
It was nice to the an exchange had taken place as well as an additional monetary discount for your time and trouble.
We truly appreciate you taking the time to work with us towards a solution for you.
Thank you,
The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 05/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:04/25/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/23/24, at the ******, Ca. Location of Tractor Supply, when attempting to return a product that was purchased on 4/20/24, with cash, I was refused the option of both a cash refund or a company check. I was told that the company policy had changed and only store merchandise cards were given for refunds over "like, $50 bucks". Mine was over $400. I selected a few items, made the exchange and returned home with a store merchandise credit card in the amount of $271.38. My husband was upset as he was the original purchaser so he looked up the store return policy online. Our purchase fell well within the boundaries of the policy and we should have received cash for that was our original form of payment. 1. We paid in cash. 2. The purchase was 3 days prior. 3. I had my original, completely legible, receipt. 4. The merchandise was unopened and in its original packaging. The cashier told me that she could only issue a merchandise card or a check. I chose check. She called over the manager to assist. This manager denied the ability to issue a check or have one issued and told me that she "could not let me leave with more than, like, fifty bucks". When I inquired as to why, she stated that it was company policy and they would now issue a store credit card. The amount below is the amount remaining after the exchange items were deducted from the original receipt.
Business Response
Date: 04/29/2024
Hi ********,
I am so sorry for any delayed responses. I am so sorry to hear about your experience regarding the issues experienced in attempt to get a cash or check refund for an in store purchase originally paid for in cash at the ******, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
To make sure something like this doesnt happen again, well discuss this matter with the Store Manager and District Manager at this location and, if you dont mind, well have them reach back out to you within 48 business hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.

The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 05/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:04/24/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased online 2 rolls of their 48" x 330ft Sheep and Goat fence on 4/21/2024, also 45 T posts and a 6' metal rooster. In the morning of 4/22/2024 the Tractor Supply located at ************************************************************** sent me 2 emails saying my order of T posts and Goat and Sheep fence was ready to pick up. We showed up at the store to pick up the items but the guys at loading said they only have the cheaper Field Fence instead. So we had to go back into the store to figure out what was going on. They didn't know and refused to order the proper item for us. They just gave us the refund and that is it. We wasted time and money driving to the store because they emailed us the order was ready to pick up. They didn't even have the right item and still said it was ready to pick up. That is very close to bait and switch.
Business Response
Date: 04/25/2024
Hi *******,
I am so sorry to hear about your experience regarding the issues with your curbside pick up order from the ******, *******;store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
To make sure something like this doesnt happen again, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 05/02/2024

Complaint: 21609727

I am rejecting this response because:
As stated in their reply, they were supposed to contact me after discussing with the store manager. That has not happened yet.
I would not have minded if they simply re-ordered the product for me to pick up at a later date like I asked the clerk that was helping me. But she simply said "they cannot do that". They could have easily just canceled the order too, I would not have cared as that can happen on any order in any business. But the fact that they made me waste my precious time and fuel to pick up something that wasn't even there, they made me drive around the store to the loading area, and then they made me drive back to the front, go into the store, wait for an employee to give me a refund. That is something no customer shall ever be force to do.

Sincerely,

*****************************
Business Response
Date: 05/07/2024
Hi *******,
Again, on behalf of Tractor Supply stores, we apologize for the experience you've had.
We have escalated this request/issue to the District Manager for you to receive an in person response.

Thank you,

The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 05/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Tractor Supply went above and beyond to resolve the issues,

Sincerely,

*****************************
Initial Complaint
Date:04/22/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in the store and the cashier asked 3 customers if we wanted to open a ******************** Supple Credit Card TSC that we would get $50 free off out 1st bill but you had to spend over $50. 2 of us opened a credit card. I purchased $98. I did not have my card yet but was approved through the cashier. I am now told that I had to spend over $100 to receive $50 free. The cashier was lying to every customer. The promo ended 4/7/24. I purchased my items I think 4/5/24. I do not get the free $50 but have to pay the whole $98. If something sounds to good to be true, it's a lie.
Customer Answer
Date: 04/23/2024
Store #***
Street ********************
City Columbus
State Ohio 43228
Business Response
Date: 04/30/2024
Hi *****,
We sincerely apologize for the this inconvenient experience.
We've reached out to **************** who has reached out, left a voicemail, and is more than willing to go over the transactions.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you,
The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 05/02/2024

Complaint: 21607096

I am not rejecting this respond. It the BBB does not make these companies aware of what they are doing to the public, why have a BBB. I will not pay the $50.

Sincerely,

*********************
Business Response
Date: 05/16/2024
Hi *****,
We again apologize for the experience and being given incorrect information.
We are working with our Management Teams in stores to make sure all of our Associates are mirroring the same information across the board to prevent this from happening again.
Thank you,
The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:04/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase of one item for $180 on 4/7/2024. The cashier told me if I signed up for the credit card I would get a $50 discount off my bill. He specified, "If you get the bill and it doesn't have the discount, bring it in and we'll take care of it."I got the bill and the promised discount was not on it. I took the bill into the store where *****, the manager said the reason I did not get the discount is because I didn't spent $200 and she was sorry I was promised something but she couldn't give me what I was promised. I called customer solutions who finally told me they could not do anything. Only CitiBank could discount my bill. I called ********* and they told me the store would have to resolve it. The experience involved several details that made it much worse than what I"ve typed but there isn't enough room to write it all. Despite all of the employees I talked to being as polite as they were, being given contradictory information at each level is maddening. I so wish I told the cashier that I didn't want to sign up for the credit card, because it's wasted so much of my time.
Customer Answer
Date: 04/22/2024
a. Store location ****************
b. 17 Mile or E Muskegon
c. Cedar Springs
d. MI
Business Response
Date: 04/24/2024
Hello ****************,
We are extremely apologetic for you receiving different explanations regarding the Tractor Supply credit card.
We are a partner with Citibank but are unable to adjust this transaction on your statement. Due to privacy laws and financial information, Tractor Supply does not have access to Citibank, your credit card records.
We are working with both the store and Customer Solutions to ensure all promotions are understood for seamless service with our customers.
Again, please accept our sincere apologies for this experience.
The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 04/25/2024

Complaint: 21582855

I am rejecting this response because:
TSC has stated they are unable to adjust my TSC credit card balance to reflect what I was promised, and have not offered any alternative solution let alone a comparable one.
TSC must not have considered that they can refund me the difference, they think Im unaware of this possibility or they dont have a desire to make this right.
A verbal apology is worthless in this situation. Its not ethical to reply with anything except for refunding me what the store promised.

Sincerely,

*********************
Business Response
Date: 04/30/2024
Hi ****,

We respect you rejecting our previous response.
Please note, you may work with the store and Citibank to assist with adjusting the transaction since it was done in store.
Customer Solutions can assist with a gift card to send via email. This is not applicable to pay any credit cards with.
It is an electronic Tractor Supply store E gift card that can be used in store or online, and received within 48 hours.
The gift card will be $50.00.
We are passionate about serving our customers and appreciate the opportunity to be here for you.

The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 05/01/2024

Complaint: 21582855

I am rejecting this response because:

The TSC person responding to this must not even be paying attention to what I've written.
There solution was for me to work with the store or ********** but I've clearly said that I contacted both of those before submitting this original complaint and they both said that they could not do anything to help, the store because they don't have access to adjust my bill and CityBank because they don't have the authority to adjust my bill.
So why respond by telling me I have the option of working it out with the store or CityBank and not provide an explanation.
JUST ADJUST MY BILL OR SEND ME A CHECK FOR THE $50 I WAS PROMISED!
Working with your company has been pure torment. Please make it stop!

Sincerely,

*********************
Business Response
Date: 05/09/2024
Hello,
Thank you for your patience.
Customer Solutions does not have the ability to adjust an in store transaction, no a credit card transaction.
The District Manager has been informed and we are awaiting a response.
Thank you,
The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 05/10/2024

Complaint: 21582855

I am rejecting this response because:
The response from TSC, says that they DO NOT have the ability to adjust my bill.
I still dont think they are reading my responses because, having already paid, I asked for a refund, not an adjustment.
Further, they said that they are still waiting for a response from their director so until I get that response, I dont know what I am accepting or rejecting.
Also, as an FYI to the BBB: the email from the BBB says I can reply to the email below, but there is no email address below in the thread.

Thank you,

Sincerely,

*********************
Business Response
Date: 05/10/2024
Hi ****,
We're working with the District Manager and ********************** to give you a check for $50.00 per your request. Normally checks are not generated below a specific amount but am going through the proper channels to have this completed.
The email the BBB is referring too is theirs, which creates an option for us to respond.
Thank you for your time and patience.
The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 05/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Customer Answer
Date: 05/28/2024
I did not say the matter was resolved, so I don't know why this was closed.
I responded to the proposal to give me a check for $50, but I haven't received that check, have not been told when or how I'll receive it, and yet am still being told that my payment is due, so this complaint should not be closed.
Business Response
Date: 06/11/2024
Hello ****************,
As informed previously, Customer Solutions is unable to adjust a ********************** credit card statement or any other.
Customer Solutions is also unable to adjust an in store transaction.
Due to not being able to assist monetarily, we offered to provide a $50.00 gift certificate or add points to your *************** account.
A check is unable to be processed as it is under $100.00 and checks under this amount are not processed.
The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 06/12/2024

Complaint: 21582855

I am rejecting this response because:
They said that they were working on getting me a check in the previous response. Now they are saying they don't process checks for that amount, but said they already told me that, which they did not.
They said they offered a gift card, but did not tell me when or how to expect receiving it. I'm being giving gaslighting, and contradictory answers.
Please do what you said you are going to do. Please find a way to make up for the repeated incorrect info I was given. You promised me $50 from the first day. You've done nothing to try and provide that promise.

Sincerely,

*********************
Business Response
Date: 06/17/2024
Hi ****,

I sincerely apologize for any misinformation or confusion at this time. As previously advised for security purposes, the TSC Customer Solutions team has absolutely no access to any TSC Personal or Business Credit Card account or banking information to see the terms of your specific card agreement. Additionally, we do not have the ability to make any bill adjustments or changes to any customer's account. For help with anything regarding your account, we advise to please reach back out Citibanks TSC Representatives at **************** and request to speak with a supervisor regarding the matter!

Additionally, as advised the $50 promotion advertised for new card holders, is a $50 reward to applicable TSC neighbor's club accounts that can only be used at Tractor Supply and is not a credit to your Credit card bill. As a result, I have emailed you a $50 electronic gift card previously offered to you. This will be available via email and can be used in store or online. Again, I am so sorry for any inconvenience experienced.

The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:04/12/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tractor Supply website is advertising items for a very reasonable price. After purchasing items and being charged they will cancel your order for items on sale/clearance but keep the items that are regular priced on order. Seems like a bait and switch.
Business Response
Date: 04/15/2024
Hi ****,
I sincerely apologize for any delayed responses. I am so so sorry to hear there were issues with your online order. I have reviewed your order details and information, as advised on 4/10/2024, the order cancelled due to the items no longer being available for purchase at the selected store locations due to an inventory discrepancy and selected items being damaged as well. As a one time courtesy for any inconvenience experienced, I have sent a $15 electronic gift card to the provided email address. Again, I am so sorry for any issues this may have caused.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.

The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 04/16/2024

Complaint: 21567472

I am rejecting this response because: I don't need or want there $15 dollars. I suppose some people would take that and accept there response/lies. I would rather not accept there miserable attempt to bribe me. I will rather keep my pride and pass along there deception. Hopefully persuade others to shop elsewhere. Thank you BBB for your efforts.

Sincerely,

***********************************
Initial Complaint
Date:04/12/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two pair of Carhartt jeans from Tractor Supply Company online back on Nov. 27 2023 during their holiday sales. The total came out to $66.94. By mid-January, one of the new pants developed a rip in the crotch after sporadic use. The damage was not my fault; I'd worn them on/off maybe a few weeks during that whole period. I contacted TSC for support, and was advised ***. 16 that company policy only permits returns for any reason up to 30 days.With that result, I challenged half of the bill on my credit card. After weeks upon weeks, I get a response that my dispute was decided in TSC's favor. The documentation they sent to my credit card provider was the shipping information from the original purchase. I strongly recommend avoiding Tractor Supply Company, and any company, that hides from responsibility and views customers as disposable cash cows. Not only will I never do business again, I'll vocally disparage the company any time I see it referenced.
Customer Answer
Date: 04/12/2024
I do not understand why my complaint does not fall under the BBB purview. As a complaint about a retailer's product by a customer within the last 6 months, this doesn't fall under any of the items on your list.

Please take another look and LMK if there is anything I can clarify.
Business Response
Date: 04/17/2024
Hi *******,
I am so sorry to hear there was an issue with your online purchase for two pairs of Carhartt jeans and one of the jeans ripping within a few months of your purchase. I have reviewed your online order details confirming your purchase is outside our 30 day return policy. However, as a one time courtesy and due to the inconvenience experienced, I processed a refund for your online order in full. Please keep in mind that refunds back to credit cards are not always immediate and generally take around 3-5 business days depending on your financial institutions processing time. If your order was paid for using PayPal, it will be refunded to the PayPal account. For orders where a Tractor Supply Gift Card was used as the form of payment, a Tractor Supply eGift card will be issued to the email address associated with the order. Again, I am so sorry for any inconvenience experienced.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 04/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. That said, I wish Tractor Supply Company would be more willing to do right by customers without needing to go down this rabbit hole in the first place.

Sincerely,

*****************************
Initial Complaint
Date:04/03/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
see Attached document
Business Response
Date: 04/17/2024
Hello,
We reached out to the customer directly via phone, leaving a voicemail, and sending an email on April 3, 2024. We requested the attachments be sent to us directly to view as they could not be viewed from this complaint.
We followed up with the customer April 16, 2024 and have not yet received any response.
Thank you.
The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Business Response
Date: 04/22/2024
Hi *****,
I sincerely apologize for any delayed responses at this time. I am so sorry to hear about your experience regarding price advertising error at the *******, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
Per our recent phone conversation, we have spoke with the management at the store confirming at the time they advised the item was being sold for $79.99 at the time and not $1.99 which would have been a pricing error. As a result they expressed they were unable to honor the $1.99 price as a result, and apologize for any inconvenience this may have caused. If available, please reply to this email with pictures of the advertised price seen at the time of your visit.
The Store has also been notified so it can be addressed as needed and to help prevent something like this from happening again. Please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:03/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3/28/24 759pm ****** ** tractor supply store Purchased of 13 ducks The ducks where purchased by myself to save them from the condition they had them in. The ducks couldn't move with how big they are and the small area they were kept in. Paid$ ***** dollars for the ducks and now have to buy medication for foot blisters from living in p*** and pee. I also have to buy eye medicine because they didn't have access to water to clean eyes out. The manager was disrespectful and now I have animals that aren't healthy because tractor supply wants to sell sick animals. Have pictures and video of size and condition and it's unacceptable
Customer Answer
Date: 04/03/2024
Tractor supply store location is
2019 ***************, ******,ny13421
Store number #***
Managers are **** and *****
Business Response
Date: 04/08/2024
Hi ********,
I sincerely apologize for any delayed responses. I am so sorry to hear about your experience regarding the conditions and care of the live chicks purchased from the ******, ** store location. This is not the type of in-store service we pride ourselves on. Please rest assured we have contacted the **************** Team to address your concerns.
Additionally, the ******, ** Store Manager has tried to reach out to you on two occasions on 4/1/2024 regarding the matter, but was unsuccessful in getting a hold of a someone to talk to. Due to this purchase being made in store, any form of reimbursements will require further assistance from the Store at this time. Please feel free to reach out to the local store and speak directly with the store manager **** at your convenience.
Each year we work diligently to make any necessary improvements to our Chick Days events, so we appreciate you bringing this to our attention. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time. Be sure to reference number TSC0754710, and any team member will be able to assist.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

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