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Business Profile

Hotels

OYO Hotel - Cleveland, TN

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Karen W

    Date: 09/05/2024

    OMG!!!Never again will I trust a booking site after my traumatic exp I had yesterday..Soon as I opened the door the smell of something rotten or deceased hit me in my face.I walked in with one of the service workers bc my key card wouldn't work.The bed sheets were stained with yellow spots there wasn't any toiletries and the bath towels looked filthy with stains.The ac unit fan wouldn't work and there was no remote for tv.Around the ac.unit was mold and the.dwellings for a festering bed of cockroaches. I pulled the sheets off the bed and done my bed bug test and low and behold it was infested not only that the mattress was duck taped together..wtc?This place should be shut down.I ended up not even staying 10min walked out of there feeling like bugs were crawling over me.The lady that was.at front desk had office door locked and would not ans.I wouldn't let my dog sleep in that filthy place.I slept in my car..

  • Stephanie B.

    Date: 02/11/2023

    Disgusting ??
    Took forever to get checked in and then had to pay a $50 deposit
    Roaches infestation!!
    Bed Bugs infestation!!
    Nasty and uncleaned room
    No maid service
    I have bug bites all over me rn and I have been complaining a d trying to get a refund for days now!
    This place needs to be shut down immediately ??

OYO Hotel - Cleveland, TN is NOT a BBB Accredited Business.

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