Complaints
This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 442 total complaints in the last 3 years.
- 156 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an item from this company. All parts of this transaction were fine. However, after ordering, I started receiving daily marketing emails from which I have repeatedly clicked "unsubscribe". When this didn't work, I twice emailed customer service directly asking them to stop sending me emails, but received no response. I continue to receive almost daily email marketing from this company.
Business Response
Date: 01/02/2024
Hi *********,
Thank you for contacting the Tractor Supply Customer Solutions Team.
I sincerely apologize for any delayed responses at this time. I am sorry to hear you have been experiencing difficulties unsubscribing form our emailing list. I have opted you out of receiving these in the future. Again, I am so sorry for any inconvenience.
These changes can take a little time to update in our system, so you may still receive one or two more promotional emails from us before they stop completely. And dont forget, if you change your mind down the road, you can always sign back up on our website!
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTCustomer Answer
Date: 01/14/2024
I had to wait a few weeks because the company said that they had removed me from their email marketing, but a few more might arrive. Anyway, I haven't been receiving any more marketing messages this past week, so I think the situation is resolved. I don't think it would've been fixed without BBB intervention, so thanks for all you do.Initial Complaint
Date:12/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased gun safe online 11/24/23. Item was never delivered. Have not been able to get a response regarding order status or refund.Business Response
Date: 01/09/2024
Hi ******************,
We apologize for the delay the safe being delivered.
Our freight partner did not operate during the holidays or weekends which assisted in not having a swift delivery.
We do see the safe has been delivered as of January 5ht.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTInitial Complaint
Date:12/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not a big complaint. I signed up for a credit card this past summer and was approved. I have not yet received my card.Business Response
Date: 12/28/2023
Hi ******,
Thank you for checking on the status of your TSC Personal Card Application.
For security purposes, the Customer Solutions team doesnt have access to any TSC Personal Card account or banking information. Please reach out to Citibanks TSC Representatives at **************** and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST.
We are passionate about serving our customers and appreciate the opportunity to be here for you.Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
Initial Complaint
Date:12/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the Kid Trax Real Rigs Toddler Recycling Truck Interactive Ride-On Toy with them on 12/1/23. Their system showed shipped on 12/2/23 and provided a tracking number with **** After repeated checks to the system and tracking, it continued to say on the *** system that the label had been created, however, they were awaiting the product so they could deliver it. I contacted Tractor Supply **************** 3 separate times between the 8th and the 14th and in each instance was assured that there were over 800 of these items with their third party carrier and that it is just a matter of processing time. They all agreed that their system was misleading when it states shipped because the product had not shipped, they had only submitted the order to the third party and were waiting for them to provide the product to the shipper. On 12/15/23 at 2:31p I spoke to ****** and she advised the best course was to issue a replacement. She did this, however, their system is doing the exact same issue with saying shipped when it clearly has not. ****** said to wait a few days for everything to update. I spoke with Asia on 12/19/23 at 3:05p and she also agreed that it is misleading for their system to state shipped when indeed the product has not shipped. She checked with supervisors and management and they all advise to just keep waiting. They stated they are unable to check with their third party company regarding products they sell under their own company name. I believe this is at best a terrible business practice and at worst, a potentially fraudulent business practice. They are drawing in customers to purchase products that they are providing blatantly incorrect details about with no way to verify or pursue to make certain their customers are getting their paid for, promised items. The resolution I am seeking is to receive the product I paid for nearly a month ago and for them to work on a system that accurately reports the status of a customer's purchase.Customer Answer
Date: 12/22/2023
I wanted to add my original order information:
Order Number: 1145290106
Order Date: December 01, 2023The Replacement Order they said had to be done is shows the following status:
YOUR PACKAGE IS
Awaiting Carrier Pickup
LATEST UPDATE
FRIDAY, DECEMBER 15
3:54 PM
Shipper created a label, *** has not received the package yet.
Tracking Number:
1ZE073Y60394037749Business Response
Date: 01/09/2024
Hi *****,
Weve processed a refund for the order, 1145290106. We sincerely apologize for the time and inconvenience of not being able to fulfill it.
The refund will process within 3-5 business days and will go back to your Pay Pal account.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTCustomer Answer
Date: 01/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although this took time to resolve, I am pleased woth the interaction and resolution provided by the TSC Support and Leadership Solutions team (******).
Sincerely,
*************************Initial Complaint
Date:12/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been attempting to work with Tractor Supply for ten days now. I continue to get an alert that the payment can not process 12/3/2023 First attempted to place order online 12/4-12/5/**************** *************** #IMS2126680 12/06/2023 2:04 PM ****** 12/12/2023 3:00 PM ****** Transfer to a Manager 3:06 PM Eckanay - Customer Solutions 3:32 PM 12/13/********* PM Online submission to customer support Item Sku: ******* $539.96 **************** Incident #********** I have not been able to get adequate assistance in resolving an online payment to process to place an online order for items currently in my cart. I am trying to purchase a quantity of 3 boxes of CAT6 Fiber Cable. I first attempted to place the order on 12/2 again on 12/3 and almost every day following that. I have verified that I have the correct billing and shipping information. I have verified with the bank that Tractor Supply are an approved and authorized vendor. The bank shows that your system sent an authorization request to my bank ****************** however the amount that Tractor Supply sent was for a transaction of zero dollars. (credit card ending in ****). Do to government regulations I am not permitted to purchase gift cards. The store does not have the ability to submit a rain check to get it in store. This item is only available online. This is frustrating and poor costumer service. I was told that the IT team would contact me within 48 hours. I have yet to receive any communications from them and have had to be the instigator of all follow up on this matter!Business Response
Date: 12/14/2023
Hi ******,
Thank you for contacting the Tractor Supply Customer Solutions Team.
I sincerely apologize for any delayed responses at this time or for any issues you have experienced in attempt to place an online order. Our internal team has reviewed your recent order confirming we are currently unable to process your payment method through our ordering system. Upon further review per our team it is advised Some companies and governments have credit cards that can only be used at specific locations. As a result the business must call their *************** and have Tractor Supply added as an approved business so the card can be used at TSC. Please feel free to provide our MCC code **** as needed. Again, I sincerely apologize for any inconvenience this may have caused.
We are passionate about serving our customers and appreciate the opportunity to be here for you.Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTInitial Complaint
Date:12/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made my monthly payment on the date that is was due and was charged a $30 late fee, although my payment was not late. I sent them correspondence to let them know and they refused to remove the late fee, even though the payment was not late.Business Response
Date: 12/11/2023
This is not a customer of mine. I have no record of this customer anywhere.Customer Answer
Date: 12/11/2023
The complaint is toward The Tractor Supply Co.
**************************************
Tractor Supply Credit CardsComplaint: 20991419
I am rejecting this response because:
Regards,
***************************
Business Response
Date: 12/14/2023
Hi *****,
Thank you for contacting the Tractor Supply Customer Solutions Team.
I am so sorry for any issues youve experienced with your TSC Credit Card and being charged a late fee though your payment was made on time, as you advised. For security purposes, the Customer Solutions team has absolutely no access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. For help with anything regarding your account, simply contact Citibanks TSC Representatives at **************** and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST. Again, I am so sorry for any inconvenience this may have caused.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTCustomer Answer
Date: 12/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
They refunded the late fee that should not have been charged.
Sincerely,
***************************Initial Complaint
Date:12/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
11/28/2023 Name is under ********************* Order ID# ********** Item Description: Grand Teton Collection Teewinot Pellet Stove ***** to ***** sq. ft.Total Price Paid: $1,447.98 Description of Problem/Complaint: I requested a refund on 11/30/2023 and the email I received stated the return had had been initiated and I will receive a call from the shipping company for scheduling a pickup. On Wednesday, 12-6-2023 I called TSC to find out why I did not receive a phone call from their shipping company. TSC stated I needed to call XPO to schedule a pickup. I called XPO and they stated that they did not have any information on my pickup. On Monday, 12-11-2023, I called TSC again and explained the situation and ******, the customer service agent stated that the return was never started, despite me getting a confirmation email prior. ****** stated that she initiated the return for me and sent me the exact email I received prior. Case # IMS2144182.At this point it seems tht TSC does not want to return the item despite the return policy being 90 days.Business Response
Date: 12/14/2023
Hi ******,
Thank you for contacting the Tractor Supply Customer Solutions Team.
I sincerely apologize for any delayed responses at this time. I am so sorry for any issues you have experienced in attempt to get your order returned and refunded, and understand how frustrating this process has been.
I have reviewed your order details and case inquiry confirming your return item was picked up on 12/14/2023 to complete the return process. The store will then mark your item as returned completing the refund process and once completed you will receive an email confirmation with the details.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTCustomer Answer
Date: 12/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:12/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last spring I bought a 45# bag of Wholesome Beef, and chick pea food at TSC.I received the following card that it was recalled due to toxins from the manufacturer, Midwestern Pet Foods." I sent in a claim as per the card. It has been over 3 months, and I have heard nothing.Now, as I just found this out, I called TSC, and the lady was rude today.I do not have the receipt, as the court confirms that I did by receiving it.I would not keep a receipt for pet food. The rude lady informed me that Retriever, and ****** are on recall from TSC.I was told they cannot look up the receipt. How would a consumer know months, nd months down the road to have a store lookup the receipt before 12 months.I cannot rely on TSC. W e used to buy all of our Aussie's supplies there. That includes vaccines, pig ears, munchie sticks, and food. Not any more.Business Response
Date: 12/21/2023
Hi *******,
Thank you for contacting the Tractor Supply Customer Solutions Team.
I sincerely apologize for any issues or delayed responses experienced at this time. I am so sorry to hear about your experiencing regarding your conversation with the customer representative. Upon review of the card attached we have confirmed this was not sent on behalf of TSC and advise reaching out to the phone number directed on the card.
In regards to the Retriever or ****** brand dog food recall this is related to purchase made within the last 6 months of 2023. Again, I am so sorry for any inconvenience experienced.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTCustomer Answer
Date: 01/01/2024
Complaint: 20973898
I am rejecting this response because: Seriously, this is ridiculous. My Aussie could have been killed, and just a sorry, we value our customers. Obviously not.
Sincerely,
*******************Business Response
Date: 01/08/2024
Hi *******,
I understand your frustration and how serious of a issue this could have been. As previously advised, Our team reviewed the information and card details you received. Upon review of the card attached we have confirmed this was not sent on behalf of TSC and advise reaching out to the phone number directed on the card as we have no relation to the announcement.In regards to the Retriever or ****** brand dog food recall this is related to purchase made within the last 6 months of 2023. Again, I am so sorry for any inconvenience experienced.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTInitial Complaint
Date:11/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Reference Order Number: ********** Order Date: Nov 18, 2023 I placed an order at 1:38 pm choosing same day delivery for a battery I required. I am a 100 percent disabled veteran and I really needed this battery. I paid, received confirmation and the order was placed well within the timeline required for same day delivery. I waited until after 6 pm to call and ask the status of the order. The challenged employee told me the order did not come in until after 4 pm. A absolute lie. I have the text and emails proving otherwise, that even told me the order was ready for deliver well before 4 pm. I was told that the item would not be delivered until the next day by 6pm. Now, let me be perfectly clear, this is the second time I've had an issue with s***** customer service from ********************** and frankly, as I look around my rural lot at all I have bought and use from TSC I wonder why I keep going back. I complained last time, it went into the circular file, complained using their online portal and once again, I am certain since they only pretend to care about veterans, I will not receive any follow up. What I asked was this, why not apologize ? offer to make it right, oh I don't know provide actual customer service as if you care about your customer ? Crickets . . . I am done. I screenshot all the website pages, emails and kept the confirmation text, if TSC does not offer me some consideration for the absolute disregard and abuse they seem to just **** out, particularly to veterans (disabled or not, my friend who are vets hate TSC as well) I am going to begin to take this to the **** AG and consumer protection agency. You cannot advertise same day delivery if ordered by a specific time, then when order before that time, just ignore the customer and hope they what ? forgot they ordered an almost $300.00 battery ? and are waiting for it. Shame on you TSC . . . your abysmal lack of any military recognition, discounts for active duty and vets proves, to you, its all about the money.Business Response
Date: 12/07/2023
Hi ******,
Thank you for contacting the Tractor Supply Customer Solutions Team.
I sincerely apologize for any delayed responses at this time. I am so sorry to hear of you recent delivery issue with your online order in addition to other unsatisfied experiences you have had, in the attempt to shop with Tractor Supply. I have reviewed your online order information confirming your order was successfully created before the cut off time for same day delivery and sincerely apologize any inconvenience the delay had caused.
Upon further review, I am showing you requested to cancel the order due to the item not being available within the time frame you need and had in mind when placing the order. I have sent an electronic gift card to you for the amount of $50, due to the inconvenience experienced with your recent order.
Additionally, at Tractor Supply, many of our team members and customers are veterans or active-duty military, and we strive to show our support through a variety of in-store events and initiatives. For a number of years, we have offered a Fourth of July and Veterans Day discount (either on or around the actual holiday) to recognize military customers and their dependents. Additionally, we support our veterans through partnerships with the ************************* Hiring Our Heroes and the Farmer *********************** organizations which seek to assist veteran farmers and veterans in the workplace.
Because it is our mission to offer everyday low prices to all of our customers, we dont currently offer any year-round discounts to any specific groups, organizations or individuals. Instead, we offer several other ways to save money and get even more value from your purchases throughout the year. This includes in-store events, price cuts, special buy items, and more. You can get a heads up on these types of deals by joining our ************** if you havent already. Or, you can simply sign up to be on our direct mail and/or email list(s).
If youd like to be added to our direct mail or email list, simply reply with your preferred mailing address and/or email address and well take care of the rest!
To join our **************, please visit www.tractorsupply.com/neighborsclub or visit your local TSC Store.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CSTCustomer Answer
Date: 12/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:11/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 06/19/2023 someone tried to get a Tractor Supply credit card in my name per the credit reports it states the following :06/19/2023 Tractor Supply Credit Card - Hard Inquiry ********************************************************* i have filed many dispautes with all three reporting companies which i have attached and they keep saying the inquiry is accurate which it isnt . I have also filed complaints many of them with CFPB and Indentiry theft with the feral trade commision and the attonery general of ***** and this hard inquiry is still on my report months later nothing has been doneBusiness Response
Date: 12/07/2023
Hi ********,
Thank you for contacting the Tractor Supply Customer Solutions Team.
I sincerely apologize for any delayed responses at this time. I am so sorry to hear there is an issue with your credit information and account being opened for TSC Credit Card services.
For security purposes, the Customer Solutions team has absolutely no access to any TSC Personal or Business Credit Card account or banking information to see the terms of your specific card agreement.
For help with anything regarding your account, simply contact Citibanks TSC Representatives at **************** and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST. Again, I am so sorry for any inconvenience this may have caused.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
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