Complaints
This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 442 total complaints in the last 3 years.
- 156 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Tractor Supply company keeps sending my unwanted emails. By law they are required to allow individuals to unsubscribe. I have unsubscribed many times and they keep emailing me. I have also called them. They said they have no way of unsubscribing my email. I did not subscribe to their email list and have never purchased anything from this business.
Business Response
Date: 01/25/2024
Hi *******,
Thank you for contacting the Tractor Supply Customer Solutions Team.
I am so sorry to hear you no longer want to receive any more of our promotional emails and have opted you out of receiving these in the future. Please keep in mind, if youre a member of our *************** you will still receive ************** reward emails.
These changes can take a little time to update in our system, so you may still receive one or two more promotional emails from us before they stop completely. And dont forget, if you change your mind down the road, you can always sign back up on our website!
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTInitial Complaint
Date:01/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had purchased HUSQ 150BT BACKPACK BLOWER online. The order never arrived and the proof of delivery shows a different address. The Tractor Supply representative asked me to open a claim and they will either process a refund or replacement. I didn't see a refund or replacement order in place so I called again and spoke to ***** who assured me that she will take the initiative and process a return; however, shortly after I received an email that they'll need to look into it.***** lied! She basically wanted to get off the phone with me.Business Response
Date: 02/02/2024
Hi ****************,
We apologize for our error in providing incorrect information regarding a refund.
We have filed a claim with Fed Ex and are currently awaiting their follow up.
Once received, we will follow up with you also.
Thank you for your patience.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTInitial Complaint
Date:01/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have unsubscribed from the email list five times and continue to receive emails. This is a privacy issue and poor business conduct. I did not sign up to receive emails in the first place, but placed an online order and since they obtained my email address that way, will not cease sending me junkmail. People should be able to unsubscribe from lists, especially if they never opted in in the first place. I have emailed Tractor Supply about this several times and have received no response.Business Response
Date: 01/25/2024
Hi ******,
Thank you for contacting the Tractor Supply Customer Solutions Team.
I am so sorry to hear you no longer want to receive any more of our promotional emails and have opted you out of receiving these in the future.
These changes can take a little time to update in our system, so you may still receive one or two more promotional emails from us before they stop completely. And dont forget, if you change your mind down the road, you can always sign back up on our website!
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTCustomer Answer
Date: 01/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:01/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I go by my local tractor supply every day when I get off to find that they have the lights cut off 30 minutes to an hour before closing so it looks as though they are closed . And dont dare as for propane unless you are there 30 mins to an hr before posted business hours , as I am told every time they are out when I know thats bs , the manager is just ready to get home . The manager has told me they are out of propane at night but they have it soon as they open the next morning seems to me the manager just doesnt want to bother with anything if it makes it where he cant leave at closing time. Every job Ive had in retail you closed at a certain time and you worked until you got your work done , not start counting down for the day and refuse service or rush your customers out the door so you can leave at closing timethis has been an ongoing issue with the *********** location and it seems to be the manager thats the problem .Customer Answer
Date: 01/18/2024
Store is located on ****************************************************************Business Response
Date: 02/06/2024
Hi ****************,
We have reached out to both Store and ******************* to contact you regarding being unable to purchase propane at our ********, ** store location during the evening hours.
This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTInitial Complaint
Date:01/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ORDER ********** for Turkey and ******* was delivered to the wrong address..we called to request a refund and they want us to file claim with ***** ******** ************************************************************** We cannot file a claim with ***** as we are not the shipper...Please issue a refund I dont understand why you guys are making us file a claim when we did not ship the item it was delivered to the wrong house by *****Business Response
Date: 01/18/2024
Hi Thai,
Thank you for contacting the Tractor Supply Customer Solutions Team.
I have reviewed the information provided and the respective order details. Upon review, it has been confirmed the ordered items were delivered to the wrong address. As a result, a refund of $127.98 has been processed for a quantity of 2, of SKU:1231677 from your online order. Please keep in mind that refunds back to credit cards are not always immediate and generally take around 3-5 business days depending on your financial institutions processing time. If your order was paid for using PayPal, it will be refunded to the PayPal account. For orders where a Tractor Supply Gift Card was used as the form of payment, a Tractor Supply eGift card will be issued to the email address associated with the order.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTCustomer Answer
Date: 01/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********Initial Complaint
Date:01/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tractor supply offers same day delivery if ordered before 2pm. I placed my order well before then on Wed Jan 10th with a ***** delivery fee (not included in the amount I paid) it is now Sat Jan 13 and I still havent received my nearly ***** order. This is not the first time this has occurred over the last year. They do include a couple free same day deliveries a year. I have also uncounted this before when I have paid for delivery (not there free member delivery) and had to pick up my items before. When I picked up those items I asked about it and the employee was extremely rude. I asked about a refund on the delivery I had paid for which has never occurred. Due to other issues with this store I rarely shop there anymore and the ONLY reason I do is for the same day delivery. Which helps and is more convenient for me with advanced cancer. If they cant do what they advertise it shouldnt be advertised. I have given more than enough time for the delivery to arrive. Same or next day. This store has really gone down hill the last couple years. A few of the employee rude. You walk in and theres rarely anyone there to greet you or help you find what you need. You have to scour the store a surprising while to find someone to assist you. They need to treat their customers better and not talk about them especially in such a small town. It should be a professional establishment doing what they advertise.Business Response
Date: 01/18/2024
Hi ******,
We looked into your past orders and do see the delivery order ********** placed ******* 10th was cancelled. The Same Day Delivery reward was returned back to your *************** account ******* 15th. Also, the authorization amount for this order will fall and be returned to your method of payment within 5-7 business days.
All previous orders are showing to be Buy Online, Pick Up In Store. These orders are showing picked up by customer and no delivery charges are applicable to these types of orders.
Most online orders are delivered via *** or **** standard shipping. However, exceptionally large orders, oversized products, or products weighing more than 100lbs cant be delivered within the same parameters as it then requires a specific truck/vehicle for delivery. You can find all the methods accepted for same day. You can also use your Same Day delivery for heavier, multiple items, but as stated on the website, are not guaranteed same day delivery and can take up to 72 hours. Especially in inclement weather or holiday season.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTInitial Complaint
Date:01/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i bought a bighorn explorer 400 UTV from TRACTOR SUPPLY COMPANY. Withen less than 6 months no electric dead trying to find help Tractor Supply Company Provided me with wrong info on who made this. Bighorn Explorer 400 4x4 EFI UTV, Camo at Tractor Supply *** finally i ifind out through other makers of UTVs. i am disabled and i am a veteran and i am very sick with the govt fluBusiness Response
Date: 01/08/2024
Hi Chief Wolf,
Thank you for contacting the Tractor Supply Customer Solutions Team.
I sincerely apologize for any delays experienced at this time, in addition to any issues or inconvenience experienced with the Pellet Stove you purchased. I understand how frustrating this can be and have reviewed your purchase details for more information. Upon review, due to your purchase being 6 months outside of our 30 day exchange/return policy. Therefore for further assistance regarding your product issue, we recommend working with the manufacturer directly, at ************, as we are unable to assist with your request. Again, I sincerely apologize for any inconvenience this may have caused.We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
*************************************************************
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTCustomer Answer
Date: 01/09/2024
WE DID NOT BUY A ****** STOVE FROM TRACTOR SUPPY COMPANY... A BIGHORN EXPLORER 400 UTV WAS BOUGHT A USED ONE FROM TSC IN WHICH LESS THAN 6 MONTHS IT WENT TOTALLY DEAD. Message Details:
Name: ChiefWolf *********
Email: **************************
Subject: bighorn explrer 400
Message: I Bought one from tractor supply who told me to contact ******* whom in return said they dont make these and reffered you Bennche all because i would like this utv fixed but now this is such a cat and rat game that is aggravating. I went to start my utv dec23 or 24 and it would not start , i took the key out and was ready to get out of utv and 3 times tried to start itself. I am disabled American Veteran so i looked all around my perimeters for something odd but there was nothing. I Need to get this rectified so im sending you this for an answer on how to proceed with this uncannypredicament THANK YOU Chief Wolf ** You can reach me at this e-mail this was sent.
Phone*: ************
Zipcode*: 34654Customer Answer
Date: 01/09/2024
Complaint: 21094489
I am rejecting this response because: it is wrong, we did not by a ****** stove
Sincerely,
Chief **** *********Customer Answer
Date: 01/09/2024
I Bought one from tractor supply who told me to contact ******* whom in return said they dont make these and reffered me Bennche all because i would like this utv refunded but now this is such a cat and rat game that is aggravating. I went to start my utv dec 23 or 24 and it would not start , i took the key out and was ready to get out of utv and 3 times tried to start itself. I am disabled American Veteran so i looked all around my perimeters for something odd but there was nothing. I Need to get this rectified so im sending you this for an answer on how to proceed with this uncannypredicament ALL I WOULD LIKE IS A FULL REFUND THAN ITS FAIR And DONE. THANK YOU Chief Wolf C. we were told it was new and needed to be sold with a little discount because a bighorn500 was comming. and if it sold fast enough the manager **** would win ********* in this promo discount from tractor supply company and we found out it is a 2019 model and was a demo at TSC store ****** **. and told to call massimo for problems.
FROM TRACTOR SUPPLY CENTER ----
Bighorn Explorer 400 4x4 EFI UTV, Camo
****** **#****
Store Address:
****************
******, ** 34669
Store Phone Number:
**************
4.1
(161)
SKU:138536699
$8499.99 SaleWas $8999.99 Save $500.00 (5%) You can reach me at this e-mail this was sent.Business Response
Date: 01/16/2024
Hi Wolf,
Thank you for contacting the Tractor Supply Customer Solutions Team.
I sincerely apologize for the miscommunication in regards to your purchased product. To confirm the product in reference is a Bighorn UTV, therefore please disregard the mentions of a pellet stove. We have reviewed the details and all aspects of your complaints, in addition to the information provided.
As a result of this purchase being way outside our 30 day return policy we are unable to provide any refund at this time. Upon communication with Store Manager ****, he has advised he will be happy to assist, in making arrangements to have your item picked up and taken to a repair shop he is familiar with and recommend. He will arrange for your product to be reviewed and the needed fixes be made to your UTV, due to issues you have expressed with *******. Please reach out directly to the store manager at the Hudson, ** location for further details and to make your necessary arrangements. Again, I am so sorry for any inconvenience experienced.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTCustomer Answer
Date: 01/26/2024
*E BOTH ARE SR. ******** INVOLVED IN BUYING THIS BIGHORN EXPLORER400 UTV AND IN OUR LIFETIME HAD BOUGHT MANY MOTORIZED VEHICLES AND NEVER IN LESS THAN A 6 MONTH PERIOD HAS ANY OF THEM ELECTRICALLY MADE *EIRD METALIC SOUNDS AND DIED ELECTRICALLY *HICH MEANS HO* LONG *AS IT STORED AT TRACTOR SUPPLY COMPANY? HOM MANY TIMES *AS IT A DEMO? *HAT IS THE TRUE DATE OF MANUFACTURING? IT HASBEEN USED MAYBE ABOUT 3 HRS OR LESS IT IS IN THE SAME CONDITION *E BOUGHT IT. *E *OULD LIKE ALL OUR QUESTIONS TO BE ANS*ERED BEFOR *E PROCEED ANY FURTHER. THANK YOU MR. * CCustomer Answer
Date: 01/31/2024
Complaint: 21094489
I am rejecting this response because:*E BOTH ARE SR. ******** INVOLVED IN BUYING THIS BIGHORN EXPLORER400 UTV AND IN OUR LIFETIME HAD BOUGHT MANY MOTORIZED VEHICLES AND NEVER IN LESS THAN A 6 MONTH PERIOD HAS ANY OF THEM ELECTRICALLY MADE *EIRD METALIC SOUNDS AND DIED ELECTRICALLY *HICH MEANS HO* LONG *AS IT STORED AT TRACTOR SUPPLY COMPANY? HOM MANY TIMES *AS IT A DEMO? *HAT IS THE TRUE DATE OF MANUFACTURING? IT HASBEEN USED MAYBE ABOUT 3 HRS OR LESS IT IS IN THE SAME CONDITION *E BOUGHT IT. *E *OULD LIKE ALL OUR QUESTIONS TO BE ANS*ERED BEFOR *E PROCEED ANY FURTHER. THANK YOU MR. * C
Business Response
Date: 01/31/2024
Hi Wolf,
Thank you for contacting the Tractor Supply Customer Solutions Team.
The store manager has confirmed the respective product was a New item when sold to you and had just arrive to the store during that period. For information regarding manufacturer date for this item, please reach out directly to the manufacturer for more details. As a result of this purchase being way outside our 30 day return policy we are unable to provide any refund at this time.Upon communication with Store Manager ****, he has advised he will be happy to assist, in making arrangements to have your item picked up from your home and taken to a repair shop he is familiar with and recommend.
He will arrange for your product to be reviewed and the needed fixes be made to your UTV, due to issues you have expressed with *******. Please contact the store manager directly at the Hudson, ** location for further details and to make your necessary arrangements. Again, I am so sorry for any inconvenience experienced.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTCustomer Answer
Date: 02/02/2024
Wecannot find the maker of BigHorn 400 UTV. ************ C Is not doing well with a new diagnosis of his disabilities but I think he agrees on ***** FIX But No on has contacted us except for you about this sad utv predicamentInitial Complaint
Date:01/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a ****** 20 gun safe in order #**********. Had to pay $100 to rent a truck to take it home. When I got home and unboxed it, there was a large scratch on the rear, the safe wobbled on the floor, there were 1/2 inch wide gaps on the top and bottom of the hinges making the safe not humidity/flood/fire resistant as advertised, and the interior pouches were not fire resistant like shown in the product photos. I emailed Tractor Supply customer service, they instructed me to take the photos to the store manager where I bought it from and that they "would be happy" to provide me with a credit. After doing so, the manager insisted that I had to physically take the safe into the store to receive a credit. After a lot of arguing and explanation and showing her the email, she only offered a $50 credit. I had no choice but to take it and leave as I was getting extremely frustrated. Now that it's been about a week, the dehumidifier I put in the safe has already filled up with moisture. A $50 credit for such critical issues like these is nothing and I believe I deserved much more. I would have to pay another $100 to rent a uhaul to return it so I would be losing money. And even then, they wouldn't even be able to resell it due to the damage. I live 30 miles away and don't want to keep having to come back to the store over this.Business Response
Date: 01/08/2024
Hi ******,
Thank you for contacting the Tractor Supply Customer Solutions Team.
I am so sorry for any delays or inconvenience you may have experienced . I am understand how frustrating this may be as you did not anticipate to have any difficulties with your recent Gun safe purchase. I have reviewed your purchase details and information you provided. I have spoke with the Manager on Duty at the time of the transaction, *****, who has advised she will be glad to assist in processing a full refund if you would no longer like to keep the product or provide an additional discount discussed with ***** or store manager *******. You are also free to get a replacement, however they advised they are currently out of stock but will be glad to raincheck the item on your behalf but can not guarantee when to expect it's arrival.
If you would like to move forward with either of the above options, please contact the CANYON COUNTRY ** TSC store directly and speak with either managers ***** or *******. Again, I sincerely apologize for any inconvenience experienced.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTCustomer Answer
Date: 01/09/2024
Complaint: 21094396
I am rejecting this response because:I shouldn't have to keep coming back to the same location over and over again and make these 30 mile trips to "Hopefully" get an unknown amount of a refund/credit which wasn't disclosed to me by tractor supply (I have stated this in my original complaint). If the store manager gave me attitude when I originally went in and only offered a measly credit towards the item, why should I have any better of an experience this time? I have already said, If I have to pay $100+ to rent another uhaul to return or exchange the safe, I will end up losing money by doing so. I have also contacted the safe manufacturer and their customer service agents informed me this is tractor supply's fault and they can only assist with warranty defects on things such as the electronic lock, etc. The store should be able to remotely refund/credit me if they wish to do so as I didn't need to present a card or sign anything when they gave me the first minuscule credit. Or, corporate should provide me with a TSC gift card if they wish to do so.
Sincerely,
***********************Business Response
Date: 01/11/2024
Hi ******,
Thank you for contacting the Tractor Supply Customer Solutions Team.
As a result of your purchase originally being made in store any form of exchange or reimbursement can only be conducted through the store. Therefore in reference to the amount you would be discounted based on product issues can be negotiated with the Store manager, as they make the final decision. When you were offered the $50 discount you were assisted by ***** a manager on duty at the time and not with the Store's Manager *******, specifically.
The Store Manager ******* has been made aware of the situation, upon doing so they have confirmed they will be happy to provide a full refund if you are no longer wanting the item. If you would like to keep the item but receive a discount, there is no need to bring the item with you on your visit to the store only your purchase receipt is needed.
You are also free to get a replacement, however they advised they are currently out of stock but will be glad to raincheck the item on your behalf but can not guarantee when to expect it's arrival. For further details or to advise how you would like to move forward please contact the ***********, ** store directly and speak with the Store Manager *******. Again, I am so sorry for any inconvenience you may have experienced.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTCustomer Answer
Date: 01/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Manager ****** was able to provide me with an additional credit and was very helpful in acknowledging the issue.
Sincerely,
***********************Initial Complaint
Date:01/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with Tractor supply rx online and never received the product. The order number is TSO-*******. I even paid extra for faster shipping. The tracking information says they have only created a label and still have not shipped the item. This is my tracking number with fed ex for proof, ************. I have contacted them and have not had this issue resolved. They will not email me back and I cant get anyone on the phone.Business Response
Date: 01/11/2024
Hi ******,
Thank you for contacting the Tractor Supply Customer Solutions Team.
I sincerely apologize for any delays you have experienced regarding your TSC prescription order. I have reached out to the TSC RX department for further details, upon doing so it was confirmed the item you ordered is no longer offered which resulted in the delayed delivery. I am so sorry for any inconvenience this has caused and for the lack of communication to you regarding the matter.
A refund has been processed for your TSC RX online order. Please keep in mind that refunds back to credit cards are not always immediate and generally take around 3-5 business days depending on your financial institutions processing time. If your order was paid for using PayPal, it will be refunded to the PayPal account.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTInitial Complaint
Date:12/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed a ship to store order 11/30/23 for three pairs of pants. 12/4/23 received an email saying the pants were ready for pickup. I would no longer be In the area to pick them up so I responded to email asking them to cancel the order. Kept receiving emails about my pick up saying to pick up by 12/19/23. I figured if I didnt they would just cancel the order like any other business. On the 12/19 at 5:22am I received an email thanking me for picking my order, which I never did. So I assumed they needed to do this in order to process my refund. Waited a few days then sent two emails to the customer service link on their website days apart asking when I could expect my refund but never received a response. Its cost me in time now the value of the refund. I didnt know TSC policy was to charge customers for items before they received them and steal their money if they didnt pick up the items that had never left TSCs possession. Maybe they need the money to fund their nonexistent customer service department.Customer Answer
Date: 01/02/2024
Store location:
*********************************************. ******* ** 85388
Business Response
Date: 01/02/2024
Hi ****,
Thank you for contacting the Tractor Supply Customer Solutions Team.
I sincerely apologize for any delayed responses at this time or issues experienced with getting a refund for your respective online order. I have processed a refund for your online order as of 1/2/2024. Please keep in mind that refunds back to credit cards are not always immediate and generally take around 3-5 business days depending on your financial institutions processing time. If your order was paid for using PayPal, it will be refunded to the PayPal account. For orders where a Tractor Supply Gift Card was used as the form of payment, a Tractor Supply eGift card will be issued to the email address associated with the order. Again, I am so sorry for any inconvenience you may have experienced.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.