We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pianos

Piano Secrets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pianos.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I DID RECEIVE TWO MORE BOOKS;PIANO CHORDS AND THE PINAO CHORD ENCYCLOPEDIA. IS THIS LATEST AMOUNT TAKEN FROM MY CREDIT Card for these please/ if so, that is fine. But, if not, I have not ordered anything else and so would appreciate a refund.
    Yours Sincerely,
    ******* ****** *** ********* ***** *********** ****** *********************** ***** ******* **********

  • Initial Complaint

    Date:10/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a piano instruction book which was advertised for $7.00. I was shocked to discover that later I received a credit card debit for $37.00 for a subscription, which I never signed up for. I immediately disputed the charge with the credit card company and today I was charged $37.00 again. In other words they did not honor my request/demand to remove me from the roles as I never agreed to subscribe to the service. In my opinion this is a fraudulent activity and amounts to online theft. Not only do I want my money refunded (I did dispute the charge again) but I want them to stop taking advantage of people.

  • Initial Complaint

    Date:08/15/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've just discovered yesterday that this company charged my credit car US$37.00, on May 15, May 25, June 26 and July 23.

    After I contacted them, ***** ****** told me that I did subcribed for piano lessons,

    I do not even own a piano.

    The only thing I did, was ordering a FREE DVD bundle on May, I was NOT aware that this company will charge me a monthly recurrent amount (for a lifetime?

    I did NOT even went to their website to get piano lessons!!!!!!!!! Not even once.

    The only thing I can do is pay for the FREE DVD bundle (US$37.00) but I want the already charged amount to be credited back to my credit card.

    Business Response

    Date: 09/16/2023

    Hi ****, 

    I am not sure why this has been escalated to you?

    The issue has been resolved last August 15, 2023. That was a month ago?

    He 1st contacted us about the issue Aug 12, and we have replied and resolve it Aug 15.

    there is no way for us to charge her card unless she clicks the accept button when checking out. but anyway, even though there is a fault on the customer side, we take the hit and we refund him because that is the resolution he wanted.

    So I am not sure what this email is all about and what it is trying to achieve when the issue has been resolve a month ago? 

    Customer Answer

    Date: 09/18/2023

    Hello,

     

    The complaint ID: ******** has been resolved.

     

    Thank you.

     

    **** *****

    *** *** ****

Piano Secrets is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.