Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tractor Supply Company, Inc. has 1948 locations, listed below.

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  Tractor Supply Company, Inc.

  5401 Virginia Way Brentwood, TN 37027-7536

  
• 

  Tractor Supply Company, Inc.

  135 John Rich Blvd. Murfreesboro, TN 37129

  
• 

  Tractor Supply Company, Inc.

  2028 N. Locust Lawrenceburg, TN 38464

  
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  Tractor Supply Company

  461 Voluntown Rd Ste 1 Griswold, CT 06351

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  Tractor Supply Company, Inc.

  3000 S. Memorial Drive New Castle, IN 47362

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my *** ***** Mowing Lawnmower and warranty on 6/14/2022. I paid a total of $2953.97. I brought it home the next day. I cut a little piece of my lawn on my property. I had to stop as it was going to rain so I put it in my barn to protect it from the elements. The next time I went to use it (I wanted to finish my lawn). The spindle broke. I wanted it fixed. I tried contacting Tractor Supply they gave me a case number. I went in and the manager tried contacting *** *****. After 2 hours of her on the phone I gave up and asked if I could buy one. She said she would contact me back so I could return the one I purchased, I never heard from her again. They said they had one in stock that matched. So I brought it home. It didn't fit as the *** ***** I purchased has an S shape for the bolt and the spindle I just purchased had a star shape for the bolt, it wouldn't fit. I took it back and they sent me to ***** down the road which also sells *** ***** brand. They did not have a matching Spindle. I tried to contact them and they laughed at me and told me to contact ********* which is also a joke. I just want my money back. This is a brand new machine used for under an hour. I shouldn't have to deal with so much trouble. I will return it to the store or they can come pick it up. $3000 for a paperweight is kind of expensive. I need a working machine for my property.

  

  Business Response

  Date: 08/11/2022

  Business Response /* (1000, 5, 2022/07/30) */
  Thank you for contacting the Tractor Supply Customer Solutions Center. We have reached out to the customer's local Store Manager about this purchase. The Store Manager will process a refund on this customer's transaction for the *** ***** lawn mower if the customer brings it back with the receipt. We do apologize for all the inconveniences that the customer experienced with the lawn mower.
  
  
  Consumer Response /* (3000, 7, 2022/08/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They did not refund the full amount! They have the lawnmower and we lose $400!
  
  
  Business Response /* (4000, 10, 2022/08/05) */
  We have issued the customer a Gift Card in the amount of $389.99 for the amount that was not refunded for the extended warranty. It can take up to 24 hours for the Gift Card to be received via email. We do apologize for all the inconveniences that the customer experienced with the *** *****.

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a *** **** side by side at the murphy nc tractor supply. Within a few months the engine failed and left the machine inoperable. Contacted ******** ************* to cover warranty work. The machine was brought to a contracted mechanic, where it took 6 months to get fixed. Got it back and 5 mins within driving it the machine failed again. Contacted ******** again and had to bring the machine back. Machine sat at mechanic for 4 weeks and they still couldn't figure out the problem. Took it back home and Contacted ******** for a full refund. They refuse to help us with a refund or to replace the machine. We are beyond frustrated that tractor supply will not take back the faulty machine or give us a refund and neither will the manufacturer. This vehicle was purchased to help my husband with yard work around the house because he is a disabled veteran. We have owned the vehicle for a little over a year and only got about 24 hours of use and the rest of the time the machine had been in a shop for a total of 7 monthsor sitting at home broken with no resolution. Would appreciate a full refund or replacement of the machine.

  

  Business Response

  Date: 08/17/2022

  Business Response /* (1000, 5, 2022/07/26) */
  We are currently investigating this claim. Before we can proceed we would need to locate the customer's receipt. Pease provide the following information so that we can find the receipt.
  
  Purchase Date:
  Estimated Amount:
  Product SKU#:
  City/State of Store where purchased:
  Tender Used (i.e. cash, card, gift card, etc.):
  (if a card was used, please include the last 4 digits)
  
  
  Consumer Response /* (3000, 7, 2022/07/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Attached is the receipt. The card used in the transaction is no longer in use.
  
  
  Business Response /* (4000, 9, 2022/07/30) */
  We've reached out to this customer via phone on 7/30/22 to request additional information regarding their claim. After our call we determined that we need some more additional documentation to continue this investigation. If the customer doesn't mind can they please submit the receipts / invoices that they obtained when the warranty work was done on the *** **** Side by Side. This information will significantly aid in our investigation.
  
  Thank you
  
  
  Business Response /* (4000, 13, 2022/08/01) */
  The District Manager was able to work with the vendor and was able to get an appointment setup with a service center to get the UTV repaired. The vendor will be the party providing support to the customer at this time.
  
  
  Consumer Response /* (3000, 18, 2022/08/02) */
  We are still not satisfied with the response given to us. We do not want wish to resolve this with the Vendor.
  
  The vendor has reached out to us with a resolution of taking our machine and trying to fix it. This response is not satisfactory, considering we told them months ago that they should take the machine to fix it. They refused to take our machine for months and refused to contact us with any other options.
  
  At this point we will not be giving the machine to anyone one to fix it. The machine has been out of our possession for over 7 months with attempts to fix it and it still is broken.
  
  The vendor has also told us that after they take the machine, we need to figure out on our own (with no machine in our possession) how to exchange the product with Tractor supply. This makes no sense. How will we be able to exchange a machine with Tractor supply when we wouldn't have the current one in our possession?
  
  
  The only way we will exchange the machine is if we get the new one at the same time we turn in the old one. At no point should we not have a machine in our possession.
  
  At this point we have been in contact with Tractor supply and they have been great at continuing to help us in finding a solution. We are currently waiting on a call back from the district manager to discuss what our options are. We are fully confident that they will right the wrong that has been done to us but we unfortunately can not accept the response until the problem has been solved.
  
  
  Business Response /* (4000, 20, 2022/08/03) */
  The District Manger has worked with ******* to find solution to getting the defective UTV taken care of. ******* is going to drop off a new UTV at the store on 8/3/22. The customer will exchange the defective UTV for the new one and ******* will pick up the Defective unit from the store. We do apologize for all the inconveniences that the customer experienced with this UTV.
  
  
  Consumer Response /* (3000, 25, 2022/08/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept this response. In your response it was stated that the machine would arrive on 8/3 to be picked up. Today is 8/5 and the machine has still not been delivered to the store. Once again this vendor has proved that they are not a reputable company and do not stand by their word. We are beyond tired of dealing with this vendor. All contact with this vendor and its responses have been rude,unpleasant and unprofessional. If the machine is not in by noon today, we expect a full refund. We are not willing to do any further buisness with this vendor.
  
  
  Consumer Response /* (3000, 28, 2022/08/11) */
  We are beyond satisfied with Tractor Supply. They have issued a full refund for the faulty machine. During this entire process everyone we have spoke to at Tractor Supply has been friendly, understanding, professional and very apologetic. We are so grateful that this company went above and beyond to make sure we were completely satisfied. We thank everyone who helped us, there is no doubt in our minds that if it were not for Tractor supply, we would have been stuck with the faulty machine and no other options. So once again, Thank you so much and we appreciate each and every one of you who helped us with this issue, from the support center to the murphy store and everyone in between.